Dear B.B.B. of Louisville,
The complaint about the mower, by the customer, is that it
won’t pull in reverse. By design, this mower does not freewheel forward or backward
like a push mower with no transmission does. There is resistance in the drive
train which is felt when pulling...
backwards. Honda has issued guidelines and a troubleshooting
procedure for these units. We are well within the limits of what is deemed to
be normal and acceptable. We have attached the document to this response.
We use a scale (tool) to measure the amount of resistance in
pounds. The customer’s mower left here on Saturday with 5lbs. resistance with
the engine running and 8lbs. resistance with the engine not running. Honda
allows a maximum of 13lbs.
The technician found premature/excessive rust on the axle
where it goes through the height adjustments that support the rear axle. The
rust creates additional friction and resistance. We removed the rust and
lubricated these areas. On Saturday, the customer stated that he washes his
mower with the hose after every use. We believe this is the root of the problem.
Keeping the equipment clean is a good practice, but washing sensitive areas
without drying them thoroughly can cause problems.
The turnaround time on repairs this time of the year is
weeks. Pulling the mower backwards is what we have addressed and resolved each
time it has been here. There has never been a charge to the customer on any occasion
it has been in our shop.
Thank you,
The Mower Shop
Dear B.B.B. of Louisville,
The complaint about the mower, by the customer, is that it
won’t pull in reverse. By design, this mower does not freewheel forward or backward
like a push mower with no transmission does. There is resistance in the drive
train which is felt when pulling...
backwards. Honda has issued guidelines and a troubleshooting
procedure for these units. We are well within the limits of what is deemed to
be normal and acceptable. We have attached the document to this response.
We use a scale (tool) to measure the amount of resistance in
pounds. The customer’s mower left here on Saturday with 5lbs. resistance with
the engine running and 8lbs. resistance with the engine not running. Honda
allows a maximum of 13lbs.
The technician found premature/excessive rust on the axle
where it goes through the height adjustments that support the rear axle. The
rust creates additional friction and resistance. We removed the rust and
lubricated these areas. On Saturday, the customer stated that he washes his
mower with the hose after every use. We believe this is the root of the problem.
Keeping the equipment clean is a good practice, but washing sensitive areas
without drying them thoroughly can cause problems.
The turnaround time on repairs this time of the year is
weeks. Pulling the mower backwards is what we have addressed and resolved each
time it has been here. There has never been a charge to the customer on any occasion
it has been in our shop.
Thank you,
The Mower Shop