Had Steve come out to quote a project and we agreed on work and costWe wanted it done as soon as possible, but first available was weeks out and we agreed on Saturday dateDay before job received a TEXT telling me that they cannot make it out the next day because their current job added work and they would have to find another Saturday, implying the delay would not be a couple of "days", but instead a couple of "weeks"I expressed my disappointment and requested he provide me a new date as soon as possibleNEVER HEARD FROM HIM AGAINIncredibly unprofessionalI was treated as if I was a thrcustomer to fill his dead time and not a valued customerIt has now been days since he cancelled by text (not even a call) and I am amazed that nobody has reached out to me to re-schedule or to apologize for the cancellationI guess when business is going well customer satisfaction doesn't matterOne day it will catch up with a company like this that does not care about it's customers
Had Steve come out to quote a project and we agreed on work and costWe wanted it done as soon as possible, but first available was weeks out and we agreed on Saturday dateDay before job received a TEXT telling me that they cannot make it out the next day because their current job added work and they would have to find another Saturday, implying the delay would not be a couple of "days", but instead a couple of "weeks"I expressed my disappointment and requested he provide me a new date as soon as possibleNEVER HEARD FROM HIM AGAINIncredibly unprofessionalI was treated as if I was a thrcustomer to fill his dead time and not a valued customerIt has now been days since he cancelled by text (not even a call) and I am amazed that nobody has reached out to me to re-schedule or to apologize for the cancellationI guess when business is going well customer satisfaction doesn't matterOne day it will catch up with a company like this that does not care about it's customers