Dzen Residential Roofing

We had Dzen Roofing replace a portion of our roof that was installed improperly causing multiple leaking issuesDzen roofing did a great job replacing that portion of the roofWe, in turn, referred them to three other people, who hired them to replace their roofsThis year with the weather being so bad, we had another leakThis time it was not from the roof, but from a water damn that had built up by the bathroom vent on the portion of the new roofDean, the owner came over late that afternoon and hacked away the ice from the ventTwo days later, we recieved a bill of $65.oo for the workI understand he did a service for us, but I would have appreciated if he waived the charge, seeing that we referred three other customers to him! What happened good customer service?

We had Dzen Roofing replace a portion of our roof that was installed improperly causing multiple leaking issues. Dzen roofing did a great job replacing that portion of the roof. We, in turn, referred them to three other people, who hired them to replace their roofs. This year with the weather being so bad, we had another leak. This time it was not from the roof, but from a water damn that had built up by the bathroom vent on the portion of the new roof. Dean, the owner came over late that afternoon and hacked away the ice from the vent. Two days later, we recieved a bill of $65.oo for the work. I understand he did a service for us, but I would have appreciated if he waived the charge, seeing that we referred three other customers to him! What happened good customer service?