February 3, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the consumer for providing the requested information. Dynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contact. DRS does appreciate the consumer’s cooperation.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
January 22, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. The consumer’s point is understood in relation to the balance on this account. Although it has been delinquent for many years even with the highest of interest rates if only $1000 was spent, this balance would not be possible. DRS will pass along this discrepancy to our client, and request that documentation be provided that can support this balance.
The consumer’s concerns pertaining to the information that DRS has is expected, as to the consumer’s knowledge they have no business with DRS. DRS has access to such delicate information due to having this account or it was acquired to assist in collection efforts. Records show DRS has only had the ability to speak with the consumer once, in compliance with the statements made in this complaint any further collection efforts will be ceased. With this being stated please keep in mind DRS (by law) must send a validation letter to the consumer within 5 days of initial contact, this letter has been sent as of 1/18/14. DRS will send the consumer a second article of mail confirming the closure of this account at a later date.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
January 15, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) sends Settled and Paid in Full letters when requested or when payments are made through collectors so they may obtain updated contact information. The consumer’s payment was mailed, plus the address was incorrect. I apologize for the confusion, a request has been submitted to our account management department for a letter to be sent to the below address. If the consumer has any further questions they may direct them to our Customer Service team by phone at ([redacted] or on the web at DynamicRecovery.com.
[redacted]
Attachment: Settlement Letter
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
February 3, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted]
Please thank the consumer for providing the requested information. Dynamic Recovery Solutions, LLC (DRS) will add the consumer’s phone number to our permanent cease and desist list to prevent contact. DRS does appreciate the consumer’s cooperation.
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
January 22, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear [redacted],
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. The consumer’s point is understood in relation to the balance on this account. Although it has been delinquent for many years even with the highest of interest rates if only $1000 was spent, this balance would not be possible. DRS will pass along this discrepancy to our client, and request that documentation be provided that can support this balance.
The consumer’s concerns pertaining to the information that DRS has is expected, as to the consumer’s knowledge they have no business with DRS. DRS has access to such delicate information due to having this account or it was acquired to assist in collection efforts. Records show DRS has only had the ability to speak with the consumer once, in compliance with the statements made in this complaint any further collection efforts will be ceased. With this being stated please keep in mind DRS (by law) must send a validation letter to the consumer within 5 days of initial contact, this letter has been sent as of 1/18/14. DRS will send the consumer a second article of mail confirming the closure of this account at a later date.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from DRS regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
[redacted]
January 15, 2014
[redacted]
Dispute Resolution Director
Revdex.com of Upstate S.C.
408 North Church Street
Greenville, SC 29601-2164
RE: [redacted]
Dear[redacted]
Dynamic Recovery Solutions, LLC (DRS) sends Settled and Paid in Full letters when requested or when payments are made through collectors so they may obtain updated contact information. The consumer’s payment was mailed, plus the address was incorrect. I apologize for the confusion, a request has been submitted to our account management department for a letter to be sent to the below address. If the consumer has any further questions they may direct them to our Customer Service team by phone at ([redacted] or on the web at DynamicRecovery.com.
[redacted]
Attachment: Settlement Letter
Sincerely,
[redacted]
Compliance Administrator
Dynamic Recovery Solutions
[redacted]