Dustbusters

Mr [redacted] vehicle was in on July 15th 2015, and the vehicle had 129,miles at the timeComplaint was "engine making a knocking noise on cold start up's and continues when it warms up"One of our seasoned Journeymen Technician's listened and inspected the vehicle and didn't hear any unusual noise from the engineThe technician road-tested vehicle several times and our Shop Foreman also drove wtih him for verificationHe heard only slight piston noise on startups and in our professional opinion, was not anything abnormalWe did phone our findings in to the customers A.S.Cvehicle protection planWe told them this was the customers concern, and we didn't feel it was an abcondition? while in our possesionUpon customer picking the vehicle up, the customer raod tested with our Shop Foreman and again told Mr [redacted] we didn't feel that the noise we heard was anything out of the ordinary on a vehicle with 129,miles.Customer returned on March 23rd with 142,miles, and the noise was considerably louder than it was back in JulyCustomer stated that the noise just got louder all of a suddenOur Service Advisor contacted A.S.CWarranty Company and explained the situationA.S.Cdeclined to help? the customer out because policy lapsed by 3,miles but months under the expiration date.The customer is returning for a similiar concern months later, and had put on 12,miles since his last visit to AppleApple Chevrolet does not feel responsible for the chain of events that has occuredThe customer had the right to have another Chevrolet Dealer inspect his vehicle and get a second opinion, or he could have brought it back to us and ask us to reevaluate the noiseThe customer did neither! This is a misfortuante situationI offered that we proceed with a repair that I would offer him a discountUnfortunately, we couldn't offer a discount until we knew the extent of the damageOnce taken apart, we may find the engine unrepeatable and needing a replacementSo we would not be able to offer an assistance dollar amount until we have? the engine taken out of the vehicle and disassembledCustomer decided not to go any further and pick up his vehicle and return our loaner car we issued him.In our opinion, the customer is responsible for the repair

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

THE VEHICLE WAS REPAIRED AND RETURNED TO THE CUSTOMER AT NO CHARGE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

THIS CASE HAS ALREADY BEEN RESOLVEDOUR USED CAR MANAGER HAS AGREED TO PAY HALF OF THE REPAIRSHE HAD TAKEN THE VEHICLE TO ANOTHER DEALER AND WILL FAX THE BILL TO *** *** WHEN COMPLETED

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Mr*** vehicle was in on July 15th 2015, and the vehicle had 129,miles at the timeComplaint was "engine making a knocking noise on cold start up's and continues when it warms up"One of our seasoned Journeymen Technician's listened and inspected the vehicle and didn't hear any unusual
noise from the engineThe technician road-tested vehicle several times and our Shop Foreman also drove wtih him for verificationHe heard only slight piston noise on startups and in our professional opinion, was not anything abnormalWe did phone our findings in to the customers A.S.Cvehicle protection planWe told them this was the customers concern, and we didn't feel it was an abcondition? while in our possesionUpon customer picking the vehicle up, the customer raod tested with our Shop Foreman and again told Mr*** we didn't feel that the noise we heard was anything out of the ordinary on a vehicle with 129,miles.Customer returned on March 23rd with 142,miles, and the noise was considerably louder than it was back in JulyCustomer stated that the noise just got louder all of a suddenOur Service Advisor contacted A.S.CWarranty Company and explained the situationA.S.Cdeclined to help? the customer out because policy lapsed by 3,miles but months under the expiration date.The customer is returning for a similiar concern months later, and had put on 12,miles since his last visit to AppleApple Chevrolet does not feel responsible for the chain of events that has occuredThe customer had the right to have another Chevrolet Dealer inspect his vehicle and get a second opinion, or he could have brought it back to us and ask us to reevaluate the noiseThe customer did neither! This is a misfortuante situationI offered that we proceed with a repair that I would offer him a discountUnfortunately, we couldn't offer a discount until we knew the extent of the damageOnce taken apart, we may find the engine unrepeatable and needing a replacementSo we would not be able to offer an assistance dollar amount until we have? the engine taken out of the vehicle and disassembledCustomer decided not to go any further and pick up his vehicle and return our loaner car we issued him.In our opinion, the customer is responsible for the repair

We were not able to convince the lending institution to loan her the money to meet her satisfaction.We took the vehicle back last Friday and she said that she was satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Sincerely,
[redacted]