Dear MsDiaz, I enjoyed talking with you earlier this morning regarding the patient complaint: [redacted] I spoke to this patient last week on Thursday, 03/08/2016, and we were able to work with him to reach a resolution for his complaintIredell Health System agreed to send the patient a check in the amount of $to reimburse him for the cost of replacing the sweatshirt that was inadvertently misplaced, while a patient in our hospitalThe patient was satisfied with this resolution and we are pleased to be able to continue to offer excellent customer service Sincerely, Elizabeth L [redacted] Elizabeth L***, RN, MSN, OCN Risk Manager Iredell Memorial Hospital Brookdale Drive Statesville, N.C704-878- [redacted]
Iredell Memorial Hospital's emergency department is a jokeI bring my daughter in to have an xray of her wrist after a fall, get signed in, initial crap done, xray done, and a PA comes in pokes her wrist some, says hmmI'm going to look at the xrays - I'll be right backLeaves the room, evidently LEAVES THE HOSPITAL!! Fails to passoff or whatever she should have doneSo her wrist is splinted by wonderful CNA's, and brought discharge papers by a very nice RN According to the PAPERS she has a sprainThe nurse said well didn't Richelle come in and talk to you? When told no she said she would go find herCame back minutes later and said - oh she went home already - do you want the other PA to come talk to you? I said yesminutes later we walked out without speaking to ANYONE ELSE Yeah such quality healthcare No MD in sight- and they were NOT busy so there is no excuse for this!!
Dear Ms. Diaz, I enjoyed talking with you earlier this morning regarding the patient complaint: [redacted]. I spoke to this patient last week on Thursday, 03/08/2016, and we were able to work with him to reach a resolution for his complaint. Iredell Health System agreed to send...
the patient a check in the amount of $25.00 to reimburse him for the cost of replacing the sweatshirt that was inadvertently misplaced, while a patient in our hospital. The patient was satisfied with this resolution and we are pleased to be able to continue to offer excellent customer service. Sincerely, Elizabeth L[redacted] Elizabeth L[redacted], RN, MSN, OCN Risk Manager Iredell Memorial Hospital 557 Brookdale Drive Statesville, N.C. 28677 704-878-4504 [redacted]
Yes, the hospital contacted me by phone and agreed to reimburse me for the sweatshirt they lost. THANK YOU VERY MUCH for your help in resolving this! [redacted]
Dear MsDiaz, I enjoyed talking with you earlier this morning regarding the patient complaint: [redacted] I spoke to this patient last week on Thursday, 03/08/2016, and we were able to work with him to reach a resolution for his complaintIredell Health System agreed to send the patient a check in the amount of $to reimburse him for the cost of replacing the sweatshirt that was inadvertently misplaced, while a patient in our hospitalThe patient was satisfied with this resolution and we are pleased to be able to continue to offer excellent customer service Sincerely, Elizabeth L [redacted] Elizabeth L***, RN, MSN, OCN Risk Manager Iredell Memorial Hospital Brookdale Drive Statesville, N.C704-878- [redacted]
Iredell Memorial Hospital's emergency department is a jokeI bring my daughter in to have an xray of her wrist after a fall, get signed in, initial crap done, xray done, and a PA comes in pokes her wrist some, says hmmI'm going to look at the xrays - I'll be right backLeaves the room, evidently LEAVES THE HOSPITAL!! Fails to passoff or whatever she should have doneSo her wrist is splinted by wonderful CNA's, and brought discharge papers by a very nice RN According to the PAPERS she has a sprainThe nurse said well didn't Richelle come in and talk to you? When told no she said she would go find herCame back minutes later and said - oh she went home already - do you want the other PA to come talk to you? I said yesminutes later we walked out without speaking to ANYONE ELSE Yeah such quality healthcare No MD in sight- and they were NOT busy so there is no excuse for this!!
Dear Ms. Diaz, I enjoyed talking with you earlier this morning regarding the patient complaint: [redacted]. I spoke to this patient last week on Thursday, 03/08/2016, and we were able to work with him to reach a resolution for his complaint. Iredell Health System agreed to send...
the patient a check in the amount of $25.00 to reimburse him for the cost of replacing the sweatshirt that was inadvertently misplaced, while a patient in our hospital. The patient was satisfied with this resolution and we are pleased to be able to continue to offer excellent customer service. Sincerely, Elizabeth L[redacted] Elizabeth L[redacted], RN, MSN, OCN Risk Manager Iredell Memorial Hospital 557 Brookdale Drive Statesville, N.C. 28677 704-878-4504 [redacted]
Yes, the hospital contacted me by phone and agreed to reimburse me for the sweatshirt they lost. THANK YOU VERY MUCH for your help in resolving this! [redacted]