Duluth Trading Company

Can I get additional information about the customers so I can research?

The original order shows delivered and signed by “***” (the customers last name) and the customer acknowledges receiving the replacement orderCustomer sent items back for a return (from the replacement order)We? received a charge back from the Credit Card Company for the original orderAt
this point the charge back has been completed and the customer does not have any funds dueTell us why here

Thank you for bringing this matter to our attention!On 6/7/2018, Mr***? spoke with a member of our Contact Center leadership team (***) who informed him that a refund check was printed and would be mailed out that day.? We believe this satisfied Mr*** as it was noted that he
left the conversation satisfied.? The refund check should arrive to the customer later this week.Thank you for your time!***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I continue to receive emails from Duluth Trading Company? On July 25, at 6:am I received an email from Duluth Trading Company titled "Summer Clearance Sale - New Deals For The Dog Days!"? The reply address is? [email protected]? I received two more on July 24, one on July 22, one on July 21, one on July 19, etc...What ever boxes Duluth Trading Company has checked, there are more boxes to check before this complaint will be closed.? Regards,
*** ***

? On 7/our Customer Service Associate removed the customer from our mailing list and flagged the account as DO NOT RENT.? The associate also emailed the customer with this information.? We also confirmed that we did not share his name with anyone.? ? We have honored all
the customer's requests.? *** ***

The? customer can return these for a full refund.? They will need to pay for the shipping cost to return the items.? Thanks,***?

We apologize? for the inconvenience? We have given the customer a $gift card

We can provide a 50% discount on the new updated coat.? ?

Thank you for reaching out regarding this matter and we apologize for any frustration or inconvenience we may have caused.A check in the amount of $441.01 was mailed on 2/9/18 and another check in the amount of $7.99 was mailed out on 2/16/18.If there are any other questions or concerns please don't...

hesitate to reach out!Thank you!

We can provide a 50% discount on the new updated coat.

The customer odered a clearance color which sold very quickly in size 32/30.  Because we did not have the product requested there was no money exchanged.   We do have several colors at the regular price in the size required if the customer is...

interested.  [redacted]

We apologize for the inconvenience.  We have given the customer a $25 gift card.

We will refund the full amount once we receive his return....[redacted]

We have removed the customer from any mailings and will not share their information.  Although we put a stop on mailings, there may already be materials at the printer that we can't stop.  Someone will be contacting the customer to give an update.

I have removed  Mr. and Mrs. [redacted] from our catalog mailing list and our email list.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not quite satisfactory to me.  However, I will keep track of all catalogs and mailings I receive.  As stated before, I have been contacting Duluth Trading Company since February 2017 and have not been successful in getting the mailings to stop.  I am skeptical since I have been told before that the mailings would stop and they obviously did not.  This issue will be revisited should I receive more than one (1) catalog or mailing.
Regards,
[redacted]

The customer can return these for a full refund.  They will need to pay for the shipping cost to return the items. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I continue to receive emails from Duluth Trading Company.  On July 25, 2016 at 6:29 am I received an email from Duluth Trading Company titled "Summer Clearance Sale - New Deals For The Dog Days!".  The reply address is [email protected].  I received two more on July 24, one on July 22, one on July 21, one on July 19, etc...What ever boxes Duluth Trading Company has checked, there are more boxes to check before this complaint will be closed. Regards,
[redacted]

On 7/10 our Customer Service Associate removed the customer from our mailing list and flagged the account as DO NOT RENT.  The associate also emailed the customer with this information.  We also confirmed that we did not share his name with anyone.   We have honored all...

the customer's requests. [redacted]

We are refunding the customer for the shipping and the return shipping cost.  Customers can only use one promotion and she got 20% off the jacket and we normally do not combine that with free shipping.  We will accommodate this time.