DSLD Homes Gulf Coast

Pending items from my first walk through done in March and it is August. Throughout my building experiencing I tried to be as patient as possible due to the shortages. This includes having to pay over $4000 in rate extension fees and rent because my build was behind schedule, and I sold my home based on an incorrect timeline. I paid my inspectors to come back out to check the builder after I noticed some suspect things in the house and after talking to my neighbors with various issues. I discovered there were several things that were not done correctly and mistakes that were not repaired correctly or at all from my walk through and inspections (ie nicked electrical wires, roofing issues, all of my blue tape items, etc).

Since I bought this home in March I have:
-Paid my inspectors ~$1000 plus to come out several times to check my roof, and electrical wires, etc. after I learned that they did not fix my inspection report items even after it was brought to their attention.
- 2 crushed septic lines in two different locations causing my yard and a long strip of my driveway to have to be dug up. I was told that the debris would be cleaned up, but my yard is still filled with rocks and bare patches. I was unable to use my toilet for ~4 days because it was not considered an emergency and had to wait for the next business day and then a few days for them to find the issue and fix it.
- landscaping issues: I told the superintendent on my first walk through that I had 3 dead plates, a dead tree, and a 2nd tree that started dying a few months later. The superintendent also replanted my first tree in front of my house. Instead of digging the hole deep enough he decided to cover it up with extra mulch to hide the exposed base popping through the surface. The tree was leaning out of the ground for months. It was only repaired when I complained to the replacement superintendent that I was getting notices from the HOA after it was literally falling over for months.
-I took the time to carefully explain and list all of the landscaping issues at least 3 times via text that I flagged in my first walk through and the patch up work that needed to be done after the septic issue repair. I took off work only to have to take more PTO and make up more time because the landscaping company was not informed of all of my issues despite my efforts and only came equipped to make half the repairs. They also replaced a dead tree with a tree that was blown over by a storm and was half dead before it was planted. This is still pending as I have yet to receive follow up from the landscapers after repeated calls.
-the concrete on my front porch had gaps near the brick and didn't appear to be done properly so I have a skim coat that looks awful.
-the concrete on my back porch has 3 cracks that run the entire length of the back porch, nicks where it looks like heavy tools or bricks were tossed all over the concrete which makes the quality look extremely poor. I was offered the option to live with that mistake or to have them perform a skim coat that would just look just as bad as the front porch.
-i can see the sheet rock in all of my ceilings all over my house in which DSLD told me were visible because it wasn't concealed properly.
-My entry ways, several quarter round pieces, and baseboards had to be replaced due to severe chips, severe cracks, and over caulking that was running all over the wood and cracks. My closet entry way was cut too short and filled with an inch of caulk instead of being replaced. My fireplace is dripping with caulk that was overloaded and not wet sanded properly. One of my entry ways was also replaced by the superintendent with the wrong unmatching piece of wood and had to be replaced a second time.

- I want new painters! I have had 5 paint appointments. They never properly fixed my first walk through paint items. My realtor and I literally recognized all of our blue tape items that were left untouched after we came back to check.
-Before my next painting appointment, I detailed the amount of work that was still incomplete in my home. The original superintendent was dishonest about what he repaired causing an appointment to be scheduled without enough crew, as one painter cannot paint a 4 bedroom 2 bath 2314 sq home (ceilings, rooms, garage, and closets,etc) alone. I was texted by the owner that they were not aware and would need to reschedule. I was also texted that they were having issues getting enough staff that were experienced in painting.
-The next appointment 3 painters showed up and I walked all 3 painters through the home and described each issue needing repair (paint, sanding, additional mud, holes needing to be filled, etc.) to each of them. They still did not sand, mud, and repair everything again. I was also told by a painter that he did not know how to fix certain things leaving more undone. I also have more paint and caulk on my carpet, hardwood, and tile.
-I had to literally be the middleman of communication between the painters and the boss via text which is not my idea of professionalism.
-A painter also used my master bathroom toilet without my permission, did not wash their hands as there was no soap out, and proceeded to touch everything in my home while painting with unsanitary practices. I found this out by discovering he left his waste in my toilet after they left because he did not flush the toilet after he used it without my permission.

After this appointment two superintendents, the GM, and the boss of the painters showed up to inspect the work. I was told certain things should have been able to be repaired. I was told that the owner would be present on my next appointment to ensure that the work was done correctly. I tried to schedule the next appointment shortly after. I pushed my meetings and work deadlines back because the owner could not make it when I could. The next appointment the owner was not present even though I rearranged my work and appointment around her availability. I found out that day that not only was she not coming but that she did not schedule enough workers for the job AGAIN so they called their boss and left. I was told by DSLD that they would not bring in additional painters because the painters they brought in 5 times were "experienced professional painters". I am still left with walls and areas dripping with caulk and other missed repairs and lost all of my PTO on improper scheduling.
- the mudroom board had to be replaced due to a hook being broken during the build. It appears that instead of taking the time to carefully remove the hook, it was twisted out of the wall scraping the mudroom that was finally fixed at the end of July
- The videos of my first walk through items marked literally mostly still match what is left 6 months later. I want DSLD to pay for a different painter! I thoroughly researched a company that has experienced workers that can handle the repairs required. I have wasted enough time, money, and PTO and I am ready to effectively get to the point and the work resolved so I can fully unpack.

This is my second home with DSLD. I chose to invest in a more expensive home due to a company that appeared to have high standards for their work. I feel like my home was thrown together quickly, not thoroughly checked, improper work was given a free pass. I have missed project deadlines, burned through PTO, and worked extra hours to make up for building mistakes and scheduling. I do not find it acceptable to pay 337k only to have to perform my only quality control and live with mistakes that should not have been made and not have been scraped by. I work in production, and I understand mistakes happen. However, it is not acceptable to make a mistake and not fix it thoroughly. I truly believe that if I had not been thorough and taken on the second job of managing my house I would be in worse shape.

My remaining issues that need to be addressed and corrected:
- My landscaping from March needs to be thoroughly completed. This means that live plants and trees should be planted. Please do not plant a 3rd half dead tree and bushes. Please bring living plants to my home. I watched an extremely large ditch behind my home that no one was going to live on be sodded before my outdoor walk-through items were fixed. Please treat me and the 337k I paid DSLD with the same urgency.

- Please clean the gravel from my front yard from the septic lines that were damaged during construction.
-I have contacted a painter who has an experienced staff that is equipped to handle the repairs. I do not want the old painters as they are working through employment issues and further training their staff. Mis-scheduled appointments and skipped repairs are not my idea of professional business. Staffed painters telling me they don't know how to fix my repairs are not helpful. I have a painting crew who is willing to clean up what should have been sorted 5 DSLD painting appointments ago. it doesn't make sense for me to pay another painting crew to paint what I paid DSLD 337k to do.
- a generic copied and pasted response of " we have reached out to correct the homeowner's problems and done what we can" is not an acceptable answer. If you are fixing mistakes you have caused, that does not count as a favor to the buyer.
-my one and only requirement to make me happy is that if you make a mistake fix it thoroughly.
- I am a customer and I should not be expected to do my own quality control, proper scheduling, and ensure my house is assembled properly. Please take this responsibility off my hands so I can get back to putting my focus into my personal job.
-I have waited and been patient for 6 months. My house needs to be completed this month. The videos and pictures of my first walk through items marked should not still match what is left 6 months later.
-I do not appreciate the unprofessional emails where I appeared to rudely be blamed and questioned for pending items on my house that I pointed out to 2 superintendents and the GM months prior. Please do not send me another email with that level of unprofessionalism. It is not helpful.

-Reminder the DSLD that built my last home was better than this. Reminder do not want to hear that you have made every attempt to accommodate me when the things I am requesting to be repaired are the things that weren't correctly done by dsld in the first place. Fixing your mistake doesn't count as a u doing me a favor.

Please let me know when my last items are going to be repaired correctly and if I should reach out to a different outlet. When people used to ask who my builder was for my old home it was because of the quality. Now my guests aske who built my home because they want to avoid having the issues I have had. Please fix this immediately. Glad to upload pictures and videos of my house and examples of what I am seeing. Hopefully, this will detail my frustration for everyone's awareness.

We built with DSLD in Huntsville, Alabama. This company is an absolute nightmare and a joke. Other builders actually know their reputation. I wish we had known prior to building with them. They use the cheapest subs they can get and the workmanship is AWFUL on a 400k home. Our closet shelving and bars fell a week after moving in. Bathtub leaked for weeks while build was going on and nobody ever fixed it. Paint is horrible. They painted the closet flat white, then touched up with white high gloss. Sheetrock tape peeling everywhere, crown coming apart, nothing is square. Not one single window or door. Wrong tile was laid..badly uneven and had to be ripped out. Still has several bad lips you stub toes on. Real estate agent for the community was awful and double talked constantly. Told us DSLD didn't do any type of transition from wood to carpet. So there was just this huge gap in the floor of all the transition areas. You can see Sheetrock through the single layer of paint in the whole house. Sheetrock has soft spots in it where it wasn't repaired and reinforced after a hole was put there in multiple places. Landscaping holds water all around the house in puddles. It never dries and our landscaping is dying from being drenched. The company is terrible and not a single person that works for them knows what the other is doing or has the same answers. Every person we have spoken with has a different response to "policy" of DSLD. When you slap 100 houses up in 6 months, are delayed in closing on all of them (mine by two months) you have a major problem.
Their "Area Manager" *** came by our house to *** the water issue. I was frustrated as no dirt was added to the beds and expressed that. I was yelled at and when my husband spoke up about the way I was being talked to, *** said he was leaving and didn't have to deal with angry homeowners. I asked his name because I couldn't recall and he refused to tell me. He said I had to call the warranty department (who won't fix anything) and have someone else come out. He walked away and I just walked and begged him to please come look so they can fix it before my landscaping dies and my foundation cracks. It was humiliating and one of the most unprofessional exchanges I have ever had. DSLD... hire employees that are past puberty. Not 23 year old kids that have never been in construction or management. Hire a neighborhood realtor that isn't a liar and does his job. And rule #1 in residential home building.... DO NOT LET YOUR FRAME CARPENTERS DO YOUR INTERIOR TRIM! Every single door frame has big gaps and caulk squirted in. We citizens of north Alabama won't tolerate this. Head back to Louisiana and build crappy houses there near your offices.

I rated them one star because zero stars was not an option. And I am still too busy cleaning up/fixing their mistakes to elaborate on them here.