DryBar

Hello, We have reached out to the client in question multiple times to resolve her complaint and will be doing so again today, 3/25/2016 with the number provided in this case.Thank you

Hi [redacted],We are incredibly sorry for the delay in getting this refund out to you. It looks like Sophia, one of our Client Relations Supervisors, was working on this with you and sent you an email on August 16th to confirm that your refund was processed that day and would be received within 7-14 business days. We are incredibly sorry for the delay but appreciate you following up on this so we could ensure it was resolved.Peace, love, & blowouts!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolvedHello,[redacted] of Drybar contacted me on June 5, 2015 via email to inform me that the expiration date has been removed from the accrued, unused benefits. Please let me know if there is anything else that I need to do.thank you for your assistance.[redacted]
 
 
Hello,
[redacted] of Drybar contacted me on June 5, 2015 via email to inform me that the expiration date has been removed from the accrued, unused benefits. Please let me know if there is anything else that I need to do.
thank you for your assistance.
Julie Thompson

DryBar-music is deafening loud. Come on! Who can relax with that?

I was charged a no-show fee for an appointment I went to. The service was rendered and paid for it, then I received an email and hour later saying "bummer we charged you for a no show" I called immediately, and the operator told me that she was not able to help me, but she would have the billing department call me back within 48 hours. After nobody returned my call a week later, I called back twice and both times, during normal business hours nobody answered the billing department line. I called a third time today, and after nobody picked up the billing department line, I spoke to a live representative who said that she was unable to help me and I should handle this matter however I see fit. It is not surprising that 'drybar fraudulent charges' is such a popular search on Google.

Review: I cancelled a member ship that had seven accrued blowouts still unused. I was informed that I had to use the blowouts by November 7 or I would lose the credits. I informed [redacted] that this was not legal in California. She sent an email back with "fine print". I informed her again that this is not legal in California. I asked for clarification. She did not provide clarification but said that she forwarded the issue to an unnamed Director of Operations. I asked for the [redacted] contact information. No response since May 27 and no resolution.Desired Settlement: I would like Drybar to honor the accrued blowouts without a deadline for using them or refund my money or allow for store credit in the amount of the accrued blowouts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHello,[redacted] of Drybar contacted me on June 5, 2015 via email to inform me that the expiration date has been removed from the accrued, unused benefits. Please let me know if there is anything else that I need to do.thank you for your assistance.[redacted]

Hello,

Review: I have been a member at the drybar paying $75 a month for 2 blow dry(s) a month regardless of hair length as they advertise. Their [redacted] location began to charge me extra $10 each blow dry because I requested that my long hair be washed two times properly. I even brought in my own very expensive product because their blow dry hair products were cheaply made and it was NOT suitable for my hair type. Their hair dressers have a high turn around because the company pays them under minimum wage and ONLY $9 ah hour so they are always in a bad mood. In multiple occasions their hair dresser didn't wash my hair correctly which resulted in a dirty hair/scalp and the hair blow dry ruined the next day due to dirt that was clearly not washed out. Other occasions their cheaply made products left a nasty film on my hair resulting in flakes and another wash right away costing more monies. They charged my credit card without authorization each time I requested a better wash for $10 resulting in higher costs than what our "member" agreed upon contract that we entered into. The [redacted] location consist of hair dressers under the influence of drugs or alcohol which resulted in a atrocious interactions. Finally the receptionists and front desk came into work sick with a Flu and prepared me a drink which resulted in a health issue for me as I became ill with the Flu and was sick for almost 3 months. When I contacted costumer service to ask about the extra $10 charges and told them about the [redacted] issues, they just brushed it off and had me call to various other mangers. Finally I talked to a [redacted] at [redacted], she said she would get me a refund for my membership but would have to ok it with a [redacted] @ [redacted]. I finally got hold of denyelle who yelled at me, accused me, blamed me and told me she would cancel my membership and ban me from dry bar and that she would NOT refund me a penny. I asked for legal dept info, she refused ad she said she had a Phd in social psychology and didn't have say more!Desired Settlement: I would like a refund for 3 months per $75.00 each equaling: $225.00I would like a personal apology letter from [redacted] as well as the [redacted] dry bar staff.

Business

Response:

We are aware of this client’s complaint and have had numerous discussions with her at levels ranging from our front desk staff (“bartender”) to the shop manager and as high as our head of all retail stores. We are very disappointed that we were unable to meet her expectations. She was issued a refund of one month’s membership charge. We do hope that she is able to find a new blowout salon that can meet her needs. These complaints are taken very seriously at our company and we will continue to strive for great customer service. We wish [redacted] well in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I'm NOT satisfied with the Drybar actions because I have discovered that there is an issue of credit card FRAUD committed by this company As follows: