DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

May 14, 2015 [redacted]  [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 14, 2012, our...

customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased [redacted] ** [redacted]. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements, as well as to comply with the Fair Credit Reporting Act. At this time, we have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with Transunion will be completed no later than the end of May.       We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.On May 11, 2015, we contacted our customer and came to an amicable resolution. DriveTime has offered to backdate our customer’s trade line to reflect the life of his loan. Reporting may not be immediately visible, but completed updates should reflect on our customer’s credit report within 30-60 days.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]DriveTimeCustomer Relations

On August 7, 2017, we spoke to our customer and discussed the above information. In an effort to address our customer’s lack of confidence with the mechanical quality of the vehicle, we offered for our customer to take the vehicle to the OEM for a second opinion on the intermittent no-start issues....

Our offer was to authorize the first hour of diagnostic time for the OEM to detect the issue. We also encouraged her to send the receipts for her previous out-of-pocket repair costs to DriveTime, so we could review options for assistance with payment deferments, as our customer was past due and requesting financial assistance with her account. Our customer advised she would consider these offers and would follow up with us.   On August 10, 2017, we received receipts for our customer’s out-of-pocket repair costs. After review of these receipts, we contacted our customer and advised we would offer her 3 payment deferments to assist with bringing her past due account current. Our customer accepted this offer, and the deferment process was completed and finalized on August 16, 2017.   At this time, no further claims pertaining to our customer’s no-start issue have been filed with Aeverex. Should this issue still persist, we encourage our customer to take the vehicle to the OEM for further diagnosis. Once a claim has been filed, we will review options for assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Reason for my complaint against Drivetime is to get a replacement vehicle and the excessive amount of time its been in the shop. If I accepted Drivetimes offer of 25$ instead of a replacement vehicle it'd be insulting to me. For instance, I spoke to [redacted] on the phone July 22 2014 at 11:42 a.m. . I told him that Arizona has a Used car lemon law 15 days 500 miles to return a vehicle ([redacted]) If the vehicle has major mechanical issues. He agreed that I've been through a lot with this vehicle and they would exchange it as soon as it has transmission in it and I can return it to the store.
The reason why I'm returning the vehicle are as follows. First the car is a lemon car. Second the Auto check Drivetime gave me didn't show any serious mechanical problems with this vehicle. My mother who wanted to buy a car from DT no longer wants to buy a car from them. She went to [redacted] on [redacted] on 7/20/2014. The dealership forwarded me a carfax of my vehicle. There is excessive amount of service records on the vehicle that is not routine services. Second reason is because I cannot wait 6 weeks every time this car breaks down for it to be repaired. Third reason the car has lost its value from getting a replacement transmission.
Here is the break down of my rental car fiasco. [redacted] (the warranty company) only approved me for 5 days of a rental car 7/1/2014 . I got a vehicle from thrifty for 18.88 dollars a day I had this vehicle until 7/5/2014 it cost me 135.89 . I called [redacted] to extend my rental they gave me only 3 days.  I called thrifty to see if I could extend my rental car. They quoted me 40.84 dollars a day exstention a total of 330 dollars for 3 days more. I did not follow through because that was too much money for a rental car. I searched for another rental car because my mom could not give me a ride to work Monday because my step father needed the vehicle to do emissions. I had to find a rental car. There's not a lot of rental car companies that accept debit cards. Most of them charge 250 dollar deposit for using a debit card. The rates of the vehicles were extremely high for 3 days more than if I got a rental for a week. I found a vehicle at budget it was 32.29 a day. I didn't expect [redacted] to pay the $7 difference. this vehicle total cost was 266.61 [redacted] sent me out a check for 77.97 with no explanation of what they were paying. I called them I was pissed of . They said there's nothing they could do about paying the taxes or other fees from the rental car. They still have not sent me a check for the thrifty rental car. Then when DT gave me the rental at enterprise I only had my debit card. They were going to charge me 250$ deposit. DT took money for my car payment and I didn't have enough money to do the deposit. My mother stepped in and used her credit card only if I bought the insurance it cost 72$ . When I received my new credit card I went back to enterprise to put the rental in my name and took the insurance of off this vehicle. It is extremely stressful driving rental cars. I'm  afraid if they get scratched or something. I've only been going to work and back in this car. It's depressing not being able to go out and do something without anxiety of my rental car getting a dent on it.
I'm not going to accept any offers from this company until they follow through with exchanging this vehicle.
Thank you for the good will offer
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not accepting the the initial business response because there was a verbal statement in there too. As I said before I worked with 4 seperate people. On 2 different occassions. They didnt waste any time on cashing a check before I even received a car. I put a lot of money down for them to just take it in less than 30 days with no warning. Its a scam. They didnt even give me a chance to pay my payment, which I thought was my first payment. I still had 30 day tags on my car. If they have tried to contact me then they should leave a message. The only message I have received from them was to come get my title. THE MONDAY BEFORE THEY TOOK MY CAR!!!! Also, they tried to change my insurance policy without my permission?? Seriously? What kind of shady stuff is that?? They take people that are in hard times that are struggling and sucker them, then screw them over. I have contacted them again! And requesting my belongings back. They said the leasing department was closed that day. Thats just strange to me. They probably took my car, cleaned it out, took my blelongings sold them or whatever and sold my car to another person. I had some very important stuff in there. All they would tell me is that my car was in Cincinnati. Kind of hard to get your belongings when your car is 45 minutes away with no car,  but Drive Time is 5 minutes away. This is a dirty business. I cant even believe I bought into it. I am a single mother struggling to get ahead and this happens. SHAME ON THEM. NOT EVEN A PHONE CALL!! I WAS GOING TO PAY MY PAYMENT THAT FRIDAY. BUT NOT WHEN YOU TELL ME I NEED $1000 TO GET IT BACK!! I just gave them $1000. and if they said I was behind then it would have been around $500 not $700. Businesses like this are why people can never get ahead!! DISGUSTING!!Regards,[redacted]

Drivetime are LIARS.     I reported brake and transmission problems from the time I test drove the vehicle.     Upon selling it to me they told me that it PASSED all inspections.     It's not my FAULT for their NEGLIGENCE and selling lemons.     Further action has been taken.

January 27, 2016 Revdex.com Re: Complaint # 1[redacted] Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 9, 2015, DriveTime began working with our customer to locate a vehicle to fit her...

needs. Since that time, our customer has visited our dealership and test drove multiple vehicles. On October 14, 2015, our customer contacted DriveTime to place a hold on a 2008 Ford Edge and advised she would return on October 16, 2015 to provide the remainder of the down payment on the vehicle. On October 17, 2015, the hold on the vehicle was canceled. On October 22, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Buick Lacrosse. Attached you will find the Simple Interest Retail Installment Contract for your reference. At this time, DriveTime is able to rescind our customer’s Simple Interest Retail Installment Contract as requested and return the down payment of the vehicle of $1,500.00 as a good will gesture. In order to take advantage of this offer, our customer must contact the customer relations department at [redacted] and return the vehicle to a DriveTime sales lot. DriveTime has made several attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact us at [redacted] with any further questions or concerns. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Tell us why here...

February 11, 2016 Jasmine Hill Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint # [redacted] Ms. [redacted] Thank you for bringing this matter our attention. We appreciate the opportunity to re-address our customer’s concerns. Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if she has any additional concerns. We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, Justin M. DriveTime Customer Relations Department Tell us why here...

February 25, 2016 Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint #[redacted] To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 30, 2013, prior to purchasing a...

vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on October 15, 2013. On February 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Malibu. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian, TransUnion, and Equifax, and they have uploaded our customers’ account information for public viewing. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After an extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcy. We have reinstated these trade lines with Experian, Equifax, and TransUnion.Continued... (Full version provided to the Revdex.com)

I am upset that the representative from Drive Time is not listening to what I have to say.   I have tried to explain numerous times that I would have never purchased the vehicle if I knew of these safety recalls,  I was not presented with a proper or accurate vehicle history report.  Their only solution is for me to  continue doing business with them which I do not feel comfortable doing.  This is a matter of doing the right thing in the eyes of the customer.  I have pasted links at the bottom of the page with the open recalls on this vehicle and the dates they were issued which was well before the date I purchased the car.  For this matter to be resolved, I want Drive Time to take back the vehicle and refund me a large percentage, if not all of the money I have invested in this vehicle.   That is the only thing that is right.   Drive time does not care about the safety of the vehicles they are selling and are continuing to sell these unsafe vehicles.  My exact  vehicle is currently for sale at the Raleigh location.  They should stop doing this cause their sources use do not show accurate recalls on vehicles.  This has been a nightmare my family and myself.  This was my wife's primary vehicle that she picked out.  She no longer wants to drive this vehicle because the fear she has which Drive Time doesn't seem to  respect.  Please make this issue right so we can end this ordeal.[redacted]
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 5, 2014, our customer purchased a Collateral Physical Damage Certificate of Insurance through [redacted] (“[redacted]”). The coverage period for the insurance was from November 5, 2014 until November 19, 2014. To extend coverage, the customer was required to continue to make payments to [redacted]. Our customer made no additional payments to [redacted] after the original coverage period. On May 21, 2015, our customer inquired as to why he was not notified of his insurance lapse. Our customer indicated that he believed the insurance was included in his loan payment. The retail contract and certificate of insurance provide confirmation that the insurance is separate and is not included in the loan payment. The insurance payments are setup on the same payment frequency as our customer’s car payments as a convenience for our customers, however, the payments due are made separately. The customer is responsible for maintaining their own insurance. On May 27, 2015, we confirmed with the dealership their understanding that our customers’ insurance is not included in the payment and that they are properly representing this information to our customers. DriveTime advised our customer that we will need to inspect the vehicle for the amount of damages. DriveTime’s Total Loss Department confirmed that after the appraisal, the Gap Addendum would apply to the vehicle if it is deemed a total loss. The GAP coverage will cover the difference between the remaining balance on his loan and the fair market value of his vehicle.At this time, DriveTime has been unable to obtain the vehicle for inspection of collision damage. Without any new information, DriveTime is still unable to accommodate our customer’s request.We apologize for any confusion or inconvenience this matter may have caused. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] DriveTime Customer Relations

I got a 2015 Chevy Sonic from Drivetime in Waukegan Ill on Friday Oct 6 2017. They absolutely did not do an inspection on the car. When I went to pick up the car the salesman had me drive it before I left. While on the drive I kept hearing a loud clicking type noise when the car slowed down. I asked the salesman about the noise and he said it was coming from the license plate that he attached to the car for the drive. They next day while driving I heard the noise again. So I called the ONLY in network repair service that their crappy silver rock warranty offered in my area Monro Muffler. Yep they only provide one. I took the car to the scheduled appt on Monday. They called me and told me what they thought the problem was which they said the couldn't fix. Now why would silver joke provide a repair shop that can't repair cars? Anyway they told me I need to go elsewhere. So I took it to a Chevy dealership and they found that it was in fact not what Monro told me the problem was. It turned out Monro had misdiagnosed the issue. The next day I called Monro and asked they about the misdiagnosis and the explanation I got was that they had all new mechanics who were not fully trained. Wow! So basically the siver rock warranty that drivetime offers is a joke. It was basically like pulling teeth to get the repairs approved for the dealership. Mind you this should have been addressed before drivetime made the sale.

We did enter into a contract with DT that part I will agree with.  We have had so many issues with this vehicle that DriveTime did finally step in and get the car repairs fixed for us after 3 months of going back and forth with them as to who was going to be responsible for the repairs. During this time I spoke with Justin from client relations numerous times.  In July when they picked up our vehicle and we were told an estimate of the repairs that were going to be upwards of 3 to 4K we decided to have our automatic payment dropped from our account.During this time we opened a Revdex.com complaint.  We paid the amount of $361 to bring the account current.  I was told on the phone that day that our next payment was due on 10/17.  Immediately we start getting between 5 to 10 phone calls a day regarding this payment hence the cease & desist. Please pull the phone recordings.  I paid our next payment on the 19th & have been paying extra every time to ensure that we could get this payment cleared up.  Before the repair we had stellar credit with DT  We paid $180 every two weeks for2 years.  During the 3 mo period that we did not have a car we did not have a rental.  We stressed. If you look through our records you can see that we have had the car approx 2.5 years within that period of time our van has been in the shop for 5+ months.  We have paid and continue to pay for a car that we have only had in our possession 80%.At time of repossession on Oct 3 we were only 25 days past due.  The last payment that DT received from us was on the Feb 7.  If someone had just taken the time to look at our acct they would have seen all the notes & problems with the vehicle & our history. Van should never have been repossessed to begin with.I want the 325 credited  I think that is fair considering how many payments we have made on the vehicle while in a garage and because credit was inaccurately reported.  The cease & Desist should also be lifted. I have filled out & sent back the form.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Iwould also like an explanation  as to why it took almost 2 months and a complaint to the Revdex.com to get this done. Also it took so long to get this done I had a blance of 36.21 that I had to pay before Capital One would close the account, so the 25.00 credit doesn't  mean much to me.

I did receive a call from Carlos at Drivetime regarding my complaint to the Revdex.com. He informed me that the person that deleted the 30 day late mark did so by mistake so they then put it back on. He informed me that it was against the law to remove a 30 day late from your credit report (If so the person that did it before broke the law) I know this to be untrue, I am asking for a good will adjustment to my credit report. It is not fair to my wife and I that we paid all this money for the car and worked so hard building our credit up just to have this one 30 day late mark on our credit ruin 5 years of hard work. I do not want this on my credit report for the next 7 years. You can plainly see that I did in fact trade the Altima in and that I was in constant contact with both DT and the other dealership until the payoff was received. I am being punished for the dealership taking so long to pay off my car and that is extremely unfair. To make it worse I dealt with this exact issue in the past to the point of calling the corporate office to have it removed to which they agreed and removed it now they say "Sorry it was a mistake" Mistake or not it was deleted and should have been left deleted. Even if I have to call everyday until I speak to the CEO of the company I will not rest until this negative mark is removed. I am asking that DT puts themselves in my shoes. Work hard for 5 years to better your credit score paying 20% interest and $27,000 on a 2008 car plus working hard to make sure that all other bills are paid on time so that you can better your credit for a better future for yourself and your family, When you finally get to where you want to be it is all ruined because of 1 simple late payment that was 100% beyond your control. How would that make you feel? I truly appreciate DT for trusting me and giving me the opportunity to purchase a car when no other dealers would, I just ask that they now do the right thing.

I would like to know how Revdex.com was able to ckose out this case without consulting me first. My car is back in the shop for the kast two days. Drive Time states the go through their cars thoroughly? Then why did they sell me a car for 20,000 with brakes that are 90% work and the routers warped. Also, a vaulve all the was gone with an active check engine light. This is second time I've been carless and having to depend on others to get to work. I need this company to honor their advertising and have this comany go through and fix this car thourouly. Thank you.[redacted]

At this time, I we have to decline the offer $25 toward my principle balance as a resolution to the complain. I have attach...

a copy of the invoices that I have submitted to Drivetime. It did take me some time to collect the invoices with actual dollar amount I paid out of pocket. I would serious asks Drivetime to review the invoice that I submitted.
The amount they are suggesting for compensation on the issues does not match the money, frustration, are time lost we have experience since we brought the van.
thanks you,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
In addition, I would like DriveTime to understand that no communication was established because we felt that Revdex.com was competent enough to relay our concerns and work on our behalf to get this issue resolved. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I’m writing this letter in-reference to re-opening a prior complaint due to the problem not being resolved as Drive Time stated, Drive Time reached out to me after the Revdex.com complaint. Drive Time instructed me to take the 2010 Chrysler 300 to [redacted] and they would pay the diagnosis fee.  I complied, on 10/9/2014 the vehicle was diagnosed what was found, Oil leak, the oil had not been changed since 1/13/2013 printed on the filter.  I purchased vehicle on 5/10/2014. Both torsion strut bushings split, sway bar bushings bad. Sway bar links bad and left front outer tie rod bad also 4 wheel alignments. Cost $1031.00, Drive Time did not agree to have repairs done there.  Drive Time instructed me to take the vehicle to another of their in-shops, [redacted], and provide them the diagnosis from [redacted].  On 10/16/2014 I took vehicle in and provided list of repairs by [redacted], vehicle out on 10/17/2014, upon pickup the mechanic stated the vehicle was still making noise but this was due to all Chrysler’s making noise.  I took the vehicle to [redacted] to learn that the wrong oil was put into the vehicle, by [redacted], this is specified on oil cap, and also by their list of completion they only put 2 quarts of all in vehicle. 

The vehicle was loud and still making the same noise, I took the vehicle back to Chrysler to ask for another diagnosis paid by me, their response another one not needed. Due to the first thing on the list of repairs done by [redacted] was not performed; also Chrysler’s stated the statement that all Chrysler’s making noise isn’t a true statement. I contacted Drive Time again with update; also the vehicle started having problems with starting and needed a jump to perform. I had the batter checked and put on diagnosis machine at local advance shop was told battery was good but needed charging, I had battery fully charged results full charge on battery.  Car still will not perform without being jumped but once turned off will not start. Drive Time instructed me they did not want to send the vehicle to the same in-shop [redacted] they instructed me to take it to another in-shop which was [redacted], I complied on 11/3/14, I had vehicle towed to [redacted], I received a telephone call from [redacted] that there was nothing wrong with the vehicle but that it needed a new battery. [redacted] had also called this in to Averex warranty. Upon picking the vehicle up [redacted] mechanic road in vehicle with my son and I, the mechanic observed noise inside vehicle also outside. The vehicle taken back into shop repairs found and needed, both front struts upper control arms, install right upper control arm install left upper control arm and alignment needed. [redacted] called in claim $1,500.00 plus it was denied, Drive Time Customer Relations staff [redacted] stated to me that they would close out the old loan acting as if it did not happen. [redacted] stated they would switch me into a new vehicle of choice, but same class and price, and that the down payment amount which was the balance left on the 2006 Commander would transfer. But would not transfer any payments made on 2010 Commander, or reimburse any diagnosis fees paid by me. Also I would need to make my past due payment of $254.25. I agreed and made payment on 11/12/14, on 11/12/14 terms changed, [redacted] stated in order to transfer me into a new vehicle I would have to comply with a new application, credit check and approval. Or if I want to walk away they would provide me a $500.00 check, she explained they did not obtain the balanced left on the 2006 Commander once sold in the auction and took a loss. 

Follow up: On 11/19/14 I spoke with [redacted] customer relations (supervisor) she agreed with the terms being offered and explained that they received $20.00 more from the trade in amount of 4,000.00 plus from the sell of the 2006 commander. [redacted] stated the $500.00 was a courtesy to me only. There have been many inconsistencies, and dishonest statements and practices by Drive Time, at this time I’m willing to walk away as Drive Time state I’m allowed to do at this point, but feel that $500.00 for my trade in that was in good condition, well kept and no- body damage is unseasonal and would not be feasible for me. I would be willing to accept 1,200.00 to walk away as they previously stated that I’m allowed to do. I would appreciate your attention to this matter.

 

Regards,[redacted]

October 3, 2016

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Revdex.com
Ph. ###-###-####
Fax ###-###-####
 
Re: Complaint #[redacted]
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On March 15, 2016, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2009 Nissan Quest from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. 
 
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Our inspection did not indicate any issues with the odometer, nor did the Experian Autocheck Report presented to our customer at the time of sale. Attached you will find the Experian Autocheck Report for your review. We have also attached a current Experian Autocheck Report, which also lists no discrepancies with the odometer or reported mileage.
 
This complaint is our first indication that our customer has had this concern. On April 4, 2016, our customer contacted Aeverex, our warranty administrator, to report a light on his dashboard, and a wobble when braking. Aeverex referred our customer to an in-network repair facility, but no claim was ever filed.
 
FULL RESPONSE ATTACHED