I am the owner of Drive Away Motors and I am going to try and address each issue as they are addressed in the complaint First, we do not accept EBT for down payment, we have no way to do this We have only a credit card machine We accept Credit, Debit, Cash, Checks and Cashier's checks Miss [redacted] purchased her vehicle in May of last year She did have a problem with the engine right after purchasing the vehicle We did the necessary repairs and she was happy We did not charge her extended warranty as it would been dishonest because it happened within days of her getting her vehicle We try to stay straight with our warranty companies She did have a *** warranty which meant she covered half for days and we covered half for the first days However, since she had just bought it we did the repairs for goodwill for her for only $*** A month or two later, she was having an issue with her steering I'm not sure what we did to it without speaking with the mechanicsShe drove in the car with the mechanics and myself She said it was fineShe called back a couple weeks later said she was having a problem, I told her to bring it in for us to look at and we didn't see her again She called in a couple months ago, said she was having a problem, I told her she had an extended warranty she could take it anywhere to have it fixed There is only a $ [redacted] deductible She then told me that she wished my entire family would die! I asked her never to step foot into my dealership and have a nice life She called me again last week or the week before (not positive which) and told me she was having problems with her car I told her she has an extended warranty, she can take it anywhere but she is not welcome at my lot She then confirmed she wished my family would die and I asked her to have a nice lifeI will not allow her or her vehicle on the premises of my car lot She has an extended warranty which comes with ** months or *** miles and she can call them to use that wherever she would like to get it fixed according to the warrantyTere P [redacted] Drive Away Motors
[redacted] did purchase a vehicle from us, we did what we were suppose to do which is have the vehicle safety inspected The inspection is from an outside inspector, not us She purchased the vehicle with 115,on Sept7th Since that time, she put miles on the vehicle She returned the vehicle on Sept13th to the shop I offered to help her with any repairs at a discounted rate We only charge our customers $an hour for labor and parts at cost She said, she no longer wanted the vehicle and wanted to return it By state law, I do not have to let her out of the contract but since she was unhappy I offered to do this for her She wanted her monies back for her down payment, however, her down payment was the monies she owed from her previous loan that she was past due on in order to trade it in with us, she had to bring it current I am not angry or upset, but I did receive and still have a text from her the day she drove it away stating, "I love it!" If it runs well when she leaves her, it is hard for me to predict that days later, it will have an issue The other thing is that she put miles on it driving in town doing delivery and it was the brakes that were the problem, probably from the stop and go of delivery driving I have a copy of the state inspection and the mileage at the time of return and the odometer statement when she purchased it I hope everyone has a nice day! God Bless!
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint - I did purchase the vehicle on September 7th correct and I did sign a paper regarding the mileage however I wasn't aware I have a copy as well with my signature and Terry's (Owner of Drive Away motors) signature as well however the boxes for stating you were made aware of the mileage were not checkedI did also have to pay the Acura up to date which I did and then paid an additional $for my down payment for the [redacted] and I had a friend with me the day of the purchase who witnessed all of itRegardless of mileage NO vehicle that passed a state inspection a month before being purchased and driven for only days which I have proof of as well should have had break issues and multiple other safety issues as the Nissan hadI am not at fault for a vehicle I did nothing wrong toI barely got to drive it as it put my life in danger on multiple occasionsBest Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint - I did purchase the vehicle on September 7th correct and I did sign a paper regarding the mileage however I wasn't aware I have a copy as well with my signature and Terry's (Owner of Drive Away motors) signature as well however the boxes for stating you were made aware of the mileage were not checkedI did also have to pay the Acura up to date which I did and then paid an additional $for my down payment for the [redacted] and I had a friend with me the day of the purchase who witnessed all of itRegardless of mileage NO vehicle that passed a state inspection a month before being purchased and driven for only days which I have proof of as well should have had break issues and multiple other safety issues as the Nissan hadI am not at fault for a vehicle I did nothing wrong toI barely got to drive it as it put my life in danger on multiple occasions Best Regards, [redacted]
My girlfriend and I bought a car about a month ago from Drive away motors in Ruckersville Va and we've had nothing but problems from day oneFirst the rotors and breaks went out and then the power steering went and now the A/C is shot to hellThe day we test drove it the lady [redacted] told us that the tire had a bubble in it from sitting so long and I don't know what I was talking aboutSo after two week's of driving it, I took it in and told them once again and the breaks and rotors were beyond wore outDriving down rt the power steering goes out ugh! I wouldn't deal with these crooks if my life depended on itSo please, please take my advice and don't do business with these peopleI will never buy anything from them ever again
To whom it may concern, I have received the complaint from [redacted] on her [redacted] I would like to address all of the issues one by one for your purpose and outline the situation Let's start with the first issue, which was the vehicle was purchased with the check engine light on This is correct and at the time of the purchase I told her I wouldn't repair it since it didn't impact its drivability or reliability She and her husband were in the meeting when this was discussed and they said it was no problem The contract went to the bank and they told us they wanted the check engine light off, I told the bank it didn't have anything to do with reliability of the engine and vehicle it was a simple sensor I didn't tell them we turned the light off in any way shape or form I did tell them that I wouldn't continue to do business with this bank if they weren't going to fund a contract for a simple check engine light on a vehicle However, because this was a previous customer I went ahead and scheduled for her to get the check engine light checked and fixed the problem that read in the computer for her check engine light Two days later after fixing one problem another popped up and said it was another sensor, an egr sensor this time I told her we would call her back when the sensor came in and we would try and accommodate her even though this wasn't a covered component of the warranty which was only a 50/engine transmission only internally lubricated parts only warranty However, I as the owner have been extremely ill and in and out of the hospital for the last month or so and unable to get everything done for [redacted] I see that she says she had to due a full tune up, we don't include that in any warranty for any customer However if she needs parts in the future I will be happy to give her the parts at cost As for the copy of the timing chain being replaced and a copy of the repair This was done prior to us getting the vehicle and [redacted] hasn't provided us with the copy and we only have their word that is what they performed They told us timing belt not timing chain I can't provide an invoice since [redacted] isn't us and they don't have to provide us with one since they did it free of charge with the purchase of the vehicle I have sold [redacted] a car in the past and I am sorry she doesn't feel we are a credible company and therefore we no longer wish to do any further repairs to help her since they aren't covered items to start with under our warranty I wouldn't want to put my non credible company and employees to work for her under these circumstances, we won't be able to accommodate or make her happy at this point To receive her free oil change she must set up an appointment with [redacted] in our office at [redacted] and we will be happy to give her the floor mats at that time I wish [redacted] the best of luck in the future and hope she takes us up on the free oil change and floor mats I apologize that I have been sick for months and not able to help her but hope she finds the right credible company to do what she needs for her Sincerely, [redacted] Owner Drive Away Motors [redacted]
I am the owner of Drive Away Motors and I am going to try and address each issue as they are addressed in the complaint First, we do not accept EBT for down payment, we have no way to do this We have only a credit card machine We accept Credit, Debit, Cash, Checks and Cashier's checks Miss [redacted] purchased her vehicle in May of last year She did have a problem with the engine right after purchasing the vehicle We did the necessary repairs and she was happy We did not charge her extended warranty as it would been dishonest because it happened within days of her getting her vehicle We try to stay straight with our warranty companies She did have a *** warranty which meant she covered half for days and we covered half for the first days However, since she had just bought it we did the repairs for goodwill for her for only $*** A month or two later, she was having an issue with her steering I'm not sure what we did to it without speaking with the mechanicsShe drove in the car with the mechanics and myself She said it was fineShe called back a couple weeks later said she was having a problem, I told her to bring it in for us to look at and we didn't see her again She called in a couple months ago, said she was having a problem, I told her she had an extended warranty she could take it anywhere to have it fixed There is only a $ [redacted] deductible She then told me that she wished my entire family would die! I asked her never to step foot into my dealership and have a nice life She called me again last week or the week before (not positive which) and told me she was having problems with her car I told her she has an extended warranty, she can take it anywhere but she is not welcome at my lot She then confirmed she wished my family would die and I asked her to have a nice lifeI will not allow her or her vehicle on the premises of my car lot She has an extended warranty which comes with ** months or *** miles and she can call them to use that wherever she would like to get it fixed according to the warrantyTere P [redacted] Drive Away Motors
[redacted] did purchase a vehicle from us, we did what we were suppose to do which is have the vehicle safety inspected The inspection is from an outside inspector, not us She purchased the vehicle with 115,on Sept7th Since that time, she put miles on the vehicle She returned the vehicle on Sept13th to the shop I offered to help her with any repairs at a discounted rate We only charge our customers $an hour for labor and parts at cost She said, she no longer wanted the vehicle and wanted to return it By state law, I do not have to let her out of the contract but since she was unhappy I offered to do this for her She wanted her monies back for her down payment, however, her down payment was the monies she owed from her previous loan that she was past due on in order to trade it in with us, she had to bring it current I am not angry or upset, but I did receive and still have a text from her the day she drove it away stating, "I love it!" If it runs well when she leaves her, it is hard for me to predict that days later, it will have an issue The other thing is that she put miles on it driving in town doing delivery and it was the brakes that were the problem, probably from the stop and go of delivery driving I have a copy of the state inspection and the mileage at the time of return and the odometer statement when she purchased it I hope everyone has a nice day! God Bless!
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint - I did purchase the vehicle on September 7th correct and I did sign a paper regarding the mileage however I wasn't aware I have a copy as well with my signature and Terry's (Owner of Drive Away motors) signature as well however the boxes for stating you were made aware of the mileage were not checkedI did also have to pay the Acura up to date which I did and then paid an additional $for my down payment for the [redacted] and I had a friend with me the day of the purchase who witnessed all of itRegardless of mileage NO vehicle that passed a state inspection a month before being purchased and driven for only days which I have proof of as well should have had break issues and multiple other safety issues as the Nissan hadI am not at fault for a vehicle I did nothing wrong toI barely got to drive it as it put my life in danger on multiple occasionsBest Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint - I did purchase the vehicle on September 7th correct and I did sign a paper regarding the mileage however I wasn't aware I have a copy as well with my signature and Terry's (Owner of Drive Away motors) signature as well however the boxes for stating you were made aware of the mileage were not checkedI did also have to pay the Acura up to date which I did and then paid an additional $for my down payment for the [redacted] and I had a friend with me the day of the purchase who witnessed all of itRegardless of mileage NO vehicle that passed a state inspection a month before being purchased and driven for only days which I have proof of as well should have had break issues and multiple other safety issues as the Nissan hadI am not at fault for a vehicle I did nothing wrong toI barely got to drive it as it put my life in danger on multiple occasions Best Regards, [redacted]
My girlfriend and I bought a car about a month ago from Drive away motors in Ruckersville Va and we've had nothing but problems from day oneFirst the rotors and breaks went out and then the power steering went and now the A/C is shot to hellThe day we test drove it the lady [redacted] told us that the tire had a bubble in it from sitting so long and I don't know what I was talking aboutSo after two week's of driving it, I took it in and told them once again and the breaks and rotors were beyond wore outDriving down rt the power steering goes out ugh! I wouldn't deal with these crooks if my life depended on itSo please, please take my advice and don't do business with these peopleI will never buy anything from them ever again
To whom it may concern, I have received the complaint from [redacted] on her [redacted] I would like to address all of the issues one by one for your purpose and outline the situation Let's start with the first issue, which was the vehicle was purchased with the check engine light on This is correct and at the time of the purchase I told her I wouldn't repair it since it didn't impact its drivability or reliability She and her husband were in the meeting when this was discussed and they said it was no problem The contract went to the bank and they told us they wanted the check engine light off, I told the bank it didn't have anything to do with reliability of the engine and vehicle it was a simple sensor I didn't tell them we turned the light off in any way shape or form I did tell them that I wouldn't continue to do business with this bank if they weren't going to fund a contract for a simple check engine light on a vehicle However, because this was a previous customer I went ahead and scheduled for her to get the check engine light checked and fixed the problem that read in the computer for her check engine light Two days later after fixing one problem another popped up and said it was another sensor, an egr sensor this time I told her we would call her back when the sensor came in and we would try and accommodate her even though this wasn't a covered component of the warranty which was only a 50/engine transmission only internally lubricated parts only warranty However, I as the owner have been extremely ill and in and out of the hospital for the last month or so and unable to get everything done for [redacted] I see that she says she had to due a full tune up, we don't include that in any warranty for any customer However if she needs parts in the future I will be happy to give her the parts at cost As for the copy of the timing chain being replaced and a copy of the repair This was done prior to us getting the vehicle and [redacted] hasn't provided us with the copy and we only have their word that is what they performed They told us timing belt not timing chain I can't provide an invoice since [redacted] isn't us and they don't have to provide us with one since they did it free of charge with the purchase of the vehicle I have sold [redacted] a car in the past and I am sorry she doesn't feel we are a credible company and therefore we no longer wish to do any further repairs to help her since they aren't covered items to start with under our warranty I wouldn't want to put my non credible company and employees to work for her under these circumstances, we won't be able to accommodate or make her happy at this point To receive her free oil change she must set up an appointment with [redacted] in our office at [redacted] and we will be happy to give her the floor mats at that time I wish [redacted] the best of luck in the future and hope she takes us up on the free oil change and floor mats I apologize that I have been sick for months and not able to help her but hope she finds the right credible company to do what she needs for her Sincerely, [redacted] Owner Drive Away Motors [redacted]