Drive Auto Center

Complaint: [redacted] I am rejecting this response because: Their last shop didn't find the problem and we would like our local Toyota dealer to fix the problemsWe feel unsafe with driving the 4Runner that far until the problems have been resolvedWe do appreciate the offer from them.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have emailed you with concerns ever since I drove off your lotThe thing with [redacted] is that he will not admit to any wrong doing nor address any concernsThe car basically became un-drivable since April That is only months after purchasing the vehicleI already said that purchasing another car from you is not an option for me since I will not qualify to get finaced because of my creditI also would not do that because this option only benefits the dealership, and I will be adding 4-thoasand dollars to my debtSincerely, [redacted]

You are welcome to have the 4Runner inspected by Heartland Toyota but Drive Auto Center will not pay for that. If you would bring the 4Runner to us, we will put you in a car to use and have the 4Runner inspected by one of our shops at our expenseOnce we have had an opportunity inspect it, we can make a decision on what a fair resolution would be

You state that we "never offered to FIX the car YOU sold me." We actually DID help you with concerns you had on your car after you purchased it
Also, you ask we can't "just off to pay for the repairs???" The repairs you refer to were not only six months after you purchased the Lexus, but you did not contact us at that point. Six months after you purchase a car, you are responsible for maintaining it. If you would have contacted us before you had the repairs done we would have offered to have our own shop inspect it. We probably could have saved you money and made sure you weren't being sold work that wasn't necessary. We have consistently run into shops selling customers work they don't need or over charging them for work performed.
You also are concerned that you "cannot finance through another company." I understand if you are unable or unwilling to finance at this time, but we would do everything we could to secure financing for you. What we would be happy to do now is help you out of your Lexus and into another car that better meets your needs if you would like to explore that option

Complaint: ***I am rejecting this response because: The business has not contacted either myself or my husband once since the car was picked upMy husband picked up the car on 10-15-(after the business used as a loaner without his permission!) and when he HEARD the noise that was coming from the car he took it to be checked out and was told now it had a HOLE in the exhaust gasket that was not there before and the check engine light was on that had to be fixedIt was the airbag sensor that was triggered when the business was driving the carCost was $for the diagnosis and $to have it fixedThe cost estimate for the exhaust was in the thousands
The only calls to/from the business in the month of October are:10- we called, they agreed to check problem
10- we called, they called back, agreed to fix and pay half
10-we called times to check on car
10-we called and business agreed to give a loaner
10-picked up "fixed" car
-was out of town
10-we called to complain of damage to car
-when we did not receive a call back
10-we called to complain of damage and tell them we cancelled check
I believe that after the money we have put into this car because of the untruths, misrepresentations, mishandling of the car in their care, the exhaust gasket that their mechanic broke, the airbag sensor that was triggered (was there an accident? we don't know) and now the business is trying to say they called us and we did not respond, why would we not respond? Not trueMy husband is now driving an unsafe car and worried every time that it will die in the middle of the highwayIt is not acceptable Not any way to do businessIf you do something wrong, you should make it rightIf your mechanic messes up and damages a car you should pay to have it fixedI would rather not deal with this business and just get a full refund of the purchase price (include the tires we had put on) and give it back to them.
Sincerely,*** ***

We understand that you have some concerns with the Toyota 4Runner that you bought from us. Drive Auto Center would be happy to send it to another one of the shops we use (not Vital)and have them inspect it

On July 31, *** *** bought a Mazda Tribute from Drive Auto Center. When *** called us with his concerns on the Tribute we told him to bring it in, that we'd put him in a loaner car of ours to use and send it to our shop for a diagnosis. *** had a $repair
estimate from his shop. Our shop confirmed that there was a timing chain cover leak and that he estimated the repair cost at $800. We offered to split the cost of the repair on a goodwill basisIt was sold without any warranties express or implied. *** agreed to this. When *** picked up the car he wrote us a check for $(his half of the repair bill) and took possession of the Tribute. We deposited his check the next day. Mr*** then stopped payment on that check (see attached) and would not return our calls. He also never informed us of any problems with the car after this point. If my shop would have damaged anything while working on the leak they would taken care of it. To review: we agreed to help Mr*** on a goodwill basis after he purchased the car, he agreed to split the cost of those repairs, he wrote us a check for his portion and then stopped payment on that check, would not return our calls and then claims my shop damaged the car, but never contacted us with those concerns. We tried to do the right thing and help him out and what we get in return is a bad review on Yelp and a Revdex.com complaint. We would like Mr*** to pay us the $that he owes us

Revdex.com:
Hello,
I filed a complaint and would like to delete it or respond that it has been handled and taken care of, and both parties are satisfied
Thank you,
*** ***

*** *** purchased a Lexus ISfrom Drive Auto Center in September of 2015. She did have some concerns with the vehicle soon after she purchased it that we addressed on a goodwill basis. In August of 2016, almost a year later, *** emailed us that she was unhappy with the
Lexus. I let her know that we were sorry she was unhappy with the car and that Drive Auto Center was willing to help her find another car that would meet her needs better

Drive Auto Center is going out of business and may be unable to pay this

Complaint: ***I am rejecting this response because:
Drive Auto is CLEARLY not willing to do anything to resolve this issueThe response is clearly untrue and they are not willing "now that they know" (the phone records prove they did know), to do anything to fix the car that they have broken! There is a hole in the engine that they put there We have had to pay for repairs after they used the car I was hoping something could be worked out since because of the negligence on their part we now have a very UNSAFE car! I thought that the Revdex.com would help negotiate something, not just facilitate emails back and forthI would still like to get a refund and not have to deal with the problems with this car that Drive Auto createdI really thought that it was a good dealership, until I actually bought a carI would tell all people to never go thereThey are just like the dealers that everyone fears, only tell you what you want to hear and will take you for every penny they can and if you try to get them to do the right thing, they will not tell the truth
Sincerely,*** ***

Complaint: [redacted]
I am rejecting this response because:We have proof from the warranty company that they cashed the check in July and only went out if business recently. We are wanting the minimum amount of the warranty check that they received.$1995.39
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I have emailed you with concerns ever since I drove off your lot. The thing with [redacted] is that he will not admit to any wrong doing nor address any concerns. The car basically became un-drivable since April 2016. That is only 6 months after purchasing the vehicle. I already said that purchasing another car from you is not an option for me since I will not qualify to get finaced because of my credit. I also would not do that because this option only benefits the dealership, and I will be adding 4-7 thoasand dollars to my debt. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Their last...

shop didn't find the problem and we would like our local Toyota dealer to fix the problems. We feel unsafe with driving the 4Runner that far until the problems have been resolved. We do appreciate the offer from them.Sincerely,[redacted]

If the [redacted]'s would have called us about "damage to the car" while it was in our possession, we would have offered to have them bring it in so we could verify that. Just like we did when originally. [redacted] did call and speak to our office manager on 10-26-2015.  These are the notes she made from that conversation.  "Customer called before stop payment was placed to see if we had deposited it yet.  I told him yes and he was disappointed but said it would clear.  He was hoping that we had not sent to the bank yet, as he was going out of town and needed the cash."  He made no mention about damages to the car.