Initial Business Response /* (1000, 12, 2015/11/05) */
Unit was installed on 12-4-14 and we had no issues with the unit
We receives a call for service and went to house on 8-21-15 for service call
Our service tech found a fitting that was loose under the sink we tightened to stop leak
At no...
time did our tech indicate that we did not tighten clamp-Clamp may have been compromised by other things stored under sink
Initial Consumer Rebuttal /* (3000, 14, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have left several voice messages from the Manager never a return call back...I left multiple options to reach me. Now I have been contacted by there insurance company who is investagating the problem but are not gurantee any resloution
Final Business Response /* (4000, 20, 2015/11/23) */
Our insurance company has contacted customer to review complaint and made recommendations to the customer
Final Consumer Response /* (3000, 22, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had only one connection with the insurance company zero contacts from Culligan and my floors are still buckled with moldy cabinets.Will not be satisfied until my new floors and cabinets are replaced
Initial Business Response /* (1000, 12, 2015/11/05) */
Unit was installed on 12-4-14 and we had no issues with the unit
We receives a call for service and went to house on 8-21-15 for service call
Our service tech found a fitting that was loose under the sink we tightened to stop leak
At no...
time did our tech indicate that we did not tighten clamp-Clamp may have been compromised by other things stored under sink
Initial Consumer Rebuttal /* (3000, 14, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have left several voice messages from the Manager never a return call back...I left multiple options to reach me. Now I have been contacted by there insurance company who is investagating the problem but are not gurantee any resloution
Final Business Response /* (4000, 20, 2015/11/23) */
Our insurance company has contacted customer to review complaint and made recommendations to the customer
Final Consumer Response /* (3000, 22, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had only one connection with the insurance company zero contacts from Culligan and my floors are still buckled with moldy cabinets.Will not be satisfied until my new floors and cabinets are replaced