Dreyer & Reinbold BMW Reviews (%countItem)
Dreyer & Reinbold BMW Rating
Address: 9375 Whitley Dr, Indianapolis, Indiana, United States, 46240-1349
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On Wednesday, September 18, 2019 I was driving my 2001 BMW 530i with the AC on and a CD playing. Beautiful day! My car ran very smoothly and was very quite in spite of the age and the 255K plus miles it has. Just as I was coming down my street to park, I heard a loud BANG followed by this sounds I'd never heard before. At this point I had owned the car for over 2 years, had made several repairs on it, the most recent being changing out the entire front suspension, and I knew everything about this car that needed to be fixed. I say this because I spoke to the Service Manager, *** B who called after I'd left a message to speak to the GM Paul Brown on 9/26/19 about what my complaint. *** mentioned to me all of the things his crew found wrong with my unit which I was already fully aware of. There was nothing that he mentioned that I was not aware of prior but the car still ran great!
Back to the initial issue that brought me to Dreyer & Reinbold. So I parked the car and began to turn the AC down and as I did I noticed that sound got slower and slower until finally it went of as I turned the AC off. I surmised I had a broken AC belt. I called my mechanic and let him know I would need his services. He could not come out until Friday, September 20, 2019.
On Thursday Morning, September 19, 2019 I drove my car to the local gas station. I noticed as soon as I opened the door, before I could even put the key into the ignition, that there was a blower on and that it was blowing warm air into my car coming from underneath the dash. Weird as I had never had this issue before.
My mechanic changed out my serpentine and AC belt. Once done, I noticed that the blower issue was still there and that now my climate control panel was completely dead. My mechanic suggested I take my car to Dreyer & Reinbold. I had my car towed there Sunday, October 22, 2019.
On Tuesday, September 24, 2019 I received a call stating my battery was dead and that it prohibited them from performing a complete diagnostic but that I would still be charged the entire $162 for the test as well as the cost for a new battery which would put me around $700.00 total. My issue was why should I be charged for the complete price of a diagnostic when I still didn't know what the problem was and 2. I'm being charged 162.00 to be told I have a dead battery. Not a good experience. And why was my battery dead? It was working fine when I had my car towed to their Establishment.
Had my car towed back home by AAA. The tow truck driver mentioned to me that he was told that my battery was 13 years old by someone at BMW. I was floored. I had never had a problem with the battery up until now so to hear that was surprising. He also mentioned that the BMW personnel were making several disparaging remarks about my car. This was unsolicited and very concerning to me. I had a AAA repair guy come out later to check the battery, alternator and starter. The test showed all were at acceptable levels but that the blower issue was possibly draining my battery. BMW had mentioned that my battery was dead but I was able to get it jumped by AAA. This AAA serviceman was able to verify that my battery was in fact 4 years old. Upon turning my car on (finally) I noticed smoke coming from underneath the hood area on the passenger side. This wasn't a problem when I sent the car to BMW. On top of that, my engine was now making a sound I'd never heard before as well. The smoke smelled like burning oil. Mind you I know my car has oil leaks prior to sending it Dreyer Reinbold, but it NEVER smoked. So I have two new issues. An engine that was running smoothly is now not so much and the smoking from under the hood. I mentioned these things to Mr. B when he called me today but there was no ownership, remorse or an offer to rectify the problem. I feel as though my experience was terrible and that I was charged a lot of money for basically nothing. In addition I have new issues to deal with caused by a company that thought it was be a good idea to make disparaging remarks about my car while damaging my property. I'm out of money with nothing to show for it.
.
Company has refunded money to the customer as a resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13868232, and find that this response/resolution is satisfactory to me.
Regards,
*** R
There was a recall on my BMW. The recall described what could happen do to the bad PCV valve & they would cover any damages due to that. Well my car did exactly what the recall said it would do.That did not happen, I was charged for all damages, which the last time I had spoken to *** was up to $3100. Well I found a coupon for first time customers 15% off total cost. They didn't, instead he said he could only take off $300. By the time I went to pick up my car it was almost $4000. They took off $355. total I paid &3400. To get my car. 2 weeks later my car is still over heating. I did not give permission for anything passed the 3100. I had explained to *** that I was in a very bad financial situation. My son was 25 yrs old when I found him deceased Oct 19th 2018. He had no insurance his furneral was from my pocket.. I don't even want to take my car back due to the fact that they will get me for money all over again & I just do not have it & I just can't trust them. When I asked about the recall to help cover what damages we're done *** said " they (BMW) only sent the PCV valve & that was it. They needed to turn it in so BMW would cover it but *** did not..
Good day. Please forgive me for the late reply. I was on vacation from the 10th thru the 20th.
I have looked into this issue extensively over the last two days, thanks for bringing it to our attention so we can clarify things with you.
This is the first time we have seen this vehicle in our shop, and it is 12 years old with over 200,000 miles on it. It was brought in for some recall work, two different recalls, and one of those was completed, the PCV valve heater. The "OC3 mat" recall, an occupancy sensor mat for the passenger seat, was not done due to factory parts availability. As is the law, the recall work was done at no charge to the customer. When any kind of warranty work is done, the factory asks that we supply the replaced part to them, so we cannot let the customer have that part.
The chargeable part of this repair order was for several issues, but mostly for work associated with the water pump, which was the overheating issue. The strange thing is that it also involved one of the motor mounts that was letting the water pump hit other parts of the car, which is NOT a good thing. So, we repaired the broken motor mount, and replaced the damaged water pump and the thermostat, and several of the old hoses. We also noted that the drive belt (like an alternator belt) was cracked and suggested it’s replacement as well, which was approved by the customer, as well as an oil leak issue, also approved by the customer.
Other issues:
Not giving full value for the ‘first time customer’ coupon that Ms. says was “15% off total cost”. Ironically, we made changes to ALL our online coupons earlier this month, and Ms. got one of the old ones, and we can no longer ‘see’ the old coupon, so I cannot dispute this point. However, we actually gave her $355, which she admits, as well as the fact that we did the drive belt replacement at no charge for labor, which is a +/-$130 savings, and we took 1.2 hrs off the motor mount labor charge, which is an additional $156 savings, both of which she was verbally informed that we did. A total of $341 additional discount, over and above the $300 coupon, plus the extra $55 that she acknowledges. See way below for more on this point.
Customer states: “I did not give permission for anything past $3100.” I have an email that shows her service advisor told her that the total would be $3223.84, not “almost $4000”, and it also says in her reply ”…thank you for dealing with my scattered head, I know it’s just been everywhere.” She knew the charges before she ever left to pick up the car, not “By the time I went to pick up my car it was almost $4000.” as she stated. There was no inflation upon arrival. She paid $3223.84.
Customer states: “2 weeks later my car is still over heating.” We would be very happy to take another look to see what is happening to cause this. No problem at all. In addition, BMW has advised that the part for the recall that was NOT done, the OC3 mat, is now available, and we can kill two birds at once.
We are very sorry that Ms. says that she cannot trust us. I cannot find a single thing that would have caused her to feel that way towards us.
Ms *** desired settlement is that we honor the full 15% discount on the full bill. The full bill would have been $3864.84 with no discounts. 15% of that is $579.73. We have given her $641 off of her bill already. It appears that we have done everything that she could possibly want, and without asking.
We will reach out to Ms. about the second recall, as well as her overheating issue.
Paul Brown
GM
Dreyer & Reinbold BMW North
Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue is, the way they are talking is they take no blame. Why would I trust them. Yes I did pay the cost & picked up my car, if not it's hard to tell how much I would have owed them... The last thing I said to *** is will this car make it to the Grand canyon & back he said of course it will, they wasn't talking about it being 12 yrs old then nor was they talking about the mileage, he said it Will Make it.. The fact that it didn't last 2 week's really had me upset yes it did. If I take my car back to them that leak isn't going to be there fault they are going to say oh well yeah this is something else so I will be responsible. I do not have thousands to keep handing these people..
Thank you!
***
Regards
January 23, 2019
Revdex.com
151 Delaware Street #2020
Indianapolis, IN 46204
Dear Madam or Sir:
I purchased a 2011 BMW on April 11, 2015 through *** The vehicle came with a Federal Emissions System Defect Warranty with a period of 8 years/80K miles (whichever came first). Dreyer & Reinbold, Incorporated is denying the Federal Emissions Warranty claim based on the vehicle having a delivery date of November 05, 2010. They advised us the warranty expired on November 5, 2018. My check engine light first came on July 30, 2018 and the next day on July 31, 2018 the vehicle was taken to *** who offers quality BMW repairs. The mileage on the vehicle at the time was 76,467 which was under the 8 year/80k mile warranty. *** advised the fault codes indicated the catalytic converter was not working properly and was the cause of the check engine light. They also advised the service was covered by the Federal emissions warranty (Exhibit I) and that they deliberately left the fault codes in the vehicle. My husband called BMW customer service who advised the vehicle had to be taken to a BMW dealership and directed us to Dreyer & Reinbold. We took the vehicle to Dryer & Reinbold on September 27,2018 (Exhibit II) and advised of the failing catalytic converter. There was 77,479 miles on the vehicle and was still within the warranty period. Dryer & Reinbold advised there were no fault codes in the vehicle at that time, when *** clearly advised us they left the fault codes for the failing catalytic converter in the vehicle and supported the error by writing it on their estimate. At this point, we had no choice but to hope the check engine light re-appeared before we went over the 80k miles. On November 23, 2018 my check engine light came on with 79,516 miles. We called Dryer & Reinbold and was given an appointment for December 14, 2018 (Exhibit III). We took the vehicle to them on that date with approximately 79,528 miles on it. We were advised the vehicle was no longer under warranty as the vehicle went into delivery November 5, 2010. The vehicle was sold as a 2011 vehicle and the registration is listed as a 2011 vehicle. We contend this vehicle was not sold or placed into actual service until 2011. We wish to appeal the denial under the Federal emissions warranty and are requesting a detailed explanation from Dryer & Reinbold on why our emissions warranty claim was denied when the vehicle was brought to them not once but twice for service under the Federal Emissions System Defect Warranty not expiring until 2019.
Sincerely
Good day. Sorry for the delay in replying.
It is sometime difficult to understand how things work, but federal emissions warranties are very set in stone. Dreyer & Reinbold does not make the decision on what or who is covered. In this case, BMW NA does. Part of the reason it ‘took so long’ to reply was because we were discussing your case with BMW. The decision came back the same, however. Your car was, in fact, retailed on Nov 5th, 2010, as a 2011 model year car. For a warranty to be honored, the vehicle must exhibit some sort of symptoms to a BMW dealer, not an independent shop, and be within the warranty period. We get paid for doing warranty work, so we have no vested interest in telling anyone ‘no’ in a case like this. Quite the contrary, we would love to install a new catalyst in your car under warranty. But BMW has said no. There were no faults stored in September, and the car was returned to us after November 5th (we understand the wait for service, but your call came in on Nov 23rd). While highly sympathetic, this is not in our control.
I do suggest that you re-contact BMW, as you did prior to your first visit to us, and see if they will do anything for you directly. They told us no, and when I appealed it, they again said no.
Yours,
Paul Brown
General Mgr
Dreyer & Reinbold BMW
Revdex.com
151 N Delaware, Suite 2020
Indianapolis, IN 46204
Ph: 317 488 2222]
Fax: 317 488 2224
To whom this may concern,
I am writing to report my experience at Dreyer and Reinbold in Greenwood regarding a used car purchase in November 2017.
The certified preowned BMW X1 I purchased in November 2017 was misrepresented as having no previous accidents and in excellent condition with only 26000 miles. The sales representative, Joe reported to me the car fax was clean with no accidents. The excellent condition was attributed to one owner and low mileage due to not driving it much, however per car fax I later found 1 person had owned the car for approximately 9 months. It sat in at least 3 lots; in New York and Ohio for 2.5 years and then Greenwood for a year. Unfortunately, there had been previously non-reported accidents and numerous problems with this car that met criteria for the lemon law;
• Purchased 2014 BMW X1 for $34,000 including warranties, and taxes added on 11/1/17. This car was misrepresented to me as being in excellent condition and only 1 owner.
• Since the purchase of the car, in just 10 months it has been back to Dreyer & Reinbold for repairs 5 times. Every time the car was serviced, Dreyer and Reinbold staff agreed the issues were highly unusual for a car of only 4 years and only 26,000 miles.
o 11/2017 – 01/2018 – minor fender bender. *** body shop staff noticed the windshield had been replaced and done poorly. Finding the windshield replaced caused them to look further and found many problems not possibly related to the minor incident. –Dreyer & Reinbold fixed them all and replaced the windshield, agreeing they were present when I purchased the car in November. (attached documents 11/7/2017, 1/3/2018), 1/15/2018, )
o 01/2018 – driver’s side door unable to securely close and Dreyer & Reinbold assumed responsibility and repaired the door.
o 3/21/2018- key not functioning – needed battery; tires off center – however reported on docum
We are very aware of Ms. concerns and have tried to address them but so far to no avail. I'll review with Kelly G, her sales management contact, and once again try to find a solution.
Regards,
BG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***
I am requesting a reimbursement and return of the car. We have not been able to come up with a trade that is not over my existing loan for the BMW, and the monthly payments are too high. I would be happy to talk face to face rather than through the sales manager. thanks
Unfortunately Ms. request is not only unreasonable and inflated its unjustified. Yes there have been some repairs needed, this can happen with new or used vehicles and that's what the warranty is for. Each and every time we've done what should be expected, we've repaired it! Still she's unhappy even though the vehicle is functioning as intended.
In good faith we've went waaay above and beyond to trade her out of this vehicle and nothing appears to satisfy her expectations. She can call me at her convenience to discuss this further.
Regards,
Brian
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***
I am sorry Mr G believes this is unreasonable. Unfortunately I am not surprised at the response . Thank you for your time , particularly Kelly G, and Jason. Have a nice Christmas season.
I came in asking to test drive a used Infiniti.
After asking for my approximate budget, the sales person left the room to “speak with his manager.” He came back and told me that I couldn’t test drive the car since I had to intent to buy and the dealership did not want me putting miles on it.
1. At no point did we discuss the detail of my budget or financing options.
2. I was not given the opportunity to even look at other cars in the dealership.
I believe that based on my physical appearance I was disregarded as a serious buyer. I’m glad to spend my money elsewhere, however, want to caution others to not do business at this location
There should be integrity in every customer interaction. It was definitely lacking here.
On 10/05/16, Dreyer and Reinbold performed repairs to my engine related to oil leaks in the amount of $12, 271.65 ($11,171.65 was paid by warranty and I paid $100 deductible). On 02/08/18, I returned the car to Dreyer and Reinbold due to oil leaks. The techinician (Paul O) informed me that the leaks were due to engine rear end plate leaking. I had these repairs done at a separated certified mechanic shortly thereafter. I returned to Dreyer Reinbold on 08/20/18 due to continued leaks. O again advised that the leaks were due to engine rear end plate leaking. I advised him that I had those repairs done in February 2018. I provided photos to show that the leaks are coming from the oil return from the turbo charger. He advised that these repairs were not performed on the 10/05/16 repairs. However, a review of the invoice shows that the O-Rings were replaced on 10/05/16 and the new leaks are associated with this part of the engine. There is a two-year service warranty on the 10/05/16 repairs. I emailed Paul O 09/06/18 requesting that Dreyer Reinbold pay for the costs to repair the leaks in the engine.
Re: *** complaint
Good day. I’m sorry this reply has taken so long, but this case has more issues than most. The main issue is “he said/she said” between the two repair businesses. Dreyer & Reinbold and ***.
First, a synopsis of the work done to the car: (D) is Dreyer; (E) is ***
8/24/16, 96,809 miles. (D) Diagnosed oil leak from Head Gaskets, and leaky valve seals causing smoke from exhaust. Customer declined repairs.
9/16/16, 96,957 miles. (D) Replaced leaking Head Gaskets and replaced valve guide seals. During these repairs, also replaced the turbo line o rings which *** claims are currently the source of the leak.
2/06/18, 111,745 miles. (D) Diagnosed oil leak from engine rear end plate. Customer declined repair.
2/13/18, 111,788 miles. (E) Customer took vehicle to *** for replacement of engine rear end plate. (First job on attached invoice). *** used the original “incorrect” end plate, which does not include an oil sealing portion, only includes a coolant sealing portion (no coolant leak was noted)
8/16/18, 118,778 miles. (D) Diagnosed again an oil leak from rear engine end plate. Customer declined.
8/29/18, 119,093 miles. (D) Customer returned again, after speaking with *** who claims the turbo o-rings are leaking. We again found all signs point to rear engine end plate leaking. We advised the customer the only way to be certain is to remove transmission for visual inspection. Customer declined. No diagnosis charge to customer at this visit.
Number of SIB relevant to rear engine end plate leak 11.09.16.
Note that the line above with the SIB number… that number contains the date. Nov of 2016. +/- 15 months before the repair to the rear end plate by (E). The incorrect repair by (E). That rear end plate was specifically redesigned to address oil leaks. The old one had no provision for that. Only antifreeze leaks. It appears that the customer saved around $500 by having the work done at (E), but they did the incorrect repair, which we believe to be the cause of the issue with the oil. The turbo drain o ring that is alleged to be the cause, is not a pressure line. Only a non-pressure drain. The odds that it would fail are extremely small. It was only replaced the first time, two years ago, while we were doing other work, which required the removal of the turbos, which required the replacement of the o rings. (see 9/16/16 repair above)
The bad news is that if all this work had been done here, we’d be addressing this under warranty, which is what the customer is wanting. However, since the repairs have been done at two different businesses, we have the afore mentioned ‘he said/she said’ going on. We stand by our diagnosis. We feel it is the rear end plate. In fact, there are a couple of other things that are in these areas that it could be as well. Rear main seal is one; upper oil pan gasket is another. I’m not suggesting they are an issue, but there are certainly other items that could be causing this oil leak.
We are very sorry this circumstance is happening to the doctor, but as stated, we stand by our diagnosis. Since the incorrect part was installed on his car by ***, perhaps they are the ones that the doctor should be approaching for warranty work.
Paul B
GM
Dreyer & Reinbold BMW North
We had are car worked on at Dreyer & Reinbold. It went in for a service engine light. They said they had fixed the problem which cost $1,000.00. I went up to pick up the car and noticed the car didn't sound right. They had the mechanic come outside and he said the car was fine and there was nothing wrong. I drove the car home it was smoking real bad. My wife heard me come in the driveway. They sent a wrecker out to get the car. They took the car back up and now they say the car needs $5,000.00 of work done to it. Which I had already paid for $1,000.00 worth of work. They don't want to make good on what they did. Do not take your car hear this place is a rip off they will ruin your car then lie about it. They offered to pay me back $385.00 for the 1st work. I now have a junk car that they destroyed. Do not trust Dreyer & Reinbold with your vehicle they are crooks.