Draftstreet.com

In April, we received notice that Washington state was no longer going to allow fantasy sports games to be played for cash onlineBecause of this, we emailed all users from Washington explaining the legislation and told them we would be able to refund any account balance they hadThe email can be found here: [redacted] A check for the entire account balance was sent to this customer within a week of that email, which was received and cashedI was then contacted months after, regarding refunding previous transaction historyHe had a messaged with one of our customer service representatives, and felt he did not get a clear explanationPlease see below for my response to the customerThere are no additional details that we think are necessary to provide, but feel free to reach out with any questions [Response] First-- I apologize on behalf of DraftStreet for not receiving a response to your follemail in a more timely fashionI can however see that a check was issued to you for your account balance within a few days of the initial email correspondence and my guess is that this was deemed completed on our endSomeone definitely should have responded to you sooner and if I personally had seen your message earlier, we could have cleared that up right away However, I'm not quite sure why you would be under the impression that you would be refunded for an amount in excess of your account balanceDraftStreet is constantly monitoring the legal scope of our industry and a change in legislation in your state led us to no longer be able to offer cash games in your stateThe change came without a warning to us as well and while we would have liked to continue to allow you to participate, we also must abide by the laws in your stateSince all of your previous activity was valid by all accounts, we cannot offer a refund for thatWhile I know this isn't the response you are looking for, it is something we have reviewed in detail and have concluded is a fair and appropriate response to the change in Washington state laws

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received the code in my inbox or spamI would like proof the email was sent or a refundAlso I requested my account be cancelled and still haven't received confirmation of that either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausere]
The response is from the business I never cashed a check from them, they failed three times to respond to my questions in email form to drafstreets customer service departmentI clearly stated in my initial complaint I received and an email which I provided that I was promised a refund, this response back was a dance around the documentation I providedOnce again fulfill your obligation from your customer service representative from the first email I received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In April, we received notice that Washington state was no longer going to allow fantasy sports games to be played for cash online. Because of this, we emailed all users from Washington explaining the legislation and told them we would be able to refund any account balance they had. The email can be...

found here: [redacted]
A check for the entire account balance was sent to this customer within a week of that email, which was received and cashed. I was then contacted months after, regarding refunding previous transaction history. He had a messaged with one of our customer service representatives, and felt he did not get a clear explanation. Please see below for my response to the customer. There are no additional details that we think are necessary to provide, but feel free to reach out with any questions. 
[Response]
First-- I apologize on behalf of DraftStreet for not receiving a response to your follow-up email in a more timely fashion. I can however see that a check was issued to you for your account balance within a few days of the initial email correspondence and my guess is that this was deemed completed on our end. Someone definitely should have responded to you sooner and if I personally had seen your message earlier, we could have cleared that up right away. 
However, I'm not quite sure why you would be under the impression that you would be refunded for an amount in excess of your account balance. DraftStreet is constantly monitoring the legal scope of our industry and a change in legislation in your state led us to no longer be able to offer cash games in your state. The change came without a warning to us as well and while we would have liked to continue to allow you to participate, we also must abide by the laws in your state. Since all of your previous  activity was valid by all accounts, we cannot offer a refund for that. While I know this isn't the response you are looking for, it is something we have reviewed in detail and have concluded is a fair and appropriate response to the change in Washington state laws.

After our initial response, we reached out to the customer to discuss the issue.
The customer obtained a premium package from DraftStreet upon registering, but since he did not see the code sent, he also purchased this package directly from FantasyPros.com. We spoke to FantasyPros and they agreed to refund the customer for the second purchase (not made via our promotion).
Both the customer and DraftStreet feel that this matter has been fully resolved. If there are any other questions, please don't hesitate to reach out to DraftStreet directly.

DraftStreet.com and FantasyPros.com have a promotional deal in place where existing users of FantasyPros.com can register for a new DraftStreet.com account. Upon signing up and making a deposit of at least...

$10.00, they are given a free upgrade to access premium content on FantasyPros.com.
We can see that a successful $10 deposit was made and therefore the user was given access to their premium content. The access code is provided once we have first confirmed a valid registration. After email correspondence with members of FantasyPros.com, we confirmed that this user did receive the code and does have access to the premium content. When the customer told us that they did not receive the code, we also told them to check their spam folder as sometimes email filters will automatically classify promotional codes as spam.
Per our terms of service: "Where a user receives a promotional gift or other offering from DraftStreet™ or any of its marketing partners in exchange for depositing a certain amount of money into his/her account ("Required Gift Deposit"), that user may not withdraw the Required Gift Deposit until that user has staked in DraftStreet™ Contests Entry Fees totaling, at a minimum, the amount of the applicable Required Gift Deposit."
[redacted]
Therefore, we declined to refund the $10.00 transaction. However, the $10.00 is still available in the customer's DraftStreet account and can be used at any time.

Review: I ordered a $10 promo code from draftstreet.com to upgrade my access to a fantasy baseball website. They charged my credit card and never provided the promo code. I ended up having to pay full price through the fantasy website. I then requested draftstreet refund my money; they responded three times without agreeing to refund the charges. I am extremely frustrated!Desired Settlement: $10

Business

Response:

DraftStreet.com and FantasyPros.com have a promotional deal in place where existing users of FantasyPros.com can register for a new DraftStreet.com account. Upon signing up and making a deposit of at least $10.00, they are given a free upgrade to access premium content on FantasyPros.com.

We can see that a successful $10 deposit was made and therefore the user was given access to their premium content. The access code is provided once we have first confirmed a valid registration. After email correspondence with members of FantasyPros.com, we confirmed that this user did receive the code and does have access to the premium content. When the customer told us that they did not receive the code, we also told them to check their spam folder as sometimes email filters will automatically classify promotional codes as spam.

Per our terms of service: "Where a user receives a promotional gift or other offering from DraftStreet™ or any of its marketing partners in exchange for depositing a certain amount of money into his/her account ("Required Gift Deposit"), that user may not withdraw the Required Gift Deposit until that user has staked in DraftStreet™ Contests Entry Fees totaling, at a minimum, the amount of the applicable Required Gift Deposit."

Therefore, we declined to refund the $10.00 transaction. However, the $10.00 is still available in the customer's DraftStreet account and can be used at any time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received the code in my inbox or spam. I would like proof the email was sent or a refund. Also I requested my account be cancelled and still haven't received confirmation of that either.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

After our initial response, we reached out to the customer to discuss the issue.

The customer obtained a premium package from DraftStreet upon registering, but since he did not see the code sent, he also purchased this package directly from FantasyPros.com. We spoke to FantasyPros and they agreed to refund the customer for the second purchase (not made via our promotion).

Both the customer and DraftStreet feel that this matter has been fully resolved. If there are any other questions, please don't hesitate to reach out to DraftStreet directly.

Review: Ill try and make this simple, I opened an account on draftstreet and played games for a approximately a week when I received a email explaining my state had passed a law excluding myself from any of the money games. I had been playing for about a week in the cash game part of the website and was confused so I wrote back to [redacted] at DraftStreet customer support and specifically asked for a full refund and he informed me in an email that the law just went into effect and that he would issue me a refund. From this point I hadnt received my refund as promised and sent three more emails asking for information with no response, I sent another email over this last weekend and received a response from a different customer support agent after two months of no response. This customer support agents name is [redacted], hes the [redacted] and he informed me that the remaining balance in my account was my refund. I had approx 26 dollars in my account left over in my account after they closed my account. I informed [redacted] that I was promised a refund and provided the original email from [redacted] in plain words explaining he was sending me a refund, a refund is different than a withdrawal as I explained to [redacted] and after I had provided the email from [redacted] said there wasnt anything he could do but send out the remaining balance from closed account, I believe this is a failed promise in written form from DraftStreet and as it may not be their policy in some cases to provide refunds a promise is a promise and a service wasnt provided.

-Regards [redacted]Desired Settlement: I believe the company made a promise with a refund and thats what iam owed.

Business

Response:

In April, we received notice that Washington state was no longer going to allow fantasy sports games to be played for cash online. Because of this, we emailed all users from Washington explaining the legislation and told them we would be able to refund any account balance they had. The email can be found here: [redacted]

A check for the entire account balance was sent to this customer within a week of that email, which was received and cashed. I was then contacted months after, regarding refunding previous transaction history. He had a messaged with one of our customer service representatives, and felt he did not get a clear explanation. Please see below for my response to the customer. There are no additional details that we think are necessary to provide, but feel free to reach out with any questions.

[Response]

First-- I apologize on behalf of DraftStreet for not receiving a response to your follow-up email in a more timely fashion. I can however see that a check was issued to you for your account balance within a few days of the initial email correspondence and my guess is that this was deemed completed on our end. Someone definitely should have responded to you sooner and if I personally had seen your message earlier, we could have cleared that up right away.

However, I'm not quite sure why you would be under the impression that you would be refunded for an amount in excess of your account balance. DraftStreet is constantly monitoring the legal scope of our industry and a change in legislation in your state led us to no longer be able to offer cash games in your state. The change came without a warning to us as well and while we would have liked to continue to allow you to participate, we also must abide by the laws in your state. Since all of your previous activity was valid by all accounts, we cannot offer a refund for that. While I know this isn't the response you are looking for, it is something we have reviewed in detail and have concluded is a fair and appropriate response to the change in Washington state laws.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausere]

The response is false from the business I never cashed a check from them, they failed three times to respond to my questions in email form to drafstreets customer service department. I clearly stated in my initial complaint I received and an email which I provided that I was promised a refund, this response back was a dance around the documentation I provided. Once again fulfill your obligation from your customer service representative from the first email I received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,