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DraftKings, Inc.

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Reviews DraftKings, Inc.

DraftKings, Inc. Reviews (374)

Per DraftKings withdrawal policies, we request that the consumer request allows business days for the check to be processed, shipped and delivered to the consumers residencyAs today, 1/20, is the 11th business day, we request that the consumer permit three more business days for the check to be
deliveredAfter the allotted time frame has concluded, we will happily work with the consumer to re-issue a new payment

The consumer has received a refund and confirmation as stated prior

At this time we have issued a stop payment on the check in question and returned the funds to the consumer's accountThe consumer must request another withdrawal request, however, it's highly recommend that they create a *** account and withdraw their funds through that methodIf they select check upon their withdrawal we cannot guarantee that the check will be delivered to their address based on past issues

As a threshold matter, DraftKings’ response to your letter in no way waives its contractual right, pursuant to its terms of use, that the consumer must pursue his claims in a binding, non-class arbitration in Massachusetts. While an arbitral forum would be the appropriate forum to hear the consumer's claims, in fact, these claims are meritless and should not proceed in any forum. His complaint fails to tie DraftKings’ alleged conduct to any harm he supposedly suffered. Nevertheless, and without waiving any of the foregoing, DraftKings provides the following response to your complaint. SCORING REVISIONSDuring each game, DraftKings receives live scoring updates from our stats provider, *** ***After the game has concluded, DraftKings receives a final box score, which will be used to calculate the results of each contestHowever, the leagues and stats provider will occasionally revise box scores after the final box score has been releasedIn the event this occurs, the player scores on DraftKings will not be updated and the settlements will not be revisedNote that this is not the same situation as a case where a correction needs to be made after settlement due to a bug or issue with the data feed or the settlement processIn these cases the settlement process (including payment) may be reversed and redone correctly.PAYOUTSDraftKings will wait until all of the final box scores have been reported for each contest's games to ensure that the final results are accurateOur statistics provider, *** *** will occasionally make revisions to final box scores that correct statistics published live during the gamesIn those cases, payouts will be based on the final box scores, not the box scores published during live gamesIf revisions are made after the final box scores are published, payouts will not be reversed or changedIf there is difficulty obtaining official results or issues with scoring, the contest may be settled the following day or whenever the final box scores are initially published

We will be sure to pass along this case to our Marketing and Advertising teams for further reviewAgain, you a free to withdraw your balance at any time via the My account page

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]MY EMAIL ADDRESS THAT THEY KEEP SPAMMING IS ***@***.COMTHEY COULD EASILY HAVE LOOKED UP MY NAME AND ADDRESS to remove me!!!THEY CONTINUE to spam me every week about playing and I DONT WANT TO EVER HEAR FROM THEM.Remove ***@***.com from the Draftkings.com
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

DraftKings has a Game Integrity and Ethic team that works tirelessly to ensure complete fairness in all of our gameMaintaining the trust of our players is of paramount importance to DraftKingsWe have built sophisticated systems to continuously monitor every entry in every DraftKings gameWhen a
concern is identified, our Game Integrity and Ethics team thoroughly investigates the issue and takes appropriate steps to make sure all of our players are treated fairly

DraftKings is currently working with the consumer and *** to resolve this matterThe consumer inserted the incorrect *** email address upon a withdrawal request, thus leading to the payment to be sent to another verified *** account that resembles the consumersBelow is our interaction with the consumer thus far regarding this matter and we will continue to work with the consumer via our internal channels while we await a reply from ***. Can you update me with any changes to the situation thank you for your help with this I appreciate it it is very stressful to be out dollars *** said they need you guys to contact them so they can switch the money back to you guys and then you can send it to the correct address thanks again *** ***Sent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** Thursday 02:pm*** is working on it***.***151 Thursday 02:pmI talked to *** they did the you need to get in touch with them to see if something can be done how can you know for sure that one of your workers didn't forget to out the behind ***.*** yoh can't know that for sure either Way it probably is my fault but I shouldn't be out because I forgot to put the either there is a way to change the transactionBack to me if you get in touch with *** please do this for me I need the moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** Thursday 01:pm***,This was your errorWe send the funds to the *** address exactly as the user has inputted it, either on our site or on ***As *** mentioned to you, we are working with *** now to see if there is anything we can do.Thank you.***Customer Experience Associate DraftKings Inc.***.***151 Thursday 01:pmSo your saying I'm out dollars because you forgot to put the after the ***.*** This could have been my error but it also could of been yours and no on eseems to care if this isn't staightened out I will not be playing here anymore and I'm an everyday playerSent via the *** *** ** 5, an *** 4G *** ***-------- Original message -------- From: DraftKings Support Date: 10/15/12:PM (GMT-06:00) To: "***.***151" Subject: [DraftKings] Re: Withdraw# Please type your reply above this line #Your request (#***) has been updated.*** * (DraftKings)Oct 15, 1:PMHey ***,We are going to reach out to *** to see if there is anything we can do, but due to the funds being sent and received to a Verified account it may be difficult to retrieve the payment.Best,***DraftKings Inc.***.***151Oct 15, 1:PMI understand it was my name but it's not me there is more than one *** *** and you sent it to someone else that is not my email address or *** account you guys ys made the error I feel and I need to talk to a supervisorSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 1:PMBut that is not mine how do you know you didn't get the account wring either way it's not mine and not me that money went to someone else I need to talk to a supervisor I feel you guys made the error and now I am out dollars how can your company be alright with this I have made multiple withdraws and never typed the wrong email I need that moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 1:PMHey ***,Like I said before, the *** account we sent the funds to is the account you typed in while requesting your withdrawalIf you do not have access to that account, we cannot have *** cancel the payment as it was sent to a Verified *** account with your name attached to it.Best,***DraftKings Inc.***.***151Oct 15, 12:PMAnd your telling me that it couldn't ha e been your error *** won't help me now I'm just suppose to be out dollars and you guys won't make an effort to contact *** and tell them there was an error so they will send me the money Hu 6w1qq daSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 12:PMHey ***,That is the email address you provided us at the time of your withdrawal requestThose funds were then received to that *** account and if you contact *** with the Transaction ID they should be able to help you locate the funds.Best,***DraftKings Inc.***.***151Oct 15, 12:PMThat is not my email address that is my username ***.*** but my email is *** how do you know it wasn't your error but none the less the money is somewhere else not in my account can you try to get my money to my account can I speak to a supervisor if you can't help me any furtherSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 11:AMSo what I'm just out the money that's not my email address so how do I get the money can't you tell *** you made a mistake and sent it to the wrong email if I tell them you made a mistake they won't give me my money backSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 11:AMThat's not even my email addressSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 11:AMHey ***,The payment completed to the *** account you requested the withdrawal to (***)If you provide *** with the following Transaction ID they'll be able to locate the funds.***Best,***DraftKings Inc.***.***151Oct 15, 9:AMOk wil I b able to recover my moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** (DraftKings)Oct 15, 9:AMHi ***,Please stand by for instructions from our Accounting Department, who will contact you on this thread for any next steps to take.Thank you,***Customer Experience AssociateDraftKings Inc.***.***151Oct 15, 8:AMHow there be no safeguards in place for this happening my email is *** that is the same account I have had from the beginning the one I use every time so where is my moneySent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------***.***151Oct 15, 8:AMIt's *** so what do I do now that the money was sent to the wrong placeSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 15, 6:AMHi *** -We paid out your *** *** email addressIf this email address is correct, you may have to manually claim these funds through the email you received from ***If you have any other questions, please let us know!Best,***Customer Experience Team LeaderDraftKings Inc.***.***151Oct 15, 12:AMI'm contacting the Revdex.com no one will tell me where my money is dollars you guys said it went to *** it's not there and they said not pending what is going on someone needs to let me know where my money isSent via the *** *** ** 5, an *** 4G *** ***-------- Original message --------*** * (DraftKings)Oct 14, 11:PMHi ***.***151,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The only way to contact this business is via online 'email' submission. I have attempted contact through the online submission three times prior to filing this complaint. I never received a response
Regards,
*** ***

The consumer provided the requested information last night to our support team and this morning I personally approved the withdrawal requestThe withdrawal request was processed by our Accounting Department on 11/18/09:11am. Below is the exact confirmation email that was sent to *** (which is the consumer's email associated with their account): Hi ***,Your $4,DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $via ***.- Direct Pay $4,via *** to ***Please let us know if you have any questions.Thanks,DraftKings Support

The qualifications to receive the prize were outlined in this contests's "full contest details" which is provided in the attached screenshotConsumers can find this page by going directly to the contest and clicking the "full contest rules & prizes" linkIn the full contest details, the rules
indicate that the customer must live within miles of the city limits to be eligible for the prizeAs the customer did not live miles from the city limits, they were not eligible for the prizeIf there is any further mediation required, the merchant will be more than happy to comply

The merchant responded to the customer, clarified the contest rules explicitly and as a one time exception we credited the customer with the $refund they desiredPlease confirm that this is an amicable resolution for the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

All promotional credits, are issued 24-hours after registrationWe (DK Support) do not credit the users with promotional material as it is the partners responsibility to execute the fulfillment agreement between the consumerThe consumer must contact the company whom offered the
membership for more information

The merchant has been in consistent communication with the consumer regarding this matter as outlined in the attached screenshotThe merchant is working to resolve this matter with the consumer in an amicable fashion

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As previously outlined, I assure the Revdex.com and under oath, will swear that I never violated Draftkings terms of useDraftkings Inc's has no evidence whatsoever to support their fraud accusations against meDraftkings can continue to "say and deem" me to have violated terms of use, yet has not offered or sent any proof that I operated outside their terms of useDraftkings Inc has proven to be the only party here to be financially gaining from their daily fraudulent operationsThe federal investigations, lawsuits, statewide bans etc, etc have proven Draftkings Inc has committed numerous violations, which have affected many consumers.Furthermore, I again urge the Revdex.com to thoroughly investigate this matter, as many thousands of Draftkings Inc customers could end up in this same situationThe only people that have/are acting outside the laws for financial gain is Draftkings IncThe UIGEA Gambling Act of wasnt adopted so companies like Draftkings Inc could operate under for their own fraudulent financial gainBy allowing Draftkings Inc to find innocent customers of ficticious fraudulent acts, is enabling Draftkings Inc to be the judge, jury and executioner to steal unsuspecting consumers hard earned moneyI have not only proven that Draftkings Inc has unjustly closed my account and has stolen my rightful winnings owed to me, but that Draftkings Inc could do the same thing to any of its users in order for their financial gainDraftkings Inc has proven, they can/will use the huge "gray area" terminology in their terms of use to play spin doctors in order to withhold customers winningsI know atleast 50-customers of Draftkings Inc, who are willing to testify of the inconsistent operating patterns that Draftkings Inc demonstrates dailyDraftkings Inc has accused Miss *** *** of fraud herself, but more importantly, aiding for financial my gainDraftkings Inchas also referred to Miss *** as being a "Dummy" because the lineups,she enteredDaily fantasy is only legal because certain states deem it to be a game of skill and not of chanceDraftkings Inc may have the right to call Miss *** a "Dummy", by doing so proves they don't their customers skill levels. I have attached an electronic signed stated from Miss *** *** for the Revdex.com to readMiss *** will swear under oath that she never violated Draftkings Incor fraudulently colluded with me, as Draftkings Inc deemed her to be guilty ofMiss *** is equally offended and irate at the treatment she has received from Draftkings IncMiss *** has since closed her Draftkings Inc account and does not want any interaction with Draftkings.
Regards,
*** ***
Attached is a electronic signed statement from my friend and Draftkings referral *** ***. Attached is a electronic signed statement from my friend and Draftkings referral *** ***

The consumer participated in our *** $1.5M Play-Action [$Million Guaranteed] contest over the weekendThe consumer placed in 8522nd place and received $in prize winnings to their account on 10/13/01:03amThere was no "glitch" in the contest as the user in question was
in a given place in the contest at the conclusion of Sunday night and after the Monday Night Football game, they finished in 8522nd placeThis is standard in our contests and we will not be offering the consumer any additional compensation as the consumer received the proper prize amount for their corresponding contest placement

The customer simply had the wrong contest in questionWe offer many contests which users can enter for free and this user attempted to enter a contest which requires the customer to pay an Entry Fee to participate in the contest

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[You are certainly not doing a very good job I have had contest within the last week where players are clearly are working together but nothing is done about the situation. ]
Regards,
*** ***

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