Dr-Photo

Initial Business Response / [redacted] (1000, 15, 2015/12/17) */ Attempt to call consumer made on 12/Emailed attempt made on 12/17, Mr [redacted] quickly responded and the digital image was sent to Mr [redacted] to resolve the issue on 12/17/ Initial Consumer Rebuttal / [redacted] (2000, 18, 2015/12/21) */ Business reached out to me on 12/17/and provided the missing digital imagesThis case is now resolvedThank you!

Final Consumer Response / [redacted] (2000, 5, 2015/10/28) */ The complaint has been resolvedI now have in my possession what I paid for I would like to state that the level of customer service is extremely poor as I have emailed them with no response from them what so ever This is not the first time I have had issues with the poor customer service from this company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 10, 2015/11/24) */ Company responded and provided corrected codes after threat of filing complaint with credit card company

Final Consumer Response /* (2000, 6, 2015/11/05) */
Received a phone call tonight (11/4) stating that pictures were now onlinePictures have been downloaded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Final Consumer Response /* (2000, 5, 2015/10/28) */
The complaint has been resolvedI now have in my possession what I paid for I would like to state that the level of customer service is extremely poor as I have emailed them with no response from them what so ever This is not the first time I
have had issues with the poor customer service from this company

Initial Business Response /* (1000, 15, 2015/12/17) */
Attempt to call consumer made on 12/Emailed attempt made on 12/17, Mr*** quickly responded and the digital image was sent to Mr*** to resolve the issue on 12/17/
Initial Consumer Rebuttal /* (2000, 18, 2015/12/21) */
Business
reached out to me on 12/17/and provided the missing digital images This case is now resolvedThank you!

Customer was contacted over the phone on 1/4/DR Photo mailed the customer a refund check and what she orderedThe customer was satisfied with the solution to the problem

The customer was contacted 1/4/2016, she was sent two digital filesOne for her son and one for her daughter, she was also sent a refund check in the amount of $to cover what she spentAll parties were satisfied with the solution

Final Consumer Response /* (2000, 10, 2015/11/24) */
Company responded and provided corrected codes after threat of filing complaint with credit card company

The customer was contacted on 1/4/with a resolution to the problemThe customer was satisfied with the agreement and will receive her product of what she ordered and a full refund of her money by Friday 1/8/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

The customer was contacted 1/4/2016, she was sent two digital filesOne for her son and one for her daughter, she was also sent a refund check in the amount of $to cover what she spentAll parties were satisfied with the solution

Final Consumer Response /* (2000, 10, 2015/11/24) */
Company responded and provided corrected codes after threat of filing complaint with credit card company

The customer was contacted on 1/4/with a resolution to the problemThe customer was satisfied with the agreement and will receive her product of what she ordered and a full refund of her money by Friday 1/8/

Customer was contacted over the phone on 1/4/2016. DR Photo mailed the customer a refund check and what she ordered. The customer was satisfied with the solution to the problem.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 5, 2015/10/28) */
The complaint has been resolved. I now have in my possession what I paid for. I would like to state that the level of customer service is extremely poor as I have emailed them with no response from them what so ever. This is not the first time I...

have had issues with the poor customer service from this company.