Dr. Neal S. Jessup, Optometrist

My complaint was assigned ID
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I appreciate your work on my complaintI also filed a complaint against *** Fitness in UtahThey have responded and said they will zero out my balance and eliminate all records.
I do not think you will get a response from BBalance - but I have gotten what I neededThey will not call me anymore or harass me about money that I did not owe.
My biggest complaint with the owner at Bwas his lack of response and help to meI was very disappointedI am thankful for Revdex.com and the way you promptly repliedThank you!*** ***

My Response:
Mrs. [redacted] has been a client of 4Balance/Sonz Exercise where I have been employed and am now the owner since 2007.  She has trained with me and my staff for years.  We valued her as a client and representative of 4Balance Fitness.  I hate the...

relationship has gotten to this level.  All contracts with 4Balance Fitness are with 4Balance Fitness and [redacted], LLC not the individual trainers on staff.  Our contracts clearly state, as all contracts in the state of South Carolina, they can be terminated with a certified letter in the first 3 days of entering the contract even if employees leave the facility.  
My customer service representative contacted Mrs. [redacted] when she expressed concern about her training.  We assured her that she would receive the same quality training she had since 2007, and if she didn't want to continue personal training, she could have a gym credit towards the group classes she had attended for 8 years.  When myself and my manager where out of the gym[redacted] approached an employee to obtain retail product on her gym credit when at no time was she approved to take retail items for her credit.  Gym services and retail items fall into a different tax bracket and are not interchangeable for refunds/exchanges/etc.  This is simply a case of choosing to take advantage of an employee's lack of knowledge of the situation.  I messaged Mrs. [redacted] and asked her to return the product to the gym because it was not covered in her gym credit agreement.  This is viewed as theft at 4Balance Fitness.  I chose not to press charges and and instead eliminate her gym credit and ban her facility. 
I feel we tried to accommodate Mrs. [redacted] and provide her the service she paid for beyond what is offered to other members.  She chose not to take advantage of the services for which she paid and instead perpetrated a criminal act against the facility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I went to the gym at the same time every day.  Generally, the owner was there when I arrived
and he was usually still there when I finished my workout.  The day of the incident he was there and I expected
him to still be there when I was done working out.  This time he was not.  I wasn’t going to wait for him to return so I
asked the employee to help me.  If I was
trying to take advantage I would have waited two more days when I knew he would
be out of the country, asked someone completely unaware of the situation to
help me, and purchased a lot more than $188 in products.  I didn’t do that.   Furthermore, if I was not supposed to use
gym credit for purchases, he should have informed his staff.  There should have been a note in my account or
an email sent out that said, “Ms. [redacted] is not allowed to purchase products
on gym credit.”  There was no such
notation.  I genuinely believed I could
purchase products with my gym credit based on his e-mail.  If he believed I committed theft against
4Balance he should have pressed charges and taken me to court.  Instead he took it upon himself to exact his
own justice.  It was wrong for him to
grossly overcharge me and take $670 out of my account to pay for $188 worth of
products.
My original credit total was $810.  It was entered incorrectly as $670 in my
account and the owner acknowledged this in an email.  The total of products I purchased was $188
and charging 6% sales tax would have brought the total to 199.28 but let’s call
it an even $200.  The total I believe I’m
owed in either a refund or products (of my choosing) is $610.  Unless 4Balance is willing to agree to that, I believe the court process will be our last resort.  I have filed a report with the South Carolina
Department of Consumer Affairs and hopefully they can help with a resolution.  If not, I believe the only thing left will be
for us to go to court, present our cases and let a judge decide.
Regards,
[redacted]