Dr Kim Ross

To Whom It May Concern: First and foremost we would like to extend our apologies for the inconvenience that [redacted] experienced when visiting our Seguin, TX clinicWe have rectified the issues provided in your letter by updating our webpage and other sites that provide information regarding our practice, and by also posting our hours of operationOur phone system is programmed to ring at our San Antonio, TX office when the Seguin, TX office is closed, therefore I am not sure of our system failure on this dayOur phone system is derived of promptsBy choosing an appropriate prompt you have the option to speak with a receptionist or leave a message for a nurse if it is an issue that can be addressed at a later timeWe at [redacted] Dermatology take pride in our customer service and have made changes to rectify these issues, so that no other patient has the same experienceWe would be more than happy to reschedule [redacted] , if she chooses to return to see [redacted] ***Please do not hesitate to contact me, should you have any questionsSincerely, [redacted] **

To Whom It May Concern: First and foremost we would like to extend our apologies for the inconvenience that [redacted] experienced when visiting our Seguin, TX clinic. We have rectified the issues provided in your letter by updating our webpage and other sites that provide information regarding our...

practice, and by also posting our hours of operation. Our phone system is programmed to ring at our San Antonio, TX office when the Seguin, TX office is closed, therefore I am not sure of our system failure on this day. Our phone system is derived of prompts. By choosing an appropriate prompt you have the option to speak with a receptionist or  leave a message for a nurse if it is an issue that can be addressed at a later time. We at [redacted] Dermatology take pride in our customer service and have made changes to rectify these issues, so that no other patient has the same experience. We would be more than happy to reschedule [redacted], if she chooses to return to see [redacted]. Please do not hesitate to contact me, should you have any questions. Sincerely, [redacted]
[redacted]
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