Dr. Gina OConnell Higgins

[redacted] did fill out a cancellation form for both her and her son on 11/*/However, we require days’ notice so we have time to take member out of our billing systemThis information is clearly started in the contract that was filled out and signed by [redacted] and her son when they joined the gymThere was a glitch in our billing system for Dec and [redacted] was not charged the prorated amount for her last monthThe price for Dec should have been $instead of her $89.99.We apologizes for the inconvenience and would like to refund her for the $in totalThis is equal to the prorated rate that should have been charged to her and her sonWe have amended our process to include a double check system to insure that other customers are not similarly inconvenienced *Signed contracts can provided upon request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** did fill out a cancellation form for both her and her son on 11/*/However, we require days’ notice so we have time to take member out of our billing systemThis information is clearly started in the contract that was filled out and signed by *** and her son when they
joined the gymThere was a glitch in our billing system for Dec and *** was not charged the prorated amount for her last monthThe price for Dec should have been $instead of her $89.99.We apologizes for the inconvenience and would like to refund her for the $in totalThis is equal to the prorated rate that should have been charged to her and her sonWe have amended our process to include a double check system to insure that other customers are not similarly inconvenienced*Signed contracts can provided upon request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted] did fill out a cancellation form for both her and her son on 11/*/However, we require days’ notice so we have time to take member out of our billing systemThis information is clearly started in the contract that was filled out and signed by [redacted] and her son when they
joined the gymThere was a glitch in our billing system for Dec and [redacted] was not charged the prorated amount for her last monthThe price for Dec should have been $instead of her $89.99.We apologizes for the inconvenience and would like to refund her for the $in totalThis is equal to the prorated rate that should have been charged to her and her sonWe have amended our process to include a double check system to insure that other customers are not similarly inconvenienced *Signed contracts can provided upon request.?