Dr. Fahrenheit

They set me up for a annual contract which they say my filter only needs to be replaced once a year and it included cleaning the outside unit. No. Not true. Their guy came out to tell me I needed a media unit installed in my 5 year old unit because "it should have been installed on the new unit" but was not. "It will save me a bunch on my electric bill." It was $850. It saved nothing. I called again this time to see if they could come out to see why on hot days my thermostat was 8-10 higher than my set temp. They charged me for a visit at $69 but never even checked my outside condenser. Never hooked up their gages to the unit or check anything. Told me "it's because it's so hot, AC units everywhere do that when it's so hot". I called Elite HVAC for a second opinion. Elite hooked up their gages and showed me my unit was running at 500 degrees, and it was because it was FILTHY. I saw it! Dr F never cleaned it under my service plan! This is 3 weeks after Dr. F and his wife came out and did nothing.
Elite cleaned the unit and checked my vent temps. It was 3 degrees cooler in less than an hour. My thermostat is set at 72, and guess what? It has stayed at 72 since Elite came out. Elite told me my unit was going to seize if it kept running with it being so dirty and asked me why Dr. F never cleaned it. He basically said that HVAC companies do that to an unknowing clients in hopes their units seize, so that they can replace the entire units for profit. For neglect, I would have had an $8,000-10,000 bill to replace the unit (that is five years old) if I didn't call someone else to just CLEAN it. Elite also showed me how to clean it every few months so it wouldn't get so bad. I had a unit that was 32 years old, under a service contract with a company since I bought my house, and they always cleaned it for me. I never watched what they were doing when they came, so I trusted Dr. F to do the right thing as well. Also, I kept calling about a split unit to be installed in my solarium which I love to use as an office. Got a total runaround from Dr F. Wife kept telling me to call some guy they contract with. He never responded to me after my first couple of calls and pictures of what I wanted. My son finally just purchased me one for Mother's day.
I asked over and over why I needed the $850 media unit, and they could never tell me what was installed saying they fired that guy for bad work. Do not trust Dr. Fahrenheit. Go to Elite. Elite is cheaper AND thorough and honest. He told me I should replace the filter at least 2-4 times a year if I have pets and want the unit running well and to keep down the dust. They told me they have taken over many of their accounts due to negligence. I thought these people were my friends. Nope!

failed to place condensation under coil when installing new unit. Water collected in attic until ceiling collapsed. flooring and subfloor had to be replaced. new unit began freezing up, had to pay another HVAC co to install more vents to meet the air requirements. the worst service vendor experience I've ever had