Message: 11/04/Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, AHeating & Air was dispatched a [redacted] Work Order for a service call for an AC Unit not cooling; Customer: [redacted] ***, located at: [redacted] ***Her service fee through [redacted] is $when an HVAC company is dispatched to her homeOur technician collected the $Upon arrival our Senior Technician (***) diagnosed the HVAC unit and found that the dual capacitor required replacingThe technician replaced the capacitor under the customers home warranty program to make the system functionHe also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filterSystem maintenance and cleaning is not a covered item by the customers home warranty programWe reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ( [redacted] ***)We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning)We tried to reach out to [redacted] multiple times, via telephone, without successWe give all customers the right to refuse the non-covered costs at any time and may even negotiate those costsBest Regards, [redacted] Administrator AHeating & Air
Message: 11/04/2015 Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, 2015 A1 Heating & Air was dispatched a [redacted]Work Order for a service call for an AC Unit not cooling; Customer:...
[redacted], located at: [redacted]. Her service fee through [redacted] is $65.00 when an HVAC company is dispatched to her home. Our technician collected the $65.00. Upon arrival our Senior Technician ([redacted]) diagnosed the HVAC unit and found that the dual capacitor required replacing. The technician replaced the capacitor under the customers home warranty program to make the system function. He also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filter. System maintenance and cleaning is not a covered item by the customers home warranty program. We reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ([redacted]). We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning). We tried to reach out to [redacted] multiple times, via telephone, without success. We give all customers the right to refuse the non-covered costs at any time and may even negotiate those costs. Best Regards, [redacted] Administrator A1 Heating & Air
Message: 11/04/Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, AHeating & Air was dispatched a [redacted] Work Order for a service call for an AC Unit not cooling; Customer: [redacted] ***, located at: [redacted] ***Her service fee through [redacted] is $when an HVAC company is dispatched to her homeOur technician collected the $Upon arrival our Senior Technician (***) diagnosed the HVAC unit and found that the dual capacitor required replacingThe technician replaced the capacitor under the customers home warranty program to make the system functionHe also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filterSystem maintenance and cleaning is not a covered item by the customers home warranty programWe reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ( [redacted] ***)We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning)We tried to reach out to [redacted] multiple times, via telephone, without successWe give all customers the right to refuse the non-covered costs at any time and may even negotiate those costsBest Regards, [redacted] Administrator AHeating & Air
Message: 11/04/2015 Revdex.com (Revdex.com) [redacted] Re: ID [redacted] To whom it may concern: On September 02, 2015 A1 Heating & Air was dispatched a [redacted]Work Order for a service call for an AC Unit not cooling; Customer:...
[redacted], located at: [redacted]. Her service fee through [redacted] is $65.00 when an HVAC company is dispatched to her home. Our technician collected the $65.00. Upon arrival our Senior Technician ([redacted]) diagnosed the HVAC unit and found that the dual capacitor required replacing. The technician replaced the capacitor under the customers home warranty program to make the system function. He also noticed the system was dirty and recommended our HVAC system rejuvenation cleaning to clean the entire system including; the evaporator coil, blower motor, condensing coil, and clean or replace the air filter. System maintenance and cleaning is not a covered item by the customers home warranty program. We reported to [redacted] our cost to perform the rejuvenation cleaning and [redacted] reported our findings back to the customer ([redacted]). We never heard back from the customer in regards to the non-covered costs (rejuvenation cleaning). We tried to reach out to [redacted] multiple times, via telephone, without success. We give all customers the right to refuse the non-covered costs at any time and may even negotiate those costs. Best Regards, [redacted] Administrator A1 Heating & Air