January 27, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case # [redacted] , Evelyn [redacted] (the “borrower”), [redacted] ; Chino, CA 91710; Banc of California Loan No [redacted] We acknowledge receipt of your e-mail to us dated January 18, which included the borrower’s complaint Enclosed is a copy of the letter with attachments we are sending the borrowerWhen the loan closed, property taxes were anticipated to be $3,per installmentThe actual amount due was $2,per installmentThis caused the monthly payment to decrease and an overage of $2,to be sent to the borrower The following year, taxes increased to $3,per installmentThis caused a shortage in the next analysis of $2,and a significant increase in the monthly payment The borrower has already been offered several options to spread the shortage over an extended period of time as a means of assistanceIn addition, a Loss Mitigation package has been sent to the borrower for review and possible assistance We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department
Complaint: [redacted] I am rejecting this response because: I feel the company should be held accountable for miscalculating my Escrow account. If this is the way they conduct business I should have to right kot to have an escrow account and handel my taxes and insurance myself. they knew buying a developer owned property that the tax rolls wouldn't reflect the purchase price of the home til the next fiscal year. Therefore the way the Escrow account was set up should have stood that way so that the monies needed to pay taxes and home insurance would be fully covered. Now if I have to be held accountable to pay my mortgage shouldn't they be held accountable for making this mistake? Sincerely, Evelyn [redacted]
This company has horrible customer serviceThey handle everything through snail mail and this caused me to have a day late on my creditI sent in my payment and they deemed it illegible and it is notThe amount of the check is completely readableUntil recently you couldnt do any payments online to avoid this situationOf course I had no idea until days into the next month that they deemed my check illegible, therefore causing a day late on my credit reportI received their letter days laterThey absolutely do not care about you and your credit and take no responsibility for any of this and feel they are rightI am sorry I ever refinanced and crossed my paths with Dovenmuhle MortgageTimes are hard enough out here without having to fight to get them to do the right thingSo thanks Dovenmuhl Mortgage for my first day late with youI intend on telling everyone about your horrible customer service
Dovenmuehle Mortgage is absolutely the worst mortgage company I have ever worked with in my life I requested a simple statement to be faxed to my new lender for the sale of my home and the purchase of a new home I was told it would be no problem, after stressing the urgency to get this info My new lender did not get the fax, so I called back to see if they could send it immediatelyThey said it would be days because it had to go through their "clerical Dept." When I escalated to get an exception, the supervisor Brandy was extremely rude and offered no solutions, just "I can't sir." I asked for her boss, of course it went to voicemail and have yet to get a call back Terrible, aweful, shameful They can't email me the statement, even though there is an electronic statement optionGo figure This company bought my loan from my lender of choice Consumers should be given an option as to whom they do business Then I look at Revdex.com and they have an A+ rating, with 97% of customer reviews NEGATIVE Explain that! Revdex.com I expect better from you, and I expect better if a company that is making thousands of dollars a year in interest off of me GET IT RIGHT!
This is a worst mortgage company and I don’t understand why the State of Maryland, which owns our home loan, has suddenly decided to switch from M&T Bank to themFor weeks, I have been trying to register my new loan information on their website so that I can continue making my payment online, like I used to do with M&T BankFor weeks, I couldn’t and I was told by different employees that the reason is that I have to wait until November 1st to do such registrationThat sounds strange since a new loan number was already issued to meSo I waited and went back again last week (Friday, November 6th 2015) to be confronted with the same troublesI was finally able to speak to a supervisor today (November 9th 2015)After putting me on hold for long while consulting with other people, she finally came back on the phone and to my astonishment, bluntly stated that THEY do not have online feature and that I have an option to either, send in my payment by mail or do it over the phone with an $charge or by western union for $of charge I objected to that and told her that her company is from for not allowing payment onlineI also told her the charges, $or $9.50, is a total rip off and she should be ashamed of that tooI can’t understand why everybody is offering an online payment service and this company is just frozen in method of payment, if the reason is not to collect those charges and also, possibly the late fees from homeownersFor me, these people don’t know what they doing as I spoke with different employees who told me to wait until the beginning of the month to be told by the manager, after running around and consulting with others, that the feature is not available on their company site .what a joke!!!
Good afternoon, Upon receipt of the borrower's complaint, we began reviewing the borrower's payment application to identify any possible issues that can be rectifiedWhile we are nearing the completion of our research, in order to respond with complete resolution, we require additional time Thank you, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate Dovenmuehle's efforts to review these ongoing issues, there are less than payments for them to reviewThese two key issues could be resolved in less than days, especially since they have been made aware of them for the past three years
I have made two requests for a payoff statement for my mortgage The first request by phone on 11/21/2106, was told by customer service that the payoff statement would be mailed within hrs It is now 12/5/and have not received the payoff statement Second request made on 12/1/2106, requesting payoff statement be faxed Again told it would be faxed within 48hrs, it is now 12/5/and have not received the fax
January 27, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case # [redacted] , Evelyn [redacted] (the “borrower”), [redacted] ; Chino, CA 91710; Banc of California Loan No [redacted] We acknowledge receipt of your e-mail to us dated January 18, which included the borrower’s complaint Enclosed is a copy of the letter with attachments we are sending the borrowerWhen the loan closed, property taxes were anticipated to be $3,per installmentThe actual amount due was $2,per installmentThis caused the monthly payment to decrease and an overage of $2,to be sent to the borrower The following year, taxes increased to $3,per installmentThis caused a shortage in the next analysis of $2,and a significant increase in the monthly payment The borrower has already been offered several options to spread the shortage over an extended period of time as a means of assistanceIn addition, a Loss Mitigation package has been sent to the borrower for review and possible assistance We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department
Complaint: [redacted] I am rejecting this response because: I feel the company should be held accountable for miscalculating my Escrow account. If this is the way they conduct business I should have to right kot to have an escrow account and handel my taxes and insurance myself. they knew buying a developer owned property that the tax rolls wouldn't reflect the purchase price of the home til the next fiscal year. Therefore the way the Escrow account was set up should have stood that way so that the monies needed to pay taxes and home insurance would be fully covered. Now if I have to be held accountable to pay my mortgage shouldn't they be held accountable for making this mistake? Sincerely, Evelyn [redacted]
This company has horrible customer serviceThey handle everything through snail mail and this caused me to have a day late on my creditI sent in my payment and they deemed it illegible and it is notThe amount of the check is completely readableUntil recently you couldnt do any payments online to avoid this situationOf course I had no idea until days into the next month that they deemed my check illegible, therefore causing a day late on my credit reportI received their letter days laterThey absolutely do not care about you and your credit and take no responsibility for any of this and feel they are rightI am sorry I ever refinanced and crossed my paths with Dovenmuhle MortgageTimes are hard enough out here without having to fight to get them to do the right thingSo thanks Dovenmuhl Mortgage for my first day late with youI intend on telling everyone about your horrible customer service
Dovenmuehle Mortgage is absolutely the worst mortgage company I have ever worked with in my life I requested a simple statement to be faxed to my new lender for the sale of my home and the purchase of a new home I was told it would be no problem, after stressing the urgency to get this info My new lender did not get the fax, so I called back to see if they could send it immediatelyThey said it would be days because it had to go through their "clerical Dept." When I escalated to get an exception, the supervisor Brandy was extremely rude and offered no solutions, just "I can't sir." I asked for her boss, of course it went to voicemail and have yet to get a call back Terrible, aweful, shameful They can't email me the statement, even though there is an electronic statement optionGo figure This company bought my loan from my lender of choice Consumers should be given an option as to whom they do business Then I look at Revdex.com and they have an A+ rating, with 97% of customer reviews NEGATIVE Explain that! Revdex.com I expect better from you, and I expect better if a company that is making thousands of dollars a year in interest off of me GET IT RIGHT!
This is a worst mortgage company and I don’t understand why the State of Maryland, which owns our home loan, has suddenly decided to switch from M&T Bank to themFor weeks, I have been trying to register my new loan information on their website so that I can continue making my payment online, like I used to do with M&T BankFor weeks, I couldn’t and I was told by different employees that the reason is that I have to wait until November 1st to do such registrationThat sounds strange since a new loan number was already issued to meSo I waited and went back again last week (Friday, November 6th 2015) to be confronted with the same troublesI was finally able to speak to a supervisor today (November 9th 2015)After putting me on hold for long while consulting with other people, she finally came back on the phone and to my astonishment, bluntly stated that THEY do not have online feature and that I have an option to either, send in my payment by mail or do it over the phone with an $charge or by western union for $of charge I objected to that and told her that her company is from for not allowing payment onlineI also told her the charges, $or $9.50, is a total rip off and she should be ashamed of that tooI can’t understand why everybody is offering an online payment service and this company is just frozen in method of payment, if the reason is not to collect those charges and also, possibly the late fees from homeownersFor me, these people don’t know what they doing as I spoke with different employees who told me to wait until the beginning of the month to be told by the manager, after running around and consulting with others, that the feature is not available on their company site .what a joke!!!
Good afternoon, Upon receipt of the borrower's complaint, we began reviewing the borrower's payment application to identify any possible issues that can be rectifiedWhile we are nearing the completion of our research, in order to respond with complete resolution, we require additional time Thank you, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate Dovenmuehle's efforts to review these ongoing issues, there are less than payments for them to reviewThese two key issues could be resolved in less than days, especially since they have been made aware of them for the past three years
I have made two requests for a payoff statement for my mortgage The first request by phone on 11/21/2106, was told by customer service that the payoff statement would be mailed within hrs It is now 12/5/and have not received the payoff statement Second request made on 12/1/2106, requesting payoff statement be faxed Again told it would be faxed within 48hrs, it is now 12/5/and have not received the fax