Double H Auto Repair

Our company was sent out to Mr [redacted] home on 06/10/by [redacted] The technician on site found that the fan motor capacitor was bad and replaced the 7.5mfd capacitor and added Freon to the system A week or so later the homeowner called back and stated they were having issues with their system and would like us to come back out and see what is going on We scheduled appointment number one and informed them that we will be calling an hour ahead of time to confirm their availability, when our technician called they did not receive an answerOur office manager then attempted to contact the homeowner and also did not receive an answermessages were left on their voice mail but they did not call back until days later at which point they were upset saying nobody showed upwe explained to them that we had attempted to call but without an answer confirming the appointment we did not dispatch a technician because their home is over an hour away They were very angry and were unwilling to understand our reasoning, however, they scheduled appointment number On the day of appointment number the homeowner again did not answer or return any messages but again called the office the next day and was angry that nobody came outwe again explained that without a confirmation of their availability we cannot send a technician out to look at their system It is very important to note that our company did not charge Mr [redacted] any money and therefore we will not be returning them any money Furthermore, since Mr [redacted] did not pay our company any money for the service we request this complaint be removed as it is frivolous

Our company was sent out to Mr [redacted] home on 06/10/2015 by [redacted].  The technician on site found that the fan motor capacitor was bad and replaced the 7.5mfd capacitor and added Freon to the system.  A week or so later the homeowner called back and stated they were having...

issues with their system and would like us to come back out and see what is going on.  We scheduled appointment number one and informed them that we will be calling an hour ahead of time to confirm their availability, when our technician called they did not receive an answer. Our office manager then attempted to contact the homeowner and also did not receive an answer. messages were left on their voice mail but they did not call back until 2 days later at which point they were upset saying nobody showed up. we explained to them that we had attempted to call but without an answer confirming the appointment we did not dispatch a technician because their home is over an hour away.  They were very angry and were unwilling to understand our reasoning, however, they scheduled appointment number 3. On the day of appointment number 3 the homeowner again did not answer or return any messages but again called the office the next day and was angry that nobody came out. we again explained that without a confirmation of their availability we cannot send a technician out to look at their system .  It is very important to note that our company did not charge Mr. [redacted] any money and therefore we will not be returning them any money.  Furthermore,  since Mr. [redacted] did not pay our company any money for the service we request this complaint be removed as it is frivolous.