Door's Etc Reviews (1)
View Photos
Door's Etc Rating
Description: Windows - Installation & Service
Address: 1227 Morena Blvd, San Diego, California, United States, 92110
Phone: |
Show more...
|
Web: |
www.doorsetc.net
|
Add contact information for Door's Etc
Add new contacts
ADVERTISEMENT
Review: I live in the neighborhood so I thought I would support a local business by buying my two home exterior doors and hardware at Doors Inc of Morena BLVD. The customer services was a joke once the doors and hardware were delivered, one of the handles was broken. When I tried to return the handle for an exchange or refund, they told me simply NO. They then added insult to the situation by trying to blame my contractor for the handle that was delivered broken. Not true. It came broken and bent in the box.
Bottom line Doors Etc sells inferior products, over charges for them, and then refuses to back them up with a refund or exchange.Desired Settlement: Refund and apology
Business
Response:
[redacted],
We are responding to a customer complaint. [redacted] purchased hardware from Doors Etc on4/24/14. On Friday 5/9/14 his contractor came into the store and said that he couldn’t get the hardware to work. He had completely disassembled it. We had to help him reassemble the lock. He left. Later on [redacted] called using inappropriate language with the salesman. The salesman ([redacted]) told him at that point that he was not authorized to provide a refund but he could speak with the owner [redacted](me) on Monday.
On Monday, 5/11/14 I called [redacted] and left a message that we would handle the problem and provide a refund. [redacted] never called back. I am still willing to provide a refund of $ 122.45.
Thank you,
Doors Etc
619.275.6151 X**
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I was never called by the store and offered a frefund. My number is [redacted]. They can call and offer the refund , I will accept.
Regards,