DoorDash

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is absolutely not what happened in my caseIt was a complete bate and switch situationIt would be interesting to know the number of people that have been able to cancel an order once they were provided the delivery time My impression, this is a canned answer that isn't based in fact at all.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

The Customer has been contacted and the issue resolved

We've reached out to the customer independently and consider this complaint closed

Complaint: [redacted] I am rejecting this response because: I have yet to receive the payment of $ Until that amount is reflected in my account, the resolution is not acceptable Sincerely, [redacted]

The credits have been re-issued to the Customer's account

The Customer has been contacted and the issue is being resolvedDoorDash deliveries do not count towards loyalty programs nor can these rewards be used onDoorDash orders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Payment for bonus was initiated on Dec 26th and will be included in this weeks pay (Dec 25-Dec 31st) and should deposit in their account next week (around January 3rd)

Order was fully refundedWe reached out to customer and provided a refund receipt for her records

Initial Business Response / [redacted] (1000, 16, 2016/01/23) */ The requested action was taken in September

The Customer has been contacted in regards to this orderShe has received more compensation than the total cost of the missing items, and has already used the credits given on another orderNo further compensation will be granted

Complaint: [redacted] I am rejecting this response because: I will not be using this service anymore due to intentional misleading advertising and promotions Sincerely, [redacted] ***

Reached out to Cx and provided refund receipt for their records

As discussed in a phone call and an email with the Customer on 4/28/17, refunds take 2-business days to fully processThis time range varies depending on the financial institution to which the funds are transferredThis information has again been confirmed with the Customer by email

Customer has been compensated with DoorDash credits and, considering we appreciate their business, we have gone ahead and refunded their order from [redacted] on Feb14th as a courtesyWe sincerely apologize for the inconvenience

The customer was provided with DoorDash credits to cover the full cost of their order As requested, we've instead refunded the cost of the order back to the customer's credit card and removed the credits from their DoorDash account

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I still have not been refunded for the extra charge Sincerely, [redacted] ***