[redacted] Please See Attached Documents [redacted] September 14, Revdex.com P Box DuPont, WA 98327Re: Complaint [redacted] DearRevdex.com,In response to your letter and copy of clients letter dated August 31, I have decided to send a check out of our own agency bank account for $to the complaint party.In looking over the file and researching everything, my mistake was in not getting 'in writing' a refusal for cancellation insuranceIt is a case of he said, she said and I have nothing to back me upThis is the first time I have had a complaint from you or the WA State Insurance CommissionerI have been a travel agent since and an owner since at this agencyI will provide to you the copies of the bookings that we have in our office regarding their cruise, with insurance, and the next one without insurance....same booking # for both.The cruiseline's special agent helpdesk responded to my call and offered the clients to travel within months time anywhere they cruise in the same cabin category, but the clients refused the offer due to illnessThis is all they could do for me and clientsTheir penalty dates are on the first page of their invoices which I'm sending you a copy of.I feel very badly, obviously, and hope this mailing will suffice.Sincerely,Donna K [redacted] , CTC-Owner/Manager
[redacted] Please See Attached Documents [redacted] September 14, Revdex.com P Box DuPont, WA 98327Re: Complaint [redacted] DearRevdex.com,In response to your letter and copy of clients letter dated August 31, I have decided to send a check out of our own agency bank account for $to the complaint party.In looking over the file and researching everything, my mistake was in not getting 'in writing' a refusal for cancellation insuranceIt is a case of he said, she said and I have nothing to back me upThis is the first time I have had a complaint from you or the WA State Insurance CommissionerI have been a travel agent since and an owner since at this agencyI will provide to you the copies of the bookings that we have in our office regarding their cruise, with insurance, and the next one without insurance....same booking # for both.The cruiseline's special agent helpdesk responded to my call and offered the clients to travel within months time anywhere they cruise in the same cabin category, but the clients refused the offer due to illnessThis is all they could do for me and clientsTheir penalty dates are on the first page of their invoices which I'm sending you a copy of.I feel very badly, obviously, and hope this mailing will suffice.Sincerely,Donna K [redacted] , CTC-Owner/Manager