Donato's Pizza

Work left to be completed before punch list items are addressed are as follows: (WE SPOKE ABOUT THIS LAST WEEK) updated 3/8/
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Paint Front Porch Columns, after screw holes plugged and grout installed, need to be sanded and prep work done prior to paintingagreed
Front porch sanded and painted. The porch has been painted and we agree to touch it up as necessary
Front gutters installedagreed
Work under front door finishedagreed
Granite slab replaced on second tier. [redacted], the granite slab is at [redacted] in [redacted]. If you pay them for it, I will pick it up. if the landscaping is installed
we will NOT be responsible for repairing the landscaping. This has been an outstanding issue that was agreed upon by [redacted] and the granite guy the day he came out to your home without any involvement by Compass. We will try to accommodate and get this taken care of if you agree to the other parameters.
Water supply box in front yard ( Concrete Truck ran over ) agreed
Finish the Kitchen Island and Table ( Currently not level) there is no issue with the island that I am aware of. We were asked to put a piece of molding on the island which we did under the top. I am not sure what is remaining with the table, except to finish
Popups from gutters installed we will provide black pipe that will extend the gutters. These will not be buried
Pocket doors still will not lock. We have adjusted the pocket doors twice and they locked and [redacted] agreed. Pocket doors move and we discussed this when they were selected as an option that they are not as secure as a typical door. I will assess at the house. They were locking when we left the house on (2) different occasions
Large crack in Living room Ceiling and Utility bath wall. We have done sheetrock repairs on multiple occasions. This is warranty and they will be included in the warranty period
Large gap on basement door frame ( Larger gasket will not cover gap ) We will evaluate at the house
Septic line leaking @ Basement Wall ( not sealed from outside ) [redacted] promised me this was done. We have been at the house on multiple occasion when it is raining and have not seen this leak. We will seal from the inside
Windows cleaned, screens installed.exterior windows to be cleaned
Discuss Eletrical issues with house. Please outline electrical issues. It was our understanding that you wanted a separate circuit for a freezer in the basement. We had the basement on one circuit which is not atypical, but went back and separated the freezer to be on a separate circuit. Please advise of other issues
[redacted]
ADDITIONAL COMMENTS SENT 3/8/
[redacted],
I just wanted to make sure you are going to send me the breakdown for the financials this week. Can you please send those to me so I can review them? You said we are not far apart of our numbers
FINAL PAYMENT:
I have bills on your home that need to be paid. If I forward the bills to you, will you pay the trades directly please so that they can get paid for their services. This is work that has been performed on your home(an excel spreadsheet has been attached) Please let me know if this is amenable and when the trades can expect payment. As you know there are lien rights for the individuals, and they only have days form the last day worked to file the lien. I have told them we are working to resolve this and that you have the final payment which is includes there pay. I am not asking for money for Compass. These folks have performed the services they are asking for payment for. I WILL PROVIDE INVOICE COPIES TO YOU SO YOU CAN MAKE CHAECKS PAYABLE TO THESE INDIVIDUALS. (I CAN SCAN THEM TO YOUR EMAIL)
POWER:
I am also advising that we will be terminating the power on the home and you will be responsible to put the electrical in your name. Based on this email, today, the 8th of March2016, your power will be disconnected from Compass's account on March 15th 2016 (days). You have lived in the home since December and it is your responsibility to pay your power bill

This is in response to [redacted] claim on the 46 bottles of wine.  [redacted] storage was delivered on July 15th.  He notified us on October 21st by email that 46 bottles of his wine was broken or the corks popped out. The claim was denied at first because he contacted Von Sydow's...

too late.  He became very upset with the Von Sydow's claim department, and after further evaluation, Von Sydow's in good faith decided to acknowledge his claim.  The insurance coverage he accepted at time of shipment was .30 cents per pound per article.  As each bottle of wine weights approximately 1 pound, he was dispersed a check for $13.80 for the 46 bottles of broken wine.  Von Sydow's claim department explained to him that they could not control the gases in a bottle of wine causing the corks to pop out of the bottles.  This was an act of God.  He was also missing a ladder, which was delivered the first week of November.  Our question is if 46 bottles of wine were broken or the corks popped out, why was nothing else damaged?That's a lot of wine spill? There were approximately 15-20 emails that were exchanged back and forth to our claims department and some of [redacted] emails were very threatening to Von Sydow's Company, such as;  if this claim issued was not resolved to his satisfaction in the next 5 business days; such as contacting our Account, contact his relocation company that handled the move and posting messages on his company-wide message board in an attempt to damage our reputation.  Von Sydow's is a professional moving company, since 1888 and 5 generations moving families and companies everywhere...we care.  It appears that [redacted] is claiming $200.00 with the intent to damage our reputation, I find this type of behavior to be very disturbing. Of course, Von Sydow's can't control what [redacted] does or doesn't do pertaining to our reputation, however, we have contacted our legal counsel to take action if this type of email behavior continues.  Our claims department, today, 11/9/2015 emailed [redacted] and offered him $86.20 + $13.80 (already sent a check for this) for a Total of $100.00 in good faith to settle this claim.  We feel this is a fair settlement and we have no further discussion pertaining to this claim.We're sorry for the inconvenience this may have caused and we hope that [redacted] agrees that this is a fair settlement. [redacted]Von Sydow's Moving and Storage,[redacted]

Thank you for sharing the concerns of the [redacted]’s with us. 
 
We are aware of the concerns and have been in contact with the [redacted]’s over the past months.  We had a couple of meetings set  that did not happen due to schedule...

conflicts. 
[redacted],  we have worked hard over the years to take care of the several hundred customers that we have had.  We appreciated every one of them.  This past year has been a year of transition in our company and being able to respond as quickly as we would like has not happened.
 
We have addressed the issue the [redacted]’s had and will continue to address the issue to the best of our ability.
 
We will reach out to the [redacted]’s and try to schedule to get the situation taken care of to the best of our ability.
 
We appreciate the [redacted]’s.
 
We worked on the issue in 2014 and when we left the [redacted]’s were satisfied with the work that had been done.  Apparently some things have resurfaced earlier this year.  We will meet with the [redacted]’s to see what we can do to get these taken care of.  The supplier for the floor system has gone bankrupt and we have counted on them as a resource in the past to assist us with advice to make sure we did not effect the integrity of the floor.  Regardless, we will get this taken care of.
 
We have talked to a local structural engineer and he has given us solutions to minimize the problem
 
Again [redacted],  thank you for your assistance.
 
We will keep you abreast of the progress. 
 
[redacted]
Compass
864 [redacted]