Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ You did give us a $deposit on you tiller which is requiredAn estimate was requested for the work on this unitSome disassembly and cleanup was required to obtain an estimateNo other work was performedOur disclaimer near the bottom of the work order clearly states "DEPOSITS ARE NOT REFUNDABLE AND MAY NOT COVER ALL INITIAL DISASSEMBLY AND DIAGNOSTICS CHARGES." signed by youAlso, the technician did not charge you for all time usedThere is also a 3.5' X 5' sign, 6' in front of the counter stating there will be a charge for written estimatesI feel we have done nothing wrong and dont believe a refund is justified
Initial Business Response / [redacted] (1000, 5, 2016/03/10) */ You did give us a $deposit on you tiller which is requiredAn estimate was requested for the work on this unitSome disassembly and cleanup was required to obtain an estimateNo other work was performedOur disclaimer near the bottom of the work order clearly states "DEPOSITS ARE NOT REFUNDABLE AND MAY NOT COVER ALL INITIAL DISASSEMBLY AND DIAGNOSTICS CHARGES." signed by youAlso, the technician did not charge you for all time usedThere is also a 3.5' X 5' sign, 6' in front of the counter stating there will be a charge for written estimatesI feel we have done nothing wrong and dont believe a refund is justified