Dolly

Hi [redacted] ,Your situation and those like it are taken extremely seriously by our companyOur service is a marketplace that relies on contractors being available and willing to perform the scope of work for the price set and therefore accepting your postingEven so, we work extremely hard to ensure that we have enough contractors on our platform, that they adhere to quality standards and that they meet customers' expectations to provide the best possible experienceWe do have corrective measures for contractors that exhibit poor behaviorIn the very rare event that there is an exception or other unplanned interruption and a contractor is unable to perform a Dolly, our Support team works very hard to find a resolution On 7/30, as you noted, it was the busiest moving day of the yearOur team did everything we could to find someone to replace the contractor who became unavailable, including offering to cut our commission and pay a bonus out of our pocket to the point where Dolly would have not just made nothing, but actually would have lost money on the job However, even with these incentives, no contractor accepted your request on the 30thBecause the Dolly was not performed, no money was collected for the DollyThere was therefore nothing to refund A different contractor completed your service on 8/to your satisfaction - you having rated the Dolly out of stars and including a $tipEven for this job, because it was still a very busy day, Dolly completely cut our commission and paid a bonus to the contractor to create every incentive we could so that your job would be accepted by a contractorWhen it was completed, we paid 100% of what you paid us to the contractor and added an additional bonus that we paid out of our own pocketAfter contacting us with your concerns, we also refunded you more than our original full commission amount on top of this and then applied a $credit for any future Dolly as a sign of our commitment to serving you better in the future I do hope we get the opportunity to assist you again Thank you,Tony A***Operations Manager