Dollar Diaper Club

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID[redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Dollar Diaper Club has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains...

1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. This membersigned up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admited to willingly enrolled to our subscription but forgot to cancel. We have already issued a refund which the customer said they never received so we re-issued a refund through [redacted]. the customer has to go on [redacted] and claim the funds.

At this time, I have been contacted...

directly by Dollar Diaper Club regarding complaint ID [redacted] however my complaint has NOT been resolved because:
[Your Answer Here]
 NO
 This company has NOT responded to me in any way.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return,...

we will issue a refund. We received the package and issued a refund.

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted].    It is really upsetting I have called them every two weeks and they keep telling me that my refund has been...

accepted but is waiting for a [redacted] to sign off on it and there is nothing I can do until then I have e-mailed them and everything but they have not responded nor issued my refund this is a horrible way to due business I just want them to follow through with what they said they will do and refund the money they owe meSincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company must have the incorrect email address; no money has been issued to my [redacted] account.  The correct email address is [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]  This is not correct!  I received my trial on Friday the [redacted] of Februrary.  I cancelled my membership on the [redacted] of February.  The package was still shipped 15 days later.  They have since refunded me in the amount of $102.85.  Effectively stealing $19 dollars from me.  I am not satisfied with their response or their refund.  They still owe me $19.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Dollar Diaper Club regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
I did receive the refund, after enduring another charge and calling the company again for the second refund.  I mailed back the package on 10/**/2014, and received my refund on 10/**/2014.
The [redacted] of the company informed me the only reason I received the refund in a timely fashion was due to my report to the Revdex.com.....so Thank You Revdex.com for your assistance.
Sincerely,
[redacted]

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains...

1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. This member signed up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admitted that she willingly enrolled to our subscription but forgot to cancel. we refunded the customer but they claimed they never got it, so we issue a check. We will verify if the check has been cashed, if not we will issue another one and cancel the old one.

The customer requested a refund and we advise her to send the package back. We sent her a paid return label so that she can return the package without having to pay for it. We are still waiting for the package to come back, that is why we didn't refund her yet. 
As of now, we...

will refund the customer in good faith and contact her to return the package.

Review: Returned the box of diapers and they told me it would be 5 to 7 days to get my refund back. It has been 10 days and I can't get any answers why I have not got my money back yet. IT package of received by the warehouse on June **, 2014 at 11:58 am. I have called July *, 2014 can they told me to wait until the end of the week to see if it was in my account. Today on July **, 2014 I called back and talked to [redacted] and asked why my refund has not been put back into my bank account and she could not tell me what was going on.Desired Settlement: $121.00

Business

Response:

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. We received the package and issued a refund.

Review: Company fraudulently withdrew funds 5 times prior to sending products and without authorization.Desired Settlement: [redacted] customer service representative refused to refund the account for products that have not been received. The sales rep was unable to provide shipping information such as a tracking number. An inquiry was made regarding shipping dates and she states that the products were shipped on several occasion and on 12/**/13 and today is 12/**/13. The products are $40 a month and unauthorized withdrawals of over $200 was made in less than 60 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Signed up for free trial on October [redacted]. Never received my free trial. On December [redacted] my credit card was charged for $85.90. I immediately contacted the company bc I never authorized this charge. As of today I have not received my trial or any products and was charged $85.90. I have made several phone calls and was told I would be refunded within 5-10 business days and I have not received a refund. I want a refund immediately. I have been charged for products I never received. .Desired Settlement: Refund. I need proof of this refund since they said they already refunded and lied about it.

Business

Response:

the customer has already called us and we have already issued a refund for the customer

Review: I discovered on January **, 2015 that my bank account had been charged $121.85 for a diaper service that to my knowledge I never signed up for. I called Dollar Diaper Club the same day and they cancelled the service (with confirmation email received) and told me that I would be refunded the $121.85 within 6 business days. Roughly two weeks later I called and informed them that I had never received my refund and they advised me to email [redacted] with a screen shot of my bank statement showing that I had been charged by the company. Though I thought this was weird, I did just that the same day and never got a response back. I then called Dollar Diaper Club back again on 2/*/2015 demanding my refund. They informed me that they would process the refund via [redacted] within 48 hours or via a mailed check which would take 2 weeks. I chose [redacted], and to this day still do not have my refund. I called back on 2/*/2015 and told them that I never received the [redacted] refund and they informed me that the manager still did not approve the refund and that they would refund me by the end of this week. This company is running a very shady operation and it seems like a scam. They should be investigated. I am unsure if I am ever going to get my money back, and I am still unclear of how they even got me signed up for this.Desired Settlement: I want my money refunded me to ASAP as well as an explanation of how I got signed up for this.

Business

Response:

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains 1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. $121 This member signed up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admitted to willingly enrolled to our subscription but forgot to cancel. We refunded the member but she still said that we didn't even though our system shows that we did. In good faith, we issued a [redacted] refund.

Review: On or about the [redacted] of January 2015, I received a text alert stating $121.95 had been deducted from my debt card account and paid to [redacted] for diaper services. I did not authorize this transaction so I contacted them on the [redacted] when I was able to get a phone number and told them the transaction was not authorized by me and I did not have a child in diapers anyway so this type of service they were offering would not benefit me anyway, and that I wanted the amount refunded. They said no problem they would process the refund immediately and I should see the funds back in my account in 3-5 business days. 6 days went by and nothing. I called again, and at that time I was told it took 3-5 business days for their offce to process the refund and then another 3-5 days for it to show up in my account. I waited for another few days to give at least 2 weekends through the process and still nothing. I called again and spoke with a supervsor who then told me that the refund was unable to be processed, so there were two alternatives to receive a refund, 1. via mai which would take up to 7-10 busness days to receivel or 2. through pay pal which would take at the most 48 hours. I told them I would have to call back with my pay pal information. I called back on the [redacted] of February and gave them my info. I checked my account on the [redacted]...NOTHING...and again on the 12...STILL NOTHING. I called again and was told that I would have to wait until the [redacted] as the refund request was made by me on the [redacted] so there was stilll another 24 hours at least to see post to my account., I told the agent that I never spoke with anyone on the [redacted] and she said that it had been noted in the system that they talked to me on wed the [redacted] and never talked to me on the [redacted] like I said had. My phone records show exactly as I told her. I am still waitng for the the refund, and am extremely upset that I have had to wait , then wait some more...then wait' even more!!Desired Settlement: I would Ilke to have at least twice the amount refunded to me. The money that was taken from me from this particular account was money to pay for my fuel to get back and forth to the cancer center. I was diagnosed with breast cancer back in July and I have to drive 70+ miles one way 2-3 times a week for appts, chemo, and surgeon visits. That money was all we had for our fuel expenses that week and then the next several weeks after we have had to beg and ask for help to fill our vehicles to get to my appts. There were also two days that I hade to cancel because of the refund not showing up when they said it would. Now we wait yet another day because the people at [redacted] call center don't have any clue how their refund procfess works, and because of someones ignorance there, I am now 2 weeks off schedule with my treatment for ths cancer. We are horribly appauled at the outcome and the treatment we have received from this company and are praying to God that my treatments will still work with the interruption from the non refund that still has not shown up.

Business

Response:

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains 1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. This member signed up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admitted that she willingly enrolled to our subscription but forgot to cancel. we refunded the customer but they claimed they never got it, so we issue a check. We will verify if the check has been cashed, if not we will issue another one and cancel the old one.

Review: In December 2014 I received a box of diapers. Within 30 days, I called and cancelled the autoshipment. After cancelling I was told to return the box with their labels in order to be refunded the $121.85 on my credit card--which I did. They sent me paper confirmation that they had successfully received my returned package and that within one month my credit card would be refunded in full. I waited the 30 days, when no refund showed on my credit card I called their customer service. Customer service apologized for the delay and that they would send me a check for the $121.85, which would take up to 14 days. After the 14 days passed, I received no check and called again. This time, the rep told me that the check was processed and to wait another 5 days to receive the check in the mail. Then today, March [redacted], I called customer service about 5 times to check on my refund--after being hung up on a few times I was connected with a supervisor, [redacted], who said she could either send me another check or send the refund via [redacted]. I chose to receive the refund via [redacted] because that would be the fastest route to settle this issue, however, [redacted] said she would escalate the refund to her manager, [redacted] had no contact information, extension, and was not even present at work today. After much pleading to get some type of contact information, [redacted] ended up giving me [redacted]'s email address because he "does not have a phone" (As per [redacted]). When [redacted] couldn't guarantee the refund would be issued today, and I insisted to speak to a manager, she hung up the phone yet again.Desired Settlement: At this time I just want my promised refund of $121.85. I have confirmation from the company that I have done everything correctly in order to receive the refund, it is on them to issue the refund themselves. They are basically doing whatever they can to not handle the issue, this is illegal. Thank you.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Dollar Diaper Club has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I signed up for a free trial of their diapers. On their website they said if you are not satisfied with the product, email or call to cancel the subscription. I received a shipment notification on February *, 2015, received the product on February *, 2015 and cancelled my membership on February *, 2015 via email.

Yesterday I received a notification that my bundle was shipped and I was charged $121.85. I immediately re-emailed them and they then responded that my subscription had been cancelled. I notified them with the above information and told them to credit my account in the full amount. They have not done that and have heard no further word from them.Desired Settlement: I expect a full refund in the amount of $121.85 with No restocking fee. I notified them immediately upon trying their product and was not satisfied with the quality of the product. There is no excuse to have billed me 15 days after receiving subscription cancellation notification. I believe this is on purpose and and has been done on numerous occasions, they should be held accountable for unjustified billings.

Business

Response:

We are a monthly subscription business that specialize in delivering baby diapers, wipes and skincare products to our members' doors each month. The first trial bundle cost $5.95 for shipping and handling so that the member can try the products. If a member does not want the monthly bundle (contains 1 month supply of diapers, wipes and baby products for $121.85), they must cancel by calling us or by emailing us within 5 days after receiving the trial bundle. This is clearly stated in our signup process. This membersigned up and received the trial bundle. The customer did not cancel and we sent them the monthly bundle. We have a satisfaction guarantee policy where we would send our members a shipping label to have their bundle returned to us free of charge. Upon return, we will issue a refund. This member contacted us to cancel the account but not for a refund. The member did not dispute the $5.95 charge for the free trial which means and admited to willingly enrolled to our subscription but forgot to cancel. We haven't got our package back therefore we didn't refund the member. I checked the status of the package and it was refused. So I will process the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] This is not correct! I received my trial on Friday the [redacted] of Februrary. I cancelled my membership on the [redacted] of February. The package was still shipped 15 days later. They have since refunded me in the amount of $102.85. Effectively stealing $19 dollars from me. I am not satisfied with their response or their refund. They still owe me $19.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,