Dodd & Souter Flooring Reviews (%countItem)
Dodd & Souter Flooring Rating
Address: 1624 Dundas St E, Whitby, Ontario, Canada, L1N 2K8
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+1 (905) 433-0876 |
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We had 100% wool carpet from Colin C. "Natures Carpet" installed in our home in 2016 by Dodd & Souter Flooring, Whitby.
There was a "barnyard" smell initially, which became a "manure" smell with increasing humidity and carpet cleaning.
Colin C. replied that the smell was normal and no-one else has complained of this.
We had to remove the carpet due to the smell.
Dodd & Souter offered a discount to replace the carpet. Not acceptable: in effect pay twice for a carpet installation.
A full refund or no cost replacement would have been the proper customer solution.