Docc's Plumbing, LLC

August 18, 2015Dear Customer,Thank you for taking the time to notify us of your unsatisfactory experience with Docc's Plumbing, am writing in response to your complaint submitted on August 7, 2015,With over thirty years of experience, I can assure you that customer satisfaction is Docc's Plumbing top priorityWe are a leading provider of plumbing services in the District of Columbia, Maryland, and Virgínia, bath residential and commercial sectorsDur plumbing technicians are expertsThey have the training and tools to take care of any plumbing problem quickly and safelyAs a result, we have every desire to address our Customer's needs and provide the best solution to any of their concerns.In July, our plumbing technicians diagnosed the causes to your plumbing issuesAll your repair services was clearly explained and mutually agreed upon before services were rendered to assure your knowledge and comfort levelThe repair services were successfully completed in a timely fashionTo date, we have not received paymentSince we value your business, I would like to setup a mutually agreeable payment plan to settle the over-due balanceA representative from our company will contact you within 5–business days to further discuss these arrangementsAgain, we highly appreciate your business, and apologize for any incorvenienceSincerely, Wayne “Docc” AOwner