Dobie Mall

My son is a student at UT Austin and we signed up for a room for him at Dobie in June. (He is a transfer student and so that is the earliest he could have signed up.) When we signed him up, Dobie required that we choose a floor plan and we also chose a bed. We chose the Lefty room of the *** floor plan and we chose the bed closer to the window. We chose that room because it gave more separation between the two roommate's beds and each roommate had his own closet; and my son chose the *** because it had a living area and kitchenette.

We went to UT Austin orientation on July 11 & 12. During that time, I went on a tour with ***, a Dobie attendant, without my son because my son was still involved with orientation. I was shown a room suite that was not the ***, but had the living room. *** assured me that this floor plan was not the one he would get, but it was similar to the *** that he chose so she was showing it to me so that I would get an idea of what my son's room would look like.

I later brought my son to Dobie and we did the complete tour again, and she showed him the same room and said the same thing. This is not the ***, but it gives you a general idea of what it will look like.

We were also told that my son would get his room assignment by the end of July. However, two days before the 8/23/19 move in day on 8/21/19, we are told that he is going to be on the 25th floor in a *** model, and this is considered an upgrade to the *** because my son would only have one roommate. The *** has one shared closet, no living area, no kitchenette, and my son wanted the additional roommates, but Dobie considered this an upgrade and we were required to consider it an upgrade too. If we had been told that the only room Dobie had available was the *** in June when we signed up, then we would not have signed up. That is not what my son wanted and felt comfortable with.

In less than two days, we had to scramble around and find my son another place to live. That was horrible! Additionally, Dobie sent me an email saying that the Dobie deposit had to be paid in certified funds if we do not pay before 8/23/19. We are in *** so that meant we had one day to find a place to live.

Now, Dobie says we are still responsible for the lease we signed with them. I have talked with Becky twice. After the last conversation, she sends me a bill for over $2,000 for past due rent, and late fees.

I am requesting that Dobie void the lease, and recognize that we do not owe Dobie anything because we signed up for a *** and it was not provided.

My college student moved in this apartment in August 2017. Leaking bathroom, HVAC broke in Dec..it is STILL not fixed, therefore it has been broke most of her contract, elevators are broken, the City Code enforcement has been out to site them, etc, excuse after excuse from this mgmt co, and their "contractors", LARGE hole in ceiling where it rains in main lobby. Very dangerous stairs outside, they don't have proper slip proof steps for rain and my child fell about 9 steps down and sprained her back.
VERY VERY RUDE STAFF..IT'S UNBELIEVABLE. IN particular a girl named ***.