DM Motors

DM Motors serviced Ms***'s vehicle on April 5thAfter inspection, DM Motors replaced the battery, a clamp and an oil change The repairs totaled $Ms [redacted] agreed to pay $when she picked the vehicle up and was going to set up arrangements on the balanceMs [redacted] called into the office on 4/13/indicating her vehicle would not startShe was offered to tow the vehicle to the service dept., however refusedMs [redacted] was notified that items not under warranty do not need to be serviced at our shopMs [redacted] insulted an employee and the conversation endedDM Motors will assist any customer with repairs, however is not liable for repairs that are completed

I am rejecting this response because: I have contacted many other shops after my conversation with Susan T (general manager) the issues my vehicle was having had nothing to do with replacing a battery, my battery was purchased months prior to the service and was still usable hence nothing to do with the issues my truck was having Also Susan T never offered to have truck towed back to Clearwater service shop which is more than miles from my home, I am refusing my vehicle to be serviced at DM motors any further and want a refund for services that were not necessary as my truck was not serviced for the current issues I was having with my vehicle, nor was I contacted prior to service being done for authorization of charges I have received confirmation from many service shops that they call the customer to authorize services that are being preformed prior to doing the service

I am rejecting this response because:It does not make the situation any betterMy vehicle was wrongfully repossessed...illegal collection efforts against fdcpa and cfpb were taken by calling with payment demands when payment was not even due yet or late, then texting threatening contact of references then on top of that even after payment Made on time repossessing the vanI lost work time, had to give gas money to someone to bring me to work and was disciplined for attendance I was late to daycare and had to find someone else to help when my older children missed the bus yesterday as I had no transportationThere's s damage on front that was not there prior to repossessionI missed appointments as well that were crucial and difficult in scheduling

Initial Business Response / [redacted] (1000, 6, 2015/12/22) */ Mr [redacted] called the office on 12/21/very upset and being extremely rude and hostile with our staffDM Motors explained to Mr [redacted] that he had an option to use our service deptfor repairs even though is was beyond the warrantyMr [redacted] ended the conversation telling DM Motors to come and pick the vehicle up Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since the repairs done with the head gasket problem costed me $when in fact it was still under warranty which they should know of since they advertise it so much to help convince a possible customer, it should have only costed the deductable amount which is around $Since this dealership tries its hardest to get away with any amount of hard working Americans money they of course did not check to see if it was still under warranty ( in any dealerships service center that would automatically be indicated and credited accordingly to the customer) but not at DM Motors because in my opinion and many others according to their complaints I have read that they are indeed a terrible place to do buisness along with careless customer serviceSince the vehicle does not run good at all and is left in poor condition due to failure in proper repair and since DM Motors don't care about that at all and won't credit me the money it costed me to have such repairs done towards a possible future repair or engine replacement I therefore refuse to do further business with them, I have closed the bank account in which they have been taking their payments from to prevent them from taking more of my moneyI understand that I am wrongfully backing out of my contract however under these terrible circumstances I believe that it's what's best and the most moral thing that I can doThe car will be at my residence awaiting repo