DK Oldies

Bad packaging for years, most my orders were broken or with issues. Now customer service and even the owner are ignoring me. Sure they said I could exchange my most recently broken game, but then ignored all other questions till I complained to the owner. Then the owner didn’t even respond, but had the rude service rep email me answers to all the questions he previously ignored. Now they both ignore me as I try to finalize an exchange. Garbage. Should have known better when my first order ( majoras mask) showed up smashed to pcs cause of poor packaging, and still the same packaging for single cartridges years later. Shop around... they don’t have exclusive services or best prices anyways.

We did communicate with the customer via multiple emaisl and have issued a refund on June 24th for the product that he had returned.Thanks,ScottDKOldies.com

Hi ***,Please return your item(s) to the address below with a copy of this note for proper processing Upon receiving it here, we will recheck your returned item(s) and issue a full refund, per our posted return policy, to your original form of paymentYou will be notified via email when
your refund is issued.ORDER #: ***RETURNED ITEMS:__________________________________________________________________________...⇄ FOR RETURN:_________________________________________________________________________...⇄ REFUND DPT** *** ***Honey Brook PA ***

Review: My boyfriend and I purchased a Nintendo 64 game console, games and power cords from dkoldies.com. This was supposed to be a reputable site and we used it as to avoid being scammed by someone on [redacted] or [redacted]. He spent $300 on the total package. We received the first one in the mail weeks ago and were disappointed to find that the console froze upon power up. We returned it to the company (after having to pay an additional $12 on shipping due to their mistake). They received it and looked at it and realized we were correct and said they were sending us a new one. We received the "new one" last Friday. It either was the original n64 we received or it was one with the same problems. This company obviously doesn't stand behind their product or check them to make sure that what they are sending their buyers are in working order. We now have to spend yet another $12 to mail it back to them when we should have just received a working console in the first place. I truly do not believe anyone else should use this company as we have found it to be a total waste of time and money. This was absolutely not worth the large sum of money we spent and only resulted in headaches and frustration.Desired Settlement: We would like a full refund for the cost of the Nintendo 64 as well as the $25 it cost us to ship it back two times. We would not like a replacement or to do business with this company ever again as we have found them to be completely untrustworthy and unreliable to send us a working product.

Business

Response:

I have contacted the customer directly and will process her refund upon return of the product. We test every system prior to shipping to make sure they power on and function properly. The customers are able to return anything they may be dissatisfied with for an easy, no hassle exchange. In many cases we even issue a credit for their return shipping charge. We have no problem fixing any issue to make the customer completely satisfied with their order.