Diy BBQ LLC

I am rejecting this response because: I have not received any notice from the credit card dispute of any creditBBQ guys is a terrible company to deal withThey never sent me what I orderedThey wasted my timeThey responded in a timely manner because I initiated the complaint in a timely manner [redacted] yells and cursed at me on the phoneI believe many of the customer ratings are fake and falsified If you look up complaints about BBQ guys on the internet you see a pattern of broken or damaged merchandise sold by [redacted] The companies fulfillment department can’t fill orders correctlyBuyer beware!

We have spoken with Customer *** *** as soon as he made us (DIY BBQ, LLC) aware of any questions that he was having with the parts that were sentUpon speaking with him, we resolved all question and concerns he voiced to us Mr*** has since been refunded for his entire orderWe value
and appreciate all customers and all orders placed with usOur warehouse team works hard to ensure proper handling of all orders

Final Consumer Response /* (2000, 9, 2015/06/02) */
The company finally contacted me - the same day I filed complaintThey sent out my order, recieved with missing parts, contacted them again and I just received my complete order
They said their email and phones had been downI did not ask how
long (over weeks?, they managed to keep their FB active - I left messages there) I don't know what the real problem wasBut I got them to respond after saying I was filing a complaint with Revdex.com

I am rejecting this response because: I have not received any notice from the credit card dispute of any credit. BBQ guys is a terrible company to deal with. They never sent me what I ordered. They wasted my time. They responded in a timely manner because I initiated the complaint in a timely manner. [redacted] yells and cursed at me on the phone. I believe many of the customer ratings are fake and falsified.  If you look up complaints about BBQ guys on the internet you see a pattern of broken or damaged merchandise sold by [redacted]. The companies fulfillment department can’t fill orders correctly. Buyer beware!

Initial Business Response /* (1000, 10, 2015/08/03) */
Customer contacted us in regards to a malfunctioning switch on his Cal Flame P4 grill. As his dealer we opened a warranty claim with the manufacture; as this warranty is the manufacturer's warranty. It appears that the switch was back ordered...

which caused a delay in the customer receiving the item. As of last week the customer received the replacement switch.
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)