District Photo

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although, it took getting [redacted] involved to get to this resolution.
Regards, [redacted]

Hello, 
Please reopen the complaint, and include the customer info so I can reach out to them. I thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are...

complaints I have missed.
Thank you, 
[redacted]

My apologies for the delay in closing this ticket. This complaint was taken care of through our CRM software and the issue is resolved. 
Thank you, 
[redacted] Customer Service

This company is terrible. I ordered online Christmas cards from them and the order came only half complete. Trying to get someone to actually talk to there in customer service was impossible -- they only do online chat or email to which they respond after lengthy hold times for online chat only to then tell you their system is down and to try back later. Their email responses are also stock responses that do not address your concerns, simply saying "they are working on it." I am going to initiate a chargeback with my bank for failure to provide the goods as provided and failure to provide a refund. I recommend that others use Shutterfly or anyone other than Snapfish in the future.

font-family: arial, sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Jan 8, 2016 at 8:58 AMSubject: Fwd: Your complaint has been receivedTo: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Thu, Jan 7, 2016 at 6:50 PMSubject: RE: Your complaint has been receivedTo: [email protected] day Revdex.com,
Can you please cancel my complaint as my order has been filled.
Thanks,[redacted]

I am so disappointed with the service and customer service I received from Snapfish. I ordered my Christmas cards in late November to ensure they would be delivered in time for the holidays. Sadly, they did not come when promised. They only way Snapfish customer service can be reached is through email or an"online chat". I chose to chat with a rep, only to be told that it was not their fault and I should look into the shipping. I was not satisfied and asked to speak to a manager. The woman would not forward me to a manager, and I finally told her she could make good on the order by resubmitting it free of charge with next day shipping. I was told I would get an email indicating this, but I never did. I once again went to online chat with a rep the following day only to be told there was no manager available, and I should sit tight. Each time I asked for a full refund including shipping, they would disconnect our chat. After 3 hours of this, I decided to cancel payment on my credit card. Will never use them again. How is it possible that they don't have a live person to actually speak to. Seems unacceptable to me.

Be careful with snapfish.
They may be ok in regular days but clearly they cannot handle high volume orders.
I ordered Christmas cards in November and never received them.
I looked up online only to find out more customers were having the same issue and the few who received theirs there was something wrong with the order.
Their customer service is the worst I have ever seen!
Impossible to participate on a chat because the wait was always over 2 hours.
The emails didn't help either. At one point one of the emails said "sorry for your problem but I can't solve it"
Really?!?
And then as Christmas came they just gave up on the order all together.
On January 5 I finally asked for a refund and their first answer was "all of our orders are on schedule"
O.o
They are just awful in every way!
At least after a heated answer from my part to their last email claiming my 2015 Christmas cards were on schedule on January 5, 2016, they refunded my money quickly.
Which is good.
But still doesn't change the fact I was not able to send cards last Christmas because of them.
Awful business.
Stay away from it if you can.

Snapfish promises delivery of card within 10 ten days of ordering. It has been over 3 weeks since I ordered my holiday cards and they have not arrived. I have tracked my order and it shows a deivery of Dec 23rd. I will not be able to exchage cards this year due to this negligence. I have attempted to contact snapfish both by email and phone. They do not respond. I have waited over an hour on-line only to be told by customer service agent in India to wait another week for my order. They are not trained to resolve issues. I will be contacting my credit card company to stop payment to this company for these cards that were not received by the agreement date.

Review: I ordered a Christmas gift on 11/21 through a special they were having and accidentally pressed next day shipping. Within 10 minutes of placing order - I sent email to their Customer Service Email on file and told them of my error. I also replied back to the email confirmation that I received within the 15 minutes of receiving it. Their business hours are 9-5 so at 9:05 am the next morning I called them and the Customer Service Rep - was very rude and told me they could not correct the error. I told her to cancel the error & she said they could not. I sent 5 emails in total and posted on their Facebook page and NEVER have they responded to me.Desired Settlement: I would like them to credit me the 19.99 over night shipping.

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Attn[redacted]

Re: complaint #[redacted]

I am unable to respond through the “respond to complaint” link. We

have sent the photos to the customer in the last week of February. If

the order has not been received, please let us know.

Sincerely,

Review: I have been trying to contact this company for over a week regarding products I ordered. When I call the number, they answer and hang up. When I email, NO ONE answers. When I attempt to reach them through social media, they ignore me. I WANT MY PRODUCTS AND I WANT THEM NOW! I spent over $100 with them and they have not shipped as promised! Now I see they have a billion complaints. This business should be SHUT DOWN due to this many complaints and completely unacceptable service!!Desired Settlement: I want this order no later than Monday, December 23 - AS WAS PROMISED TO ME. I expect overnight shipping as it hasn't even shipped yet!!!! I placed this order on 12/12 and the promise was to ship within 3 business days at the "MOST"!

Review: I have been using [redacted] from 2008 to 2014 for all of my photo storage and prints of my life and family memories. When I logged onto my account on Sunday, March 30, 2014 I could get in my account however could not retrieve my photo albums and projects. I emailed the company asking if there were changes or if something happened to my albums. I received an emailed response back from them on Monday, March 31, 2014 telling me that they had not received an order from me in 1 year and therefore purged ALL of my photos. I immediately called the company and told them I was incredibly upset that 6 years worth of my family memories and photos were GONE! I was told they were purged about 1.5 months ago (Feb 2014). I asked why I hadnt received any communication notifying me of this. They said emails were system generated and sent (which I did NOT receive) and that it states in the terms and conditions that orders must be placed on an annual basis. My last order was in February 2013. I then asked to speak with a manager who shared the same standard statement with me. I was/am EXTREMELY upset and was asking them to please let me speak to their IT department because there is no way the pictures are completely gone after just over 1 month. They refused and said the IT department does not take phone calls. After speaking to 2 individuals for over 1 hour, I told them I would be filing a complaint with the Revdex.com and am demanding my life pictures are retrieved. I explained there is no way possible in this day and age that technology does not provide some kind of archive or back-up option. The manager I was escalated to, [redacted], was very flip and said there was nothing that could be done. I said I could not understand how my photos are purged but my account is active--it makes no sense.Desired Settlement: I am requesting for ALL OF MY PHOTO ALBUMS be retrieved from the [redacted] system and uploaded back into my account. 6 years of my life including 2 pregnancies, my children, weddings, family vacations, holidays, milestones, and much, much more is gone without any consent from me. I find it EXTREMELY hard to believe that they do not have some kind of archive or storage system with their internet technology. It has only been 1.5 months since they took it upon themselves to purge my photos so it should not be too difficult of a request to trace their files and retrieve my pictures.

I purchased products from Snapfish on December 6th, 2015. According to their website, they'd be shipped in 1-5 business days. After 10 days of no progress, I attempted to contact them via Live Chat. I was told I could not cancel my order (even though it had not been processed nor shipped) I sat on the phone on hold for an hour and twelve minutes trying to get a refund, only to be told that they could not issue one. After being on hold another 49 minutes I got ahold of a supervisor who refused to refund me my money at first. I eventually was issued a refund (still pending) their website is flooded with thousands of people whom don't have their orders either. Snapfish should be required to refund all money without being told by CS that they do not have the ability to do so. It's 9 days before Christmas and we won't have cards this year. Thanks Snapfish! Merry Christmas to you.

I ordered a Christmas card product from Snapfish online on November 30. The website promised that even the slowest shipping would have my item to me by Dec 12. It was delivered on Dec 22. Snapfish customer support, once I finally got through to them, promised to upgrade the shipping speed, but did not do so. I asked them for a refund as the product was no longer useful to me, and they declined, offering me a partial shipping refund only. Their online support is also quite difficult to work with, requiring extremely long wait times (I was in a chat queue of > 400 people on multiple occasions).