Distinctive Decks

April 24, 2015 Dear *** ***:This is in response to your recent letter dated April 21, regarding *** ***'s concerns about siding damage at her homePursuant to our warranty, which *** *** agreed to in her new home sales contract, Stanley Martin Companies repairs warrantable
siding during the first year of the warrantyThe one year warranty for this home expired on February 19, This siding issue was not reported during the warranty period and was first reported to Stanley Martin in March 2015.Accordingly, this is to confirm that Stanley Martin has fulfilled our obligations under the warranty and since this damaged siding concern was not reported to us until four years after the warranty expiration period, we will not be taking any further action with respect to the foregoing concernsIn attempt to assist the homeowner, we did provide the information for the manufacturer, to allow for **and *** *** to pursue a claim for replacement siding under the manufacturer,Please do not hesitate to contact our office should you have any further questions regarding this matter.You can contact me via telephone at ###-###-#### or on email at ***@stanleymartin.com.Sincerely,Jennifer KWarranty Administrative Manager

We are in receipt of your letter dated April 28, 207 regarding the above-referenced matter and have the following responses to the items noted by [redacted] purchased lot ** in [redacted] and settled on November 4, 2014. In M** of 2015, we addressed dead sod in the rear Swale as a...

courtesy and did not note any outstanding issues or work orders referencing ponding water. [redacted]'s neighbor on lot ** brought to our attention an issue with ponding water at the corner of their fenced-in property (see attached tot ** yard documentation). Our land department has researched the issues on several occasions and has documented correspondence with [redacted] explaining the circumstances as to why her placement of stones and material in the swale was damming water, causing an issue for both her property and her neighbor's yard. We explained to [redacted], as further guidance, that it was and is her own responsibility to maintain the water flow in her swale set by the original grading plan, Attached are several pictures illustrating the reasons she is having continued moisture issues in her swale. Although she m** have removed much of the rocks damming the water at the left rear side of her property, the pressure and deviations created when the rocks were in place only exacerbate the situation and destroyed any seed or sod that m** have been in that specific location. The mulch bed at the rear of the yard is up against the sound wall and is slowly leaching the water ninoff, instead of allowing it to flow into the swale. Moreover, the fence to the rear right side of her property is installed down to the grade and is severely impeding the drainage.The Prince William water shed Site inspector has stated that, pursuant to the Design and Construction Standards Manual, no impediment to the flow of water is allowed within a storm drain casement without the permission of the appropriate county authorities.Accordingly, we will not be taking any further action with respect to [redacted]'s concerns.Sincerely,Eric J** Director of Warranty

While it was unfortunate that we did not have the opportunity to build [redacted] his new home, ultimately, [redacted] made the decision to terminate the purchase agreement and cancel.A ratified purchase agreement was executed on April 11, 2016 between [redacted] (buyer) and Stanley Martin...

Companies (s[redacted]). The purchase agreement provides for up to 2-years from contract ratification to home completion (Exhibit A). Initial delays were incurred, but the home was ready to commence construction on Wednesday September 21, 2016 with an anticipated delivery of January 2017. On Friday September 23, 2016, [redacted] notified Stanley Martin with his formal request to terminate the purchase agreement (Exhibit B). During the week of September 26, a verbal settlement agreement was agreed upon and on October 4, 2016 a settlement and release agreement (Exhibit C) was executed between buyer & s[redacted] returning the majority [redacted]'s $21,110 deposit.The $5000 retained by Stanley Martin Companies will partially offset the costs incurred for preparing [redacted]'s home for construction (i.e. permitting, engineering, surveying, etc.). hope this provides clarification in resolving this matter.Regards,George W[redacted] Raleigh Division Vice President Stanley Martin

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Stanley Martin continues to deny the truth in the conditions of the property, nor have they ever attempted to meet with me face-to-face addressing the issues. Instead, they consistently procrastinated. The constant delays over the last two years and denial is unacceptable. As stated before, this problem existed prior to the rocks. This is unjust.
Regards,
[redacted]

I encourage you to contact the corporate office, I did this several times myself, unfortunately without resolution. George W[redacted] refuses to see this from our point of view, therefore I will not accept responses from him. That was the reason I wrote to the CEO! I assume the CEO's response was to just push it back to George. I will not accept that!

We are in receipt of your second letter dated April 19, 2017 regarding the above-referenced matter and have the following response to the items noted by [redacted].Stanley Martin has reviewed our past work orders for any outstanding grading issues at Cardinal Grove lots 35, ** and ** and none were noted. As mentioned previously, Stanley Martin did replace some dead sod in the rear swale of lot ** as a courtesy to deter erosion and help in stabilizing proper flow and drainage. Our land department reviewed the homeowner's yard on Friday, March 10th, 2017 and assigned our survey company to come out and take elevation shots of her backyard, as well as the backyard of lot ** and it was determined that both backyards were installed according to the proposed grades on the designated plan. We acknowledge that the homeowner has sent in pictures of her yard (see labeled with her address), yet the removal of rocks as mentioned before only exacerbated the situation and destroyed any pre-existing seed and soil. Stanley Martin has documented on several occasions the impediment of water flow that was initiated by the placement of stones to the left side of her yard, the mulch bed to the rear of the yard against the sound wall, and the fence installed to the right of her yard severely impeding on the drainage of the swale. Please note that the Prince William Watershed Site Inspector has stated that, pursuant to the Design and Construction Standards Manual, no impediment to the flow of water is allowed within a storm drain easement without the permission of the appropriate county authority. The fence to the right side of the yard, the mulch bed against the sound wall, and the previously installed rocks simply did not, and have not, allowed proper flow of the swale. Accordingly, Stanley Martin will not be taking any further action with respect to [redacted]'s concerns.Sincerely,  Eric J** Director of Warranty STANLEY MARTIN HOMES