Disneyland

Review: Tonight, February 11th, I was walking among the crowd during the Disneland 8 pm parade. I was carrying my five year old daughter in my shoulders. It was dark. I felt someone bump into me with a stroller as I was walking. I lost my balance. I stopped to turn back and saw what happened. A lady with the stroller was pushing me. She pushed me harder when We made eye contact and told me to keep walking. A Disney staff member ([redacted]) saw what had happened and yelled at me telling me to keep moving. I asked her for help, saying that this lady is hurting my legs with her stroller. I could had fall with my daughter on my shoulders! [redacted] told me to shut up and keep moving as if I was cattle! I could not believe her behavior, I got frustrated, and keept complaining. Another Disney staff employee ([redacted]) approached me. I thought at first he was going to provide help. However, he came and in front of my poor daughter, he started telling me that I have no right to complain. That he is going to "send me home". I felt harassed by him. He said several things to me and that he was going to take me to the City Hall to complain. He would not leave me alone. He had a violent tone and a mean attitude. Luckily, my husband that was lost in the crowd found me. When [redacted] saw him he immediately changed his attitude and literally put his tail between his legs. I felt relieved, but at the same time disturbed by the thought of being harassed by a Disney employee. My husband talked to him about crowd safety and being professional, etc. He did not apologize. He ruined my night and the worst part is that he scared my daughter. We went to City Hall to complain.Desired Settlement: To train their employees with basic customer service skills and manners. Customers should feel cared for and appreciated. Crowd safety is an issue that has to be addressed to the Disney staff.

My Disneyland trip had a horrible end. Not what I expected to leave with. I do not know how can that horrible moment, my daughter's fear and my own can be repaired.

Business

Response:

February 23, 2016

[redacted]:

Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.

We appreciate your informing us of the behavior of some of our Guests during your visit to the park. Unfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced.

Additionally, the service of the Cast Members that you described is certainly not acceptable, nor is it indicative of our usual high standards. We have always considered Guest courtesy to be one of the most important elements of our operation, as hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for years. Please accept our sincere apologies for the service you received.

We are glad to hear that you chose to visit City Hall in Disneyland® Park to register your comments. We are confident our Cast Members would able to address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort. We will add the comments you shared here, with those you shared at the park, so the respective management teams can be aware of your experiences.

Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.

Sincerely,

Demosthenes Miles

Disneyland® Resort

Guest Experience Services

Review: I was at the park with my family for sons 10th Birthday when the earthquake hit last nite. Employees told us we needed to leave the park immediately. I spoke to my sister who met us at the park and she said she was allowed to stay. I spent almost $700 for the park hopper tickets for my family of 5 to celebrate his birthday. I can't believe we were told to leave and not even offered a refund. Furthermore I am upset that some people were allowed to stay.Desired Settlement: I would either like a refund or replacement tickets.

Business

Response:

April 11, 2014

Review: Last January when I renewed our annual passports we were given 20% off coupons on purchase of $50 or more. Most people would think that is great but in reality it isn't. Annual Passholders receive a 20% discount for using their passport already so an additional discount would be great but we cannot use the coupon that was mailed to us as a "thank you" with our passport. Ironically we must show our passport in order to use it. I went to make a purchase and questioned why we cannot use it together. I was told it was to give to someone else to use. Why was it sent to me as a reward or thank you for renewing my pass? I understand it states on the coupon it cannot be combined with other discounts but seriously what was the point of killing trees and printing these out if it cannot be combined with our passports when we are REQUIRED to show our passport to use it. So to give it to someone else is useless. If I give it to someone who doesn't have a passport then they cannot use it because it states you must show passport. It is useless to give to someone who has a passport because they already receive a discount using their passport. These coupons are useless. As rich as Disney is they are cheapskates that don't allow us to combine and worst yet Disney doesn't care too much about going "green" since they are printing thousands of these useless coupons.Desired Settlement: I would like to be able to use coupons and passport together.

Business

Response:

December 20, 2013

Review: I have stayed at the Disneyland hotel each year for the past 10 years. Sometimes for personal and sometimes business. I stayed there for two nights recently for business. I was very disappointed for the first time. Each night I came back to the room rather late and climbed into bed. On the third day, I checked out in the morning. I pulled the sheets back and found boogers smooshed into my sheets! For two nights I had been sleeping in dirty sheets that had not been changed for the previous guest. To make matters worse my co worker who had been in a room above me had bed bugs! I called to complain and nothing was done, not so much as an apology. This on top of horrible catering food made for a bad experience. Definitely steer clear of this hotel!

Business

Response:

November 17, 2015

Dear Ms. [redacted]:

Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.

We see you have contacted our office directly on November 10th and spoke with a Cast Member regarding your stay at the Disneyland® Hotel. Please allow us to reiterate that the cleanliness of our Hotel, and the Resort as a whole, remains a priority. It is because of this that we greatly appreciate you taking the time to share your feedback.

We apologize that our usual high standards were not apparent during your visit. We have always prided ourselves in providing our Guests with a clean, safe, and welcoming environment, and be assured our standards have not changed. Your comments have been shared with our Housekeeping managers in order to avoid similar situations in the future.

Again, thank you for contacting us directly, and via the Bureau as well. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.

Sincerely,

Demosthenes Miles

Disneyland® Resort

Guest Experience Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Please cancel this complaint. I accept the apology by the company

Review: I'm extremely dissatisfied with Disneyland. When I arrived with my party.we paid the typical price to get in. I was excited because I wanted to spend my four year anniversary here 2/14/16 when we got there five attractions were closed.it was extremely packed. I understand that it's "Disneyland" and it may be crowded but the complaint doesn't end there. The monorail broke down! We were stuck for 40 minutes. My brother in law was pulled into secondary security upon entry (three times!). After the waiting 40 minutes for pirates of the Caribbean the ride went out of service which made the line excruciating. With that said after the parade I was harrased by an employee named Jim. He physically leaned over and said "I'm going to treat you like a child" my guests and I were completely mortified and stripped of our disney experience. To top it off the fireworks were cancelled. Wow what a let down!Desired Settlement: I would like a refund! I have my reciept

Business

Response:

[redacted]:

Thank you for your comments to Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.

We apologize for your disappointment with the temporary closure of some of our attractions. For the safety and well-being of our Guests, all major attractions in the Park are refurbished on a yearly basis. However, even with our extensive refurbishment and maintenance schedules, some operational delays may arise, as unfortunately, there are numerous factors that can sometimes cause an attraction to automatically shut down. We try to minimize Guest inconvenience by returning the attraction back to operational status as quickly as possible. Please accept our apologies for any inconvenience that you experienced.

Additionally, although we have no control over the weather, we do try to make the best of all conditions. The decision to cancel any form of entertainment, such as our fireworks presentation, is certainly not taken lightly and is made only after taking into consideration many factors of our operation, especially safety for our Guests and Cast. We do apologize for the disappointment and inconvenience that you experienced.

In the future, if you encounter any inconveniences or disappointments, you are invited to visit City Hall in Disneyland® Park or the Chamber of Commerce in Disney California Adventure® Park to register your comments. We are confident, when given the opportunity, our Cast Members can address your concerns with the utmost professionalism and courtesy while you are here with us at the Resort.

To help alleviate your disappointment, we would be happy to offer your family tickets for another visit. Please send your actual paid tickets from your visit, along with your name and mailing address, so that we may process this request. We suggest retaining a photocopy of the barcode side of your tickets for your records, and recommend sending the original tickets via certified mail. Please address all correspondence to:

Disneyland® Resort Guest Experience Services

Attn: [redacted]

If you have any questions, you may contact me directly at [redacted]

Again, thank you for reaching out to us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.

Sincerely,

Demosthenes Miles

Disneyland® Resort

Guest Experience Services

Review: On March 22, 2014, I took my family (wife, daughter, and me) for my daughter's 6th birthday to Disneyland. The cost was $270 for the entrance fee and $16 for parking. What wasn't disclosed at the time of purchase was that the main attractions were closed. Thus given my daughter's height, and limited openings on rides, we were limited to getting on 3 rides. The attractions we wanted to ride, which were closed, includes "Its a Small World", the "Submarine" and "Alice in Wonderland." This was a major disappointment to the whole family, especially my daughter.Desired Settlement: I would like Disneyland to provide me with tickets on a Saturday that my family is available, so that we can enjoy these attractions when they are open.

Business

Response:

Review: my family and I went to Disneyland on Tuesday 06/17/14 9 people in are group first stop when the park open was frozen ana and elsa because the girls in are group wanted to see them and knew they were popular. The team lead [redacted] C told us 3 hour wait we said ok sure no problem well that 3 hours turned into over 5 we were all frustrated I called [redacted] back over there when we got to the sign that said from this point 120 minutes which was wrong from the sign that said 120 minutes it took well over 120 minutes I ask [redacted] why do you put 120 minutes when we all know its much longer he said that is the max the sign can say? which makes no sense. I told him we were all mad other customer not just me. I caused a scene because you pay way to much money to stand in line for 5 + hours stop telling folks it will take 2-3 hours when it takes way longer. it ruined the whole day I wanted some compensation [redacted] only offered me 1 free fast pass what a joke!!! My family nor I will ever be back to Disney waste of money and time!Desired Settlement: I would like a refund of the tickets plus you need to change your sign to be accurate. Have one of your emplyees stand in line and figure out the real wait time stop telling people 2 1/2 hours that is not right. We would have never gone knowing it would take 5+ hours. The person working there keep telling people 2 hours I would yell over him no its not its 5+!! Everyone in the line was upset with Disney!!!!

Business

Response:

July 7, 2014

Review: My friend and I purchased ticket's to the costumed event Mickey's Halloween Party several weeks ago for Friday, October 23rd, 2015. We showed up at 4 p.m. on Friday, October 23rd, 2015 in our Ghostbuster costumes ready to enter the park. Our costumes complied with the costume guidelines posted on the event's website. We were detained at the security gate and asked to wait to have our costumes inspected. We complied. During this time, people asked to take pictures of our costumes. Disneyland management and security saw this and denied us entry, saying that our costumes were "too good" and distracted people from the Disney characters. We argued with them about it, and they had their security officers harass us. We left upset about being turned away for an event that we planned weeks in advance, and found that as we were leaving, Disneyland security continued to harass us and follow us, telling us that we had to go to our car immediately and leave the property when we tried to purchase something to eat at downtown disney. During this time, a number of people defended us to Disneyland management and security, arguing on our behalf.

It is also worth noting that the Disney staff tried using several excuses for making us leave, and we met each one with reasons for how we either complied with their guidelines, or how they were selectively applying their rules to us and not others (for example, they made up a rule about "large props" that was not posted in the costume guidelines, but they allowed other guests in similar costumes of the same size to enter). Finally, they just told us that they could "change their policy at any time" and that we had to leave, suggesting that they had no reason, they just wanted us to leave because they were causing a scene and people were on our side.Desired Settlement: Firing of the harassing security guards and compensation for our wasted time. We both took the day off of work and lost income by going to this event. By making it so that we could not attend, the loss was for nothing.

Business

Response:

November 5, 2015

Dear Mr. [redacted]:

Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort.

We apologize for the disappointments you experienced during your visit. As per our telephone conversation on October 29th, we are mailing you two 1-Day Disneyland® Resort Park Hopper® tickets and you should be receiving them shortly.

If you have any questions, or additional comments you wish to share, you may reach me directly at [redacted].

Again, thank you for contacting us. We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect.

Sincerely,

Disneyland® Resort

Guest Experience Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am responding with a rejection as this is a time-limited claim and, though I did speak with Mr. [redacted] on October 29th, I have not yet received anything from Disney land in the mail after 11 days. Anaheim is not far from here, so I don't know why there is a delay there, if anything is indeed coming.

Review: During the bag search on Sat, 01/24/2015, around 2:30pm, with Cast member [redacted] from[redacted], he dropped my camera on the ground and refused to provide me any assistance. I asked him to call a manager I wish to file in a complaint immediately to his manager, but he responded that he can only call his "lead" but not manager, poor customer service. Again, I did warn him that is an expensive camera after searching he should just leave my personal items on the table, but he failed to do so.Desired Settlement: (1) Give him more proper training, you never take anything out of my bag and accidentally drop it. (2) If I need to see a manager, he should let me to do so immediately. - I have to be honest with you with the witness of [redacted] and his coworkers, the camera is already broken, but because the data were saved on a SD card, thank goodness that no memory were lost at this point. If Disneyland refuse to response in here, I will not come anymore. Please also do not call me, I wish to keep the response in here as part of the public record.

Business

Response:

February 11, 2015

Review: On March 24-26 2015 my family visited Disneyland and California Adventure, located in Anaheim CA my wife an I have annual passes that are almost expired and we bought 3-3 day park hopper tickets for our children .This was suppose to be our last visit to the area for a while because of the high cost. We have been several times in the past several years. It normally is truly is a magically place. We entered Disney around 6:00 pm on the 24th and were roaming inside the California Adventure., During our visit many rides that my kid and us adults like to go on in both California adventure or Disneyland were closed. They had multiple rides completely closed with signs staying there are to reopen later in the year. When we went to complain about our trip early on the cast member was non-empathetic and dismissed our concerns. We always go during the same time each year to because my son is disabled and cannot handle the park during peak times. Because of the closure of many rides, like [redacted], [redacted], [redacted] always going out, closing [redacted] several times, The [redacted], [redacted] caused the rides that were open to have longer then usual lines/wait times. My whole family is very disappointed and most of the rides that we didn't get to ride were closed or down. We traveled down from Northern California to visit the happiest place on earth to be let down. We are not happy for the service provided on the particular dates. There should be some way that we can easily check for when rides will be down for maintenance. They didn't even mention the ride closures when buying the tickets for the kids at the gate. As much money we spend on annual passes for my wife and I, then the cost of 3 -3 day park hopper tickets for our three kids, gas, hotel, food, and souvenirs. It truly was disappointing.Desired Settlement: I would like to be able to plan another trip for my family so we could have the magical trip that you expect from Disneyland/California adventure. I don't think I should have to burned the whole cost of the replacement trip.

Business

Response:

Review: Me and my wife had annual pass , but in February they expired and we didn't renew cause we were scared about the measles outbreak and with a 1 year old we thought we would wait to renew, I talked to coustmer service at the park and was told you usually have to renew before they expire but sense the outbreak they are letting people renew after they expire , I called today and was told that was false and would have to purchase new passes and have to put 200 dollars down which I wouldn't have to do at the renew .Desired Settlement: I believe sense I was told they would renew and sense they couldn't guarantee the health and safety they should renew my passes

Business

Response:

August 23, 2015

Review: None of the primary natures listed above really cover what the problem is so I just had to pick one to continue.

I took a first time visitor to Disneyland on saturday. It was my first time in about 20 years as well. I bought our tickets online for $198. We had just wanted to go to Disney not [redacted]. We figured there was to much to do at Disney and the main ride we wanted to go on, last I knew, was at Disney. [redacted]. We got to the park about 1:00pm We walked around and realized there was nothing for us to do. Not to mention getting lost through the maze. We went to the area that I thought I remembered [redacted] being in and it was not there. We stood in line for a ride and for the life of me I can't remember the name off hand. A mountain ride. and after waiting so long we get up there and it closed. Not happy. Wasted time waiting in line. We finally manage to work our way over to the big mountain in the middle of the park, [redacted] I think it is called, and it was closed. So we find [redacted] and we wait in line for an hour and a half and get up to the entrance and they shut it down. By now we are very angry and realize what a rip off this has become and what a wasted day. We go to City Hall along with a couple dozen other people and file a complaint. I advised the girl at the counter what happened. I also told her that we had season passes for [redacted] and we could have gone there for free basically and had so much fun riding all the different coasters and rides there. But instead we came to Disney and spent the $198 plus parking. Just to walk around and do nothing and wait in line just to wait. This had to be the worst visit I have ever had and we will NOT be going back again. The only thing she said was she was sorry and she could offer us a fasttrack pass for another ride. I told her there is nothing that we want to go on there and the only couple of rides worth going on were closed already so the pass wouldDesired Settlement: A complete refund of the money paid for services not rendered. The full $198 for the tickets and the full $17 for the parking. The only services rendered was that we got to walk around and do nothing.

Business

Response:

June 6, 2015

Review: A disneyland associate moved my 1 year old sons stroller and spilled an icee all over the stroller, leaving it stained and ruined. I attempted to ask an employee near the [redacted] ride for assistance but was informed that they are able to move my personal belongings at any time and that they are not held responsible for any damages incurred in them doing so. I asked to speak with a manager as I did not feel this was fair treatment and was informed that my concerns did not warrant A manager. During our visit we also had an employee in toon town treat my children like they were irrelevant while waiting in line for a ride. No one was polite to them while they were loading the line and other children were able to cut in front of them from the back of the line, after my children waited in line for 40 minutes. my family and I have visited Disneyland every year in April for 13 years and have never had such terrible service.Desired Settlement: I would love to have my tickets refunded or replaced for my family so that we may have another opportunity to create the memory that we have created for 13 years. Mymother, husband, 3 children and sister and her 2 children would like either a refund for such an awful visit or a replacement of our tickets.

Business

Response:

Dear [redacted]:

Review: I order t shirts and Disneystore.com on September 14. Promised a deliver in 6 weeks. It is over 8 weeks, my credit card has ben charged and no product. I called the 800 number and the Fairy God mother said it was already shipped and they could not refund my money. Yes she identified herself as a fairygod mother.Desired Settlement: And an apology along with the shirts. I planned on using them for a special celebration. I have one every time we go.

Business

Response:

November 17, 2014

Review: I am a father of two young children yrs. 10 and 4. Throughout the year I had promised them that as a Christmas gift I would take them to Disneyland. Their dream never came true as I had planned on Dec 27th. I arrived to the park, Paid for parking and was givne a flyer that the park was overcrowded and no one was allowed to come in to the park. How can you explain this to a 10 and a 4 year old? After you had promised them that Disneyland is the happiest place on earth.With my two kids crying we exited the park with $16.00 short on my pocket that I had paid for parking. This is a shame on Disneyland. My kids were tearful and our Christmas vacation and time was destroyed. I feel horrible about this experience and want to voice my concern about how this was handled. I complained as I arrived to the ticket sales, but all I got was an apology. Very shameful!Desired Settlement: Would like to visit the park and make this promise to my kids. I work full time and have hardly any time to take them to vacation. Disney ruined our plans.

Business

Response:

January 15, 2014

Review: For over 20 years, I have been a Disneyland fan and have never had a complaint until July 19. Every year, my husband's parents treat the grandchildren to a Disney mini-vacation. We had a total of 11 people in our party, including five children. They were all very excited to experience the Diamond Celebration but as we walked through the park, it was just one disappointment after another because so many attractions were closed: Innoventions, Buzz Lightyear Astro Blasters, Autopia, Storybook land Canal Boats, Big Thunder BBQ Ranch, Big Thunder Ranch, Mark Twain Riverboat, Tarzan Tree House, Fireworks.

The Disneyland cast members also poorly handled the storm that hit that Sunday. As we walked through two inches of rushing warm water in front of It's a Small World, employees literally stretched out their arms to prevent guests from entering the gift shops to get out of the rain. I can understand their desire to maintain the orderliness of shops, but the same lack of hospitality presented itself at Fantasyland Theatre as well. As guests came there to escape the weather, employees began frantically roping off the theater to keep newcomers out though many seats were still available. Once the show ended, employees immediately started rushing everyone out of the area. Many wanted to stay and didn't know where to go because the rain was still pouring down. For how much we all spent on tickets, was it really too much to expect to be allowed to stand under a canopy? It would have cost you nothing. And $10 for plastic ponchos revealed that the heart of Disney is no longer what it used to be.

The next day, we went to Disney California Adventure Park. The main attraction for my sons was the Radiator Springs Racers. They talked about it all day. At 11am, we got fast passes for 8:10pm. At 8:20, we arrived only to be told that it was closed! Francis' Laybug Boogie, Little Mermaid, and Golden Zephyr were also closed.Desired Settlement: Replacement tickets so kids can go on all the rides that they missed out on.

Business

Response:

August 10, 2015

Review: I purchased my pass [redacted] in March of 2014. I was advised that the pass expires on March 21, 2015, but that I had 30 days to renew it after that date. I was unable to do it online (received an error message), so on my birthday, April 16,2015, I visited the resort to celebrate. I was advised that my pass was already expired and I needed to start over. This is unfair and unethical to be getting misinformation from one company, even if was from different associates. On May 3, 2015 I visited the resort once again and started a new contract under my brother. I was able to keep the same card but my brother had to pay the additional down payment of $99.00 along with the first months payment.Desired Settlement: I would like an apology for being provided misinformation from several associates and the embarrassment I received when I first visited the resort once my pass expired. I would also like for my brother to be refunded the $99.00 that he had to pay as a down payment.

Business

Response:

May 15, 2015

Review: Improper conduct at California Adventure, Radiator Springs Racers, 27th of Dec. 2014 around 10:00 P.M.+

On the 27th of Dec. 2014, My two children (ages 17 and 19) and I visited California Adventure and we received 10 P.M. fast pass ticket for Radiator Springs Racers.

Around 9:55 P.M. we lined up and showed a female Ride Controller our fast pass tickets. She checked our tickets throughly (for the correct pass and time).

As we proceeded to the final check, we gave all pass tickets to the second Ride Controller, [redacted], [redacted]. After checking the tickets, he let me and my daughter through, but then held back my son (time difference a few seconds). Then he claimed that we gave him the (wrong) passes (for Soaring California) instead of Springs Racers. I was 100% positive that I gave him our Radiator Springs Racers passes, (although I might have handed him Soaring California passes ALONG WITH the passes for Spring Racers because they were stacking up in my pockets).

He told us that we could not go in because we didn’t have correct tickets. How could we prove we have tickets when he already collected them and even let me and my daughter through, holding back my son.

I insisted we gave him the tickets. He refused. It was his word against us (3 people).

I was very disappointed and I told another Ride Controller. Without investigating anything, he told us “I’m sure you did..”, repeatedly in a mocking insulting tone. If he had believed us, we would be given line to the ride. So it was direct insult and bias to us by him.

If we had sneaked through, then [redacted], [redacted], was implicating that first Ride Controller was at negligence. In any case, [redacted] directly accused the three of us (customers) that we lied against to just getting into the ride by his action. We were insulted and made embarrassed as well as too tired to make a fight for our rights. We left the park instead of making official complaint at the park.Desired Settlement: 1. We would like [redacted], [redacted] considered a bad employee, an example and proper action to be taken upon. Checking tickets was not his job as he improperly handled it and would not admit fault. For him, it was just tickets. For us, it was entire vacation experience.

2. His friend (the third controller) was even more insulting to us. Please conduct investigation.

3. Flawed procedure must be fixed. Do not rely on employee counting tickets in one hand or another. Fast pass should be serialised to ticket holder's serials to avoid further problem.

4. We would like refunds (at the very least). $ 96 x 3 for tickets, $17 for Parking = $ 305

Business

Response:

January 13, 2015

Review: On March 21 2015 my self and kid visited Disney Adventure,Anaheim CA on a one day regular ticket price.We entered Disney around 9:30 am and were roaming inside the Disney Adventure.During our visit my kid likes attractive rides in the Disney Adventure.On the particular day some of the attractive rides like Mickey's Fun Wheel,The Hollywood Tower and some of kid movie shows were closed.The Disney adventure employees told they were some technical difficulties and this events were closed for the entire day.Myself and kid were totally disappointed and this were the attractive rides my kid enjoys a lot.My kid travel all the way from [redacted] to visit Disney adventure and this attractive rides.We are not happy for the service provided on the particular day and the amount we paid for entire day didn't cover all the rides.The Disney management should have told before buying the tickets at the entrance that this few rides were closed for entire day so that we would have planned Disney park but they didn't convene this....Desired Settlement: We request to refund either one ticket price for the inconvenience caused due to Disney adventure technical failures.

Order Conf ticket # 1 : [redacted]

Order Conf ticket # 2 : [redacted]

Business

Response:

April 13, 2015

Review: We recently visit Disneyland parks during the new year celebrations. While we're there, a cast member was being very rude to us in saying that we're using a selfie stick and need to get out of the park. She's then proceed to call security members as if we are criminals. We had to wait for a good 20 minutes until security arrived. We then spend another 20 minutes to resolve the issue. When talking to the security people, we completely understood the reason why a selfie stick can be dangerous and a nuisance to others. However, we have said that we would use the gopro 3-way stick as a hand held device or put it a way. However because it can extend from 7.5 inches to 20 inches (it's really short) we had to physically remove it out of the park. Having no easy way to get back to the hotel, and no car, very young children with us, we had no choice but to surrender the gopro 3-way stick to the security team.Desired Settlement: We believe that Disney was being unreasonable in demanding the GoPro 3-way stick removal (technically not a selfie stick). We ask that Disney reimburse the expenses of the gopro stick back to us.

We felt very unhappy and frustrated by the rude cast member who treated us like criminal and not reasonable human being who understand ideas if they can be communicated to us. We are also unhappy about the time spend waiting for the security team. We probably wasted an hour with the incidence instead of enjoying our vacation. For the rest of the day, we felt horrible being at Disneyland and wanted to walk out. We believe that the the options of being kick-out (for a not technically a selfie stick) or surrender the item to Disney was very unreasonable. However, we completely understand that with the amount of guests, it might be the only options. It still does not make it right. We ask for a credit to our three 4 days passes due to our non-magical experiences. We would still love to come back.

Business

Response:

January 13, 2016

Dear Mr. [redacted]:

Thank you for your letter to Revdex.com, which has been routed to our office for reply, regarding your December 31st visit to the Disneyland® Resort.

We apologize for any disappointment you encountered during your visit. As listed under Prohibited Items on our Park Rules page at www.disneyland.com, hand-held extension poles for cameras and mobile devices may not be brought into the parks. Extending handles like the one you described would be considered a prohibited item.

As per our standard procedure, you were given the option to return the prohibited item back to your hotel and/or car, or surrender it to Security. As you chose to surrender the item, we are unable to provide any compensation for the prohibited item. We apologize for any disappointment this may cause.

Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests.

Sincerely,

Demosthenes Miles

Disneyland® Resort

Guest Experience Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.- Disney does not address the fact my gopro 3-way accessory is a handle for the gopro camera and not a selfie stick. The technicalities here is that the handle is often needed for these type of camera and it is not necessary used as a selfie stick. Disney prohibit selfie stick but not "handle". In a dual-use device, Disney policy is unclear. The policy mentions "hand-held extension poles" which doesn't apply to the go-pro handle. It is definitely not a pole.- Disney mentions that customers has the options of walking back to the car/hotel or surrender the item. In reality, the first option is not a feasible one for us (and probably many others) which make this policy a systematic robbery.