I took my carpet steam cleaner in for a mechanical issue The sign on the door notifies customers that a free estimate will be provided before any work The technician looked at the unit and took it to the back He actually resolved the problem in the work area, but when he brought it out to show me, the problem was not solved He told me that because he did not know what the problem was, he could not give me an estimate but I asked that he fix it anyway When he was writing up the work order, he removed the dirty water reservoir, a necessary process so he could locate the model number, and when he did, a gasket fell off the unit on to the front counter, which both my wife and I witnessed I left the store at that point and picked up the machine a few days later after the work was completed When I tried to use the machine, it failed to suck up water I took the reservoir off and the gasket was missing When I returned to the store to get the part back, the owner was there and I explained that I would like a gasket as his technician failed to replace it He told me that was impossible because the work area in the back has a small wall around it to prevent parts from falling off When I told him that I saw the part when I left the store, he refused to believe me, but said that he would check with another store to see if he could locate the part for me That was the last time I heard from him He never returned to me my gasket, never found a replacement for me, never contacted me to tell me either, and I had to purchase one from an online source I do not believe he meant to keep my part on purpose, but when a vendor makes a mistake, especially at the customer's expense, I expect him to fix it, not blame the customer and make them pay for it as well
I took my carpet steam cleaner in for a mechanical issue. The sign on the door notifies customers that a free estimate will be provided before any work. The technician looked at the unit and took it to the back. He actually resolved the problem in the work area, but when he brought it out to show me, the problem was not solved. He told me that because he did not know what the problem was, he could not give me an estimate but I asked that he fix it anyway. When he was writing up the work order, he removed the dirty water reservoir, a necessary process so he could locate the model number, and when he did, a gasket fell off the unit on to the front counter, which both my wife and I witnessed. I left the store at that point and picked up the machine a few days later after the work was completed. When I tried to use the machine, it failed to suck up water. I took the reservoir off and the gasket was missing. When I returned to the store to get the part back, the owner was there and I explained that I would like a gasket as his technician failed to replace it. He told me that was impossible because the work area in the back has a small wall around it to prevent parts from falling off. When I told him that I saw the part when I left the store, he refused to believe me, but said that he would check with another store to see if he could locate the part for me. That was the last time I heard from him. He never returned to me my gasket, never found a replacement for me, never contacted me to tell me either, and I had to purchase one from an online source. I do not believe he meant to keep my part on purpose, but when a vendor makes a mistake, especially at the customer's expense, I expect him to fix it, not blame the customer and make them pay for it as well.
I took my carpet steam cleaner in for a mechanical issue The sign on the door notifies customers that a free estimate will be provided before any work The technician looked at the unit and took it to the back He actually resolved the problem in the work area, but when he brought it out to show me, the problem was not solved He told me that because he did not know what the problem was, he could not give me an estimate but I asked that he fix it anyway When he was writing up the work order, he removed the dirty water reservoir, a necessary process so he could locate the model number, and when he did, a gasket fell off the unit on to the front counter, which both my wife and I witnessed I left the store at that point and picked up the machine a few days later after the work was completed When I tried to use the machine, it failed to suck up water I took the reservoir off and the gasket was missing When I returned to the store to get the part back, the owner was there and I explained that I would like a gasket as his technician failed to replace it He told me that was impossible because the work area in the back has a small wall around it to prevent parts from falling off When I told him that I saw the part when I left the store, he refused to believe me, but said that he would check with another store to see if he could locate the part for me That was the last time I heard from him He never returned to me my gasket, never found a replacement for me, never contacted me to tell me either, and I had to purchase one from an online source I do not believe he meant to keep my part on purpose, but when a vendor makes a mistake, especially at the customer's expense, I expect him to fix it, not blame the customer and make them pay for it as well
I took my carpet steam cleaner in for a mechanical issue. The sign on the door notifies customers that a free estimate will be provided before any work. The technician looked at the unit and took it to the back. He actually resolved the problem in the work area, but when he brought it out to show me, the problem was not solved. He told me that because he did not know what the problem was, he could not give me an estimate but I asked that he fix it anyway. When he was writing up the work order, he removed the dirty water reservoir, a necessary process so he could locate the model number, and when he did, a gasket fell off the unit on to the front counter, which both my wife and I witnessed. I left the store at that point and picked up the machine a few days later after the work was completed. When I tried to use the machine, it failed to suck up water. I took the reservoir off and the gasket was missing. When I returned to the store to get the part back, the owner was there and I explained that I would like a gasket as his technician failed to replace it. He told me that was impossible because the work area in the back has a small wall around it to prevent parts from falling off. When I told him that I saw the part when I left the store, he refused to believe me, but said that he would check with another store to see if he could locate the part for me. That was the last time I heard from him. He never returned to me my gasket, never found a replacement for me, never contacted me to tell me either, and I had to purchase one from an online source. I do not believe he meant to keep my part on purpose, but when a vendor makes a mistake, especially at the customer's expense, I expect him to fix it, not blame the customer and make them pay for it as well.