Discount Surgical Stockings Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]i sent a note exsplaining that the package was missplaced and if they were any kind of good cumpany with good customer service they would have just exchanged or at least return my call like they promest when the lady said ill have the boss call you back he just went to lunch he will be back in min and he didn't even bother to call me back and to this point I still have not herd from them (a phone call back) I contacted you (Revdex.com) and now im finaly getting some response.the lady who anserd the phone said what ever he said(the boss)is what is going to happen but no they are so worried that they were going to loose money witch I asked for( a swap not for my money back) for the kind that were not defective (that would not cause pain and swelling in my foot ) witch they should not be selling it is a safety issue for other customer's I was asked by my doctor's office were I was getting my compressing sock so he could recomend them to his other cliant's but I would not recomend them because they dont stand behind they product or word yes I was late getting them back I did have an rma it's not like I wore them I tryed and found it caused problem's I never opened the other package their were still new compression scock's a good and quality company that cared would have just exchanged them and keep a custome who had suposadly only spent $witch would have been more if you replace the scocks every month as recomended it just an ishue of unsafe product and poor customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Full Refund was issued to customer as per their request on 4/**/
"">Discount Surgical Stocking
***

After months of begging and pleading with these rip off artist, not only do they NOT REFUND my money for the damaged items, THEY SPEND EXTRA MONEY TO SEND THEM BACK TO ME!!!!! It was garbage and they spent the money they COULD HAVE USED to keep a customer on postage just to irritate me EVERYONE should know how these people operate and BEWARE!!! These people actually think and believe they can make a customer mad and continue to get away with it I am here with this review to try and start putting a stop to it!!!

Dear Revdex.com, We shipped the package back to *** *** because it was non returnableBelow is the information for the package that was sent back to *** *** which was received and signed for.Tracking
Number: *** delivered• On Time • Expected Delivery Day:***, February*, • Signed for By: * *** // ***, ** *** // *** ** Product & Tracking InformationPostal Product:• First-Class Package Service Extra Svc:o Signature Confirmation™DATE & TIME STATUS OF ITEM LOCATIONFebruary*, , *** ** Delivered *** ** *** Your item was delivered at *** ** on February*, in *** ** ***The item was signed for by * ***February*, , *** ** Out for Delivery *** ** *** February*, , *** ** Sorting Complete *** ** *** February*, , *** ** Arrived at Post Office *** ** *** February*, , *** ** Arrived at *** Facility *** ** *** February*, , *** ** Departed *** Facility *** ** *** February*, , *** ** Arrived at *** Origin Facility *** ** *** February*, , *** ** Accepted at *** Origin Sort Facility *** ** *** February*, , *** ** Shipping Label Created *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was live chatting with an associate when I made the purapurchase and even they were not aware that the product was put of stock It was not on the site upon purchaseAdditionally I had to email the company to be told the item was on backorderThe company never told me and most likely would not have if I didnt contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have never
owned or operated a business, nor have I ever had any interest in owning or operating a business, however common sense would seem to say that if a customer receives a damaged item for which they have paid, it should be the responsibility of, and in the best interest of, the business to make it rightAlthough this business unapologetically resolved my complaint to my satisfaction, I have no confidence whatsover that they would do the same for other customers without each customer having to file a complaint such as I was forced to do.Their business model is seriously flawed and it escapes me how this business can continue to sustain itself with such flawed customer service policies, in the light of so many other complaints and so many other highly competitive companies for this product who treat their customers rightNevertheless, I stand by my original review of this business and will shop from their competitors and will encourage friends and family to do the sameSincerely,
*** ***

VERY POOR customer service Will NOT stand behind their merchandise WRONG size sent, ripped into pcs within a months time Been wearing compression wear for over years and NEVER A PROBLEM TILL I DEALT WITH THIS COMPANY!!! AVOID!!!! Oh, and partial credit was FINALLY given, but less 30% for a "RESTOCKING FEE" How the He!! do you restock damaged merchandise???!!!!!

On 4/**/2015 we sent 2 new pair as customer requested at NO Charge
Discount Surgical Stockings 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved & As I mentioned in another email a refund of the check be best.
Sincerely,
[redacted]

Dear [redacted],
 
We show that [redacted] made a purchase at our company on April **, 2014 totaling $298.54.
She was...

unsatisfied with some products and we emailed her a return label to return the stockings she was unsatisfied with and she did return them and we issued her a refund of $231.76 on May **, 2014.
 
Please let us know what further information you may need from us.
 
 
[redacted]

Old Style', serif;">Dear Revdex.com   [redacted] purchased some stockings on September **, 2014. We fullfilled his order the same day and shipped it out September **, 2014 he received his order a few days later. He called October *, 2014 to obtain a return authorization number from us so that he may return the order to get an exchange. He was informed that day that he had 2 weeks to send back the return so we could do the exchange for him. [redacted] sent the package back to us Febuary *, 2015 4 months after the purchase. We have a 30 day return policy which is clearly stated on the invoice. Package was returned back to consumer because he was way past the 30 days return policy. At the present moment [redacted] has spent with our company $150.00 not $200-$300 like he has quoted.   Had [redacted] sent back the order to us within the 30 days of purchase as our return policy indicates this issue would have been taken care of.     Our office hours are, Mon.-Thurs. 9am to 6pm & Fri. 9am to 5pm.   Thank You and Walk In Good Health   [redacted] Discount Surgical Stockings [redacted]

We sincerely apologize for the back order -unfortunately sometimes back orders do occur. This order was placed on was on 4/**/15 and was on back order until 5/*/15 The order was not...

charged until the order shipped out on 5/* We did apply rush service to the order as the customer requested when she called us We do inform when an item is out of stock online prior to adding to cart - we are sorry this was not seen at the time the order was placed An email back order notification letter was also sent on 4/** with an anticipated date of arrival. We are sorry again for the back order on this product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[I never received an itemized list of charges made to my bank account although I had requested it. I was charged for an item they did not have in stock and had not shipped. My request for an explanation of charges was simple and reasonable. They did not provide it, and their response to the Revdex.com negates to mention it as well. Their response also negates to mention other products that were ordered, held back while waiting for something not in stock, that I would not have known about had I not called, and contributed to the confusion of what had been charged to me BEYOND what was shipped and addressed below. I have been refunded, yes, but their refusal to provide itemization of charges made to my account, and their response not addressing each of the issues once again demonstrates their business practice that I no longer need to comment on. They have clearly represented it for themselves. I will never do business with them again. I will never recommend them to others.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Dear Better Busines Bureau
 
Style', serif">After looking into our records we do show that we did receive [redacted]’s check and very sorry for the delay. We receive hundreds of checks a week and somehow this check was not recorded. Whatever resolution the customer would like let me know we are willing to refund her back or place the order for the customer. Please advise.
 
Thank You and Walk In Good Health
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]                   thank you for help in this matter  i would have not had to file a complaint if they had just made the exchage like I asked  but any way I am happy it is resolved and if dss want's I will still buy product's from them and be a returning customer thank you once agian [redacted] tel ###-###-####

[redacted]
We emailed concerning case id # [redacted] on 6/** that as of 5/**/2014 the customer has been refunded back to her credit card in full
 
We have received another communication stating the case is still open
 
I have attached the credit card refunds totaling $322.53
 
Recapping
On 5/* customer was charged $298.54 + $23.99 totaling $322.53
On 5/* refund was issued for -90.77
On 5/** refund was issued for -231.76
Refunds total 322.53
 
Please let me know if this satisfies your inquiry or if further information is needed
 
All My best
___________________________________
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Beware, Discount Surgical Stockings will not accept returns over 30 days, even unworn items. I purchased two pair of a new item, No Foot Compression in Feb and in May tried them on. The stocking actually cut off my circulation and my leg began to swell. There was no warning included. DSS refused to consider a switch to another product, they were adamant about no return of even an un-open package. I have been a regular customer for years, no more.

We Have issued a full refund as the customer has requested Please note - a full refund wad issued as store credit originally & that this order was returned after allowable return...

time

Our records indicate that we have addressed this complaint on September **, 2014. At that point in time the representative that was handling this case was [redacted] Below is what I had responded back to her September **, 2014.
class="">  **  [redacted] Dear [redacted],   [redacted] has notified us on August **, 2014 that she had not received her package. We looked at her tracking information for the order and tracking showed being delivered by [redacted].   Out of courtesy to our customer we reshipped another package to her free of charge on 8/**/2014. The second package which was shipped at no cost to her it was delivered on September *, 2014. Tracking number is [redacted]   Below is the tracking information for the replacement order (sent at no charge).     Tracking information for [redacted] Delivered by Local Post Office   Delivered On: [redacted]  [redacted]
[redacted] Package Delivery Date: [redacted] Package Destination: [redacted] Package ID: [redacted] Package Sequence Number: [redacted] Package Status: Delivered by Local Post Office   If there is any other questions please feel free to ask   Thank You and Walk In Good Health   [redacted]
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