Discount Shooters Supply Reviews (2)
Discount Shooters Supply Rating
Address: 1050 Melody Lane, Ste 140, Roseville, California, United States, 95678-5200
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Hello there,So to give you a little background on what is going on, here is our side of the story,We were contacted by a Service Member that...
wanted to have a few custom firearms done for their units while they were deployed. They were to be engraved and priced at a huge discount. The company that we had chosen to supply the order did not meet their original date which was between September and October. We did not give an exact date on the delivery of said orders to the customers. Where Mr. [redacted] received the October deadline we do not know. Every time he called we told him the truth, the firearms were not in yet from the manufacturer. We have 4 other customers left that have yet to receive their orders as well all of which are patiently waiting. The orders are going out in the same order they were processed by our staff. Per our contract which is attached and signed by Mr. [redacted] there are no refunds or exchanges. That being said a few customers have wanted to switch to other firearms that chose not to wait. Even though it is against the original contract, we started offering exchanges of product of equal value to customers that did not want to wait any longer. We are still willing to exchange other product for the money Mr. [redacted] has already spent or he can continue to wait until his firearm is ready. We are trying our best to receive these firearms as fast as possible but we cannot control the production as we are not the manufacturers.We appreciate your help with this matter and please let us know if there is anything else that is needed.
Hello, Thank you for your rapid response. Please see attached receipt and let me know if there is anything else you need from me. Thank you,[redacted]