Discount Scooters

I am sorry for the issue please contact me and will take care of the paymentThanks

I am so sorry for the delay we have been caught up on a real big project that set us way back, I do have the flooring material for the basement and am willing to get right over there at the beginning of the week to install and start the rest of the projectAgain we do apologize for the inconvenience and wi we have caused and will do whatever it takes to make things right

Yes we did have a delay in starting the project, I had other jobs underway and did not want to spread are selves out to thin, its always difficult giving an accurate start date in are line of work being we never want to rush out of a project that's almost finished and there's usually extras added to
contracts which pushes us forward even moreYes we did have issues with the frame less shower door, one of the biggest ones was that the original installer had it installed upside down with improper gaskets that's why the stationary panel was coming out of the track, the other issue we had was using this door to a completely new rebuilt tiled shower stall, now with these doors being semi frame less there is zero room for tolerance, So with the glass cut upside down and having to reuse it made are job that much more difficultWe have installed dozens of these units in the past with no issues unfortunately this one gave us a tough timeTypically with doing a job like this we would just have a new door made with are measurments but we understood that you wanted to reuse yoursI do apologize in being able to contact me I tried a few times to set up a date to make the repairs and it went back and forth a few times I didn't realize you had emailed me so when I seen that I replied to call me this way we could just set up are start date over the phone, I do apologize again that we couldn't make it there in a timely schedule to avoid this confrontationWe do guarantee all are work percent and stand by everything we do percentI do everything possible to keep my customers very happy so I can build an ongoing relationship which in return helps are growthI have hundreds of very satisfied customers and will do everything in my power to add you to the list.So what we are going to do to resolve this is come and replace you seat which I have, replace the tile where you can see a piece of the drill hole, re grout where necessary also exchange out the door that was damaged and get the water repellent material applied to the existing panel all at no chargeI know you offered to pay for that but this is the least I can do to show you that we are honest and stand behind who we are as contractors. It does makes me upset that you had to deal with this agitation but we guarantee you'll be percent satisfied at the end and hopefully continue to do business in the future with us. Thanks,
*** ***

Hello and so sorry for the issues you may be having, Its been a little over years since the install and materials do tend to shift our pop loose over time which is why I give a year warranty to resolve whatever it is thats wrongAs for oversize gaps that bees get into the product does call for
a 1/4'' gap for expansion and contraction it must of been cut a little larger but will make the repair so you will not have to worry about the pests again. I am shocked to here that there was no insulation on the windows being it was very cold when we did the install and I know I had the material there for them, I'M assuming that it was an oversight on one of the units but we will gladly come back remove the trim and inspect each and every one. As for the water proofing at the exterior that was installed being I looked threw my photos of the construction phase and saw the protect o wrap tape applied properly which I will be more then happy to show you when I come to the houseWe want to keep you as happy as possible as you have been a great customer who has got us allot of work from us referring potential customers to you for a review and want to keep it that wayWe look forward to serving you in the future for any of your construction needsWe do appreciate the feedback on your issue as this will just make us more alert for future jobs, will be in touch to take care of the repairs. Best Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted] stopped over and inspected an additional window, which also did not have insulation.  He promised to complete all repairs by the end of September, it is now October *, and he has not called me to explain why he hasn't made repairs yet.  My heat is on, which means it is going out all the windows he installed.  As far as the vent is concerned, the gaping holes around it should never have been made or left that way.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope to hear from the contractor soon with a date he will come out and fix my problems.
Sincerely,
[redacted]

The business sent a delayed response.  Please read below: Donna Lehnart, I am very sorry for the issues you have had. We had got extremely busy and understaffed and were unable to keep up with the demand. Please know that we are fully staffed now and are able to resolve whatever the issues you had around the house and will do whatever it takes to make you satisfied and happy with the project. Here at MPH Contracting we pride ourselves in customer service and will always deliver a quality job every time and also stand behind our work 100 percent.Thank you,[redacted]

I am sorry for the issue please contact me and will take care of the payment. Thanks

I am so sorry for the delay we have been caught up on a real big project that set us way back, I do have the flooring material for the basement and am willing to get right over there at the beginning of the week to install and start the rest of the project. Again we do apologize for the...

inconvenience and wi we have caused and will do whatever it takes to make things right.