Discount Muffler

Initial Business Response / [redacted] (1000, 11, 2015/10/16) */ The customer was inadvertently notified that his car was complete before it was actually finishedWhen he arrived to pick up his vehicle, it was obvious that the repairs had not been completedWe offered to immediately pull in the vehicle and expedite the repairs After pulling the vehicle in the shop the customer was not satisfied with the work completed, so we pulled the vehicle out of the bay and immediately refunded his credit card for the full amount We apologized for the confusion and inconvenienceHe was fully refunded on the spot

Initial Business Response /* (1000, 7, 2015/10/19) */

Initial Business Response /* (1000, 11, 2015/10/16) */
The customer was inadvertently notified that his car was complete before it was actually finished. When he arrived to pick up his vehicle, it was obvious that the repairs had not been completed. We offered to immediately pull in the vehicle...

and expedite the repairs.
After pulling the vehicle in the shop the customer was not satisfied with the work completed, so we pulled the vehicle out of the bay and immediately refunded his credit card for the full amount.
We apologized for the confusion and inconvenience. He was fully refunded on the spot.