DirectLink, LLC

We are sorry that Mr*** is unhappy with our service we have on multiple times returned his call and emailsWe don't show that he has called recently but there are several notes in his file from the pastFirst of all Here is our statement on the service he is paying for:Speed: Up to
15MbpsSocial networking, browsing, E-mail, music, shopping, Video streaming, gaming Install Free with One Year CommitmentAdditional Package Benefits: email accountNot all services are available in all areasAll plans are based on maximum aggregate speedsActual speeds may vary and are not guaranteed.This is posted on our website. From what we know Mr*** lives in a very large home running multiple devices and routers which all together us a great amount of bandwidth Here are some of the notes from his file: Tuesday, October 03:02AMusing security cameras-upgraded router/commercial (has an IT guy that does this all) -booster for wifi Monday, July 25, 03:AMcomplaining about speeds, rebooted SM up for days, tests at 100% told him to power his router of and on and to let us know. Tuesday, November 3, 02:AMrebooted SM, customer complaining of slw speeds, was watching mgs of download traffic on SM so this could be part of his speed issue is someone in hogging the bandwidth, I have asked him to disconnect everything before testing and get back to us. This a a sampling of the notes in his accountMr*** lives in a rural area we are supply him with a great internet serviceWe have reached out to him to see if there is anything else we can do he can always increase his bandwidth we do have packages with higher speed. Here a a current snap shot of his radio He is currently getting Mg down not bad! like all networks the speeds vary and may experience slower times during peak hours. We are always working to keep our network working at peak performance and want our customers to be happy Best RegardsJacquie C***DirectLink