Direct Index, LLC

To Whom this may concern,Our company’s goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional mannerUnfortunately, despite our best efforts, misunderstandings and disputes occasionally occurOur company’s policy, however is to
resolve issues as soon as they are brought to our attention before they escalate.Because our sales force is outsourced, managed by an independent director and reviewed monthly (at which time we are apprised of possible errors), our responses to customers’ concerns are sometimes delayed.After investigating the complaint, we have determined that the company may have been invoiced without proper proceduresSince we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our systemThe company's information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,*** ***Customer Service

See attachment for original response. Thank you for your recent notice of complaint dated November 7"We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely manner
Unfortunately, despite our best efforts, we also recognize that misunderstandings and disputes may occur occasionallyIt is our company's policy to research and resolve each issue to a mutual satisfaction.Our company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to thecompany from our system.We regret any inconvenience this may have caused.Sincerely,

[redacted] Thank you for contacting us regarding Mrs. [redacted]'s complaint for Black Water Marine. We strive in providing a professional and courteous service to all our clients but 'Unfortunately despite our best efforts, misunderstandings do occur occasionally. Our...

records show that Black Water Marine had received a complimentary service and we have determined that the company may have been invoiced without proper procedures.We offer different types of services with a variation of terms of agreement; if a signed contract is requested, the proper procedure would be followed. Our representative only contacted Mrs. [redacted] once when she asked to send over the invoice. A few days later when we followed up with her, she advised us that the complaint was already made and did not give us a chance to rectify the enor,At this time, we have removed the company's information from our database and they will not be receiving any other calls to offer them promotions. I have also requested to put Black Water on the do-not-call list since she has expressed that they will not be needing any of our services.We regret any inconvenience this may have caused.

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

ln reference to your recent notice of complaint dated October 3, 2017. We regret the delay in processing this file.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather error the side of caution, we have removed...

all information related to the company from our system.We regret any inconvenience this may have caused.Sincerely,

Thank you for your recent notice of complaint dated January 17, 2017. We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely manner. Unfortunately, despite our best...

efforts, we also recognize that misunderstandings and disputes may occur occasionally. It is our company policy to research and resolve each issue to a mutual satisfaction. Our company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company from our system.We regret any inconvenience this may have caused.Customer Relations See attachment.

Our company's policy is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures, so we have deleted all information related to the company form our...

system.We regret any inconvenience this may have caused.Sincerely,[redacted]See attachment for original

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom this may concern,
Our company's goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our best efforts, misunderstandings and disputes occasionally occur. Our company's policy, however, is...

to resolve issues as soon as they are brought to our attention before they escalate.
Because our soles force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayed.
After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The company's information was also added to our do-not-call file.
We regret any inconvenience this may have caused.
Sincerely,
[redacted] 
Customer Relalions

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company's goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our best efforts,misunderstandings and disputes occasionally occur. Our company's policy, however is to resolve issues as soon as they...

are brought to our attention before they escalate.Because our sales force is outsourced, managed by an independent director and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayed.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The company's information was also added to our do-not-call file. We regret any inconvenience this may have caused,Sincerely,[redacted]|Customer Relations

See attachment. In reference to your recent notice of complaint dated April 25, 2017. We regret the delay in processing this file.Here, at Direct Index, we strive to provide excellent and courteous service to all our clients, and to conduct business in an ethical timely manner. Unfortunately,...

despite our best efforts, we also recognize that misunderstandings and disputes may occur occasionally, It is our company policy to research and resolve each issue to a mutual satisfaction.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The company’s information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,

Our company's goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our test efforts, misunderstandings and disputes occasionally occur. Our company's policy, however, is to resolve issues as soon as...

they are brought to our attention before they escalate.Because our sales force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns are sometimes delayed.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The company's information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I demand a detailed copy of said "invoice" that was "credited" showing invoice number, charges itemized, and paid in full balance.  Send the detailed invoice copy through the Revdex.com in the same manner you responded to the complaint.I am pleased to be added to their Do Not Call List. I am also please that my company information has been removed from their database.
Regards,
Catherine Forbes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We would appreciate a FAX showing that the account has been cleared. Please FAX to [redacted]
Regards,
[redacted]

Our companys goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our best efforts, misunderstandings and disputes occasionally occur. Our companys policy, however, is to resolve issues as soon as...

they are brought to our attention before they escalate.
Because our sales force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers' concerns, are sometimes delayed.
After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system. The companys information was also added to our do not call file.
We regret any inconvenience this may have caused.
Sincerely,
[redacted] Customer Relations

Our company’s goal is to provide professional, courteous timely services to all our clients, and to conduct business in a professional manner. Unfortunately, despite our best efforts, misunderstandings and disputes occasionally occur. Our company’s policy, however is to resolve issued as soon as...

they are brought to our attention before they escalate.Because our sales force is outsourced, managed by an independent director, and reviewed monthly (at which time we are apprised of possible errors), our responses to customers’ concerns are sometimes delayed.After investigat ng the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our System. The company’s information was also added to our do-not-call file.We regret any inconvenience this may have caused.Sincerely,[redacted]

Thank you for your recent notice of complaint dated January 27, 2017. We regret the delay in processing this file.Our company's policy, however, is to resolve issues as soon as they are brought to our attention before they escalate.After investigating the complaint, we have determined that the...

company may have been invoiced without proper procedures. Since we would rather err on the side of caution, we have credited that invoice, and have removed all information related to the company from our system.  The company's information was also added to our do-not-call file. We regret any inconvenience this may have caused.Sincerely,[redacted]

We regret the delay in processing this file.Here, at Direct Index, it is our company policy to research and resolve each issue to a mutual satisfaction.After investigating the complaint, we have determined that the company may have been invoiced without proper procedures. Since we would rather err...

on the side of caution, we have removed all information related to the company from our system.We regret any inconvenience this may have caused.