Direct Business Lending

Thank you for bringing this matter to our attention. Direct Business Lending strives to provide outstanding serviceto each and every client. If we miss that goal we strive to rectify the situation immediately. On June 29, 2015, the client signed our service agreement which discloses in multiple...

places that there are monthly payments.  The client also supplied account information to make the down payment of $329 and the monthly payments.  In checking with the financing company, we confirmed that the client paid the down payment of $329.00 and made 2 monthlyinstallment payments.  All other payments drafted were returned by the client's bank.  Shortly after signing up,  we completed our welcome call advising the client of the services we would provide forthe purchase of the Lender Prep Package.  On July 3, we provided by email, the client's articles of incorporationto be signed and mailed to the State of Idaho.  In August, we completed personal credit consultations to designa strategy to clear up red flag issues that would prevent a lender granting a business loan.  As of today, we stillhave not received the business plan survey, nor the web survey so we can proceed and custom design these items for theclient.The client was emailed dispute letters to be signed and mailed to the credit bureaus.  We did receive copies of thecertified mail receipts from the client.With regards to the Dunn & Bradstreet issue, all it requires is a simple phone call from the client.  We can advisethem what needs to be done.  We were unaware that they had received this letter until this complaint filing.Direct Business Lending requires that the client is current on their payments for the Lender Prep Package to continueworking on the file.  Once the payment goes 30 days past due, we stop processes until satisfactory payment arrangementsare made or the account is brought up to date on payments.We have talked with the client on several occasions and went over the items that are still needed to complete theirpackage.  Our compliance department has reached out to the client to offer a solution and an offer to get theirpayments up to date so we can proceed on the file.  We would like to continue our relationship with the clients and assist them getting funding to help their businessgrow.  Our compliance department will continue to reach out to the client.  We will also upload the surveys forthe business plan and website to the client file once they are received.In an attempt to resolve this complaint we reached out to the client and offered to move the file forward. If any further information is required, please do not hesitate to contact us.

We apologize for the
tardy response. The understanding we came to with the client on Friday, April
1st, was that they would resolve the complaint since we had resolved their
concerns. The Floor Supervisor made contact at 11:00 a.m. The duration of the
call was approximately 50 minutes. The...

conversation started with resolving her
main concern about missed appointments. We discussed the plan of action in
order satisfy all parties. The client requested to have a direct contact that
she can call at any time. Our Supervisor did right by the client by explaining
that we do have someone available for our clients to reach out to during the
week that is shared between all Direct Business Lending Members and provided
the best phone number to reach us. Here is brief review of the terms of our membership and the client's sign-up experience with Direct Business Lending:Initial contact was made in September of 2015 on
the 28th of the month. The client disclosed some details of his real
estate venture and his need for startup capital in the amount of $[redacted] to
cover marketing, working capital and property renovations.On October 1st, 2015 The Client participated in a
compliance call where [DBL Agent] provided the Service and summarize the points
of the contact. The agents are required to review the Service Agreement, verify
the client is aware of the monthly payments, along with the fees and the
cancellation process. With a total of five signatures from the client, three
directly agreeing to the terms of the Service Agreement which plainly outlines
the financial terms and the fees accrued. The client willing signed the
document on all five signature lines on 10/1/2015.Direct Business Lending makes no promises for funding and
provides no timelines for any given file.
Point 3 of the Service Agreement clearly states:"You may pay the
full unpaid balance under this agreement at any time, and in doing so you may
receive a full rebate of the unearned finance and insurance charges.
Additionally, you may pay more than your minimum monthly payment to reduce your
principal balance and reduce finance charges assessed."Point 4 of the Service
Agreement states:
Refer to the "Credit Plan" for finance
calculations. This document is attached on page 4 which is signed by the
client in addition to the Service Agreement. The disclaimer, directly
above the signature line, on ("The Credit Plan") reads verbatim:
The “Credit Plan” states directly above the signature
line: "Buyer hereby authorizes Seller or its assignee to sell or
otherwise furnish information concerning Buyer and his/her account to all
others who may lawfully receive such information for their own use. ANY
HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND
DEFENSES WHICH DEBTOR COULD ASSERT AGAINST THE SELLER OR GOODS OR SERVICES
OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF, RECOVERY HEREUNDER
BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER."
The Automatic Payment
Deduction Agreement, signed on 10/01/2015 states:"This
authorization to remain in full force and effect until Direct Business Lending,
LLC and/or its agents or assigns has received payment in full or Direct
Business Lending, LLC and/or its agents or assigns has received written
notification to terminate said authorization. The termination must be sent in
such time and in such manner as to afford Direct Business Lending, LLC and/or
its agents or assigns and the financial institution a reasonable opportunity to
act on the termination."Recap of the File Activity over the last three
months:
On January 15th, Business Credit Coach assisted the client in obtaining a DUNs
number for the client by walking through the application side by side.It
is documented on file that one 02/1/2015, the client sent an email explaining
that she is feeling frustrated that she has been a client of Direct Business
Lending for a total of three months and feels like there is no progress.Our
Business Credit Team attempted to make contact on several occasions. On
February 1st and 2nd, [DBL Business Credit Coach] was actively working on
Corporate Credit Establishment for the client. The Business Credit Coach sent
six emails, in total, over the two days, communicating resources and detailed
explanations about strategies for building Business Credit.On
February 3rd, 2016, an agent attempted to reach the client to make progress on
Business Credit Coaching. An email was also sent to notify him of the future
appointment, scheduled for February 10th.On
February 10th, the client was not available to speak about Business Credit. The
agent scheduled a future appointment for February 17th and sent an email
notification regarding the scheduled future appointment for continued Business
Credit Coaching. [DBL Agent] sent three emails with a summary of the
information they would have reviewed on the phone. The appointment on
02/17/2016 was unable to be completed and was rescheduled for 02/22/2016.On
Monday, February 22nd, the client was reached by the Business Credit Coach and
was provided information on the status of her file. The agent documented that
the client expressed that she felt out of the loop on her file and that there
was a lack of progress. The consultant empathized and advised on the next step
with the process. He recalls she needed to have faith restored in our ability
to service her file. He reflected on the progress thus far, and the agent
scheduled a second Personal Credit Repair appointment to review the responses the
client received from the credit agencies, scheduled for March 2, 2016.On
March 2nd, 2016, the Personal Credit Specialist was diligent on the review of
the file with the client on the line. They reviewed what accounts are reporting
the client’s credit and created a strategy to enhance the personal credit
outlook with the goal of matching the client to one of the lenders within our
network. The client's 2nd round of Personal Credit Repair was fulfilled and
delivered to the client by email on the same day. By law, the Fair Credit
Reporting Act states that the Credit Agencies have 30 days to respond to any
request for investigation; we have no power over third-party agencies.On
March 29th, the client posted her concerns to the Revdex.com. The
points listed span from missed appointments, to trouble with calling into our
office, and not receiving a response from the Support Email.We are grateful for the
feedback provided by the client and have made immense efforts to ensure this
experience is not the norm for our Direct Business Lending Members. There are two phone
numbers that will connect to our Client Services Team. One of them also gives
an option to select New Customer and speak with a member of our Sales Team. The
Sales Team is comprised of experts who are providing service benefits and
descriptions, whereas Client Services provides the consulting and fulfillment
of the services.The phone number to
Client Services, ###-###-####, has been tested multiple times in an attempt to
troubleshoot this report of poor experience. Our staff was unable to duplicate
the “voicemail box is full” prompt the client stated in the complaint, nor was
there a problem connecting to a member of our inbound team. The contact information
to reach us directly is provided in the signature line of each email, with the
extension. If you happen to call the office after hours, the automated prompt
will inform you of our hours of operations and provide you the voicemail
prompt. After testing this feature, we have confirmed it does allow you to
leave a voicemail.
[Supervisor] and Client
were able to come to a resolution, as of today, Friday April 1st. The client
will continue with our Service Agreement and our team will continue working on
the file.

Direct Business Lending, LLC ("DBL") respectfully refuses to refund any fees to [redacted] ("Mr. Ogemudia") because Mr. [redacted] contracted to purchase $3,500.00 of intellectual property from DBL, Mr. [redacted] has received $2,916.67 worth of intellectual property from DBL, and Mr. [redacted]...

has paid less than $1,000.00 for this property. DBL wishes to resolve this complaint amicably.  Accordingly, DBL is willing to waive the contracted for cancellation fee of $1,495.00.1.   On or about August 12, 2016, Mr. [redacted] electronically signed the Lender Preparation Package Agreement to purchase the Lender Preparation Package from DBL.a.  The Lender Preparation Package is DBL's proprietary business consulting program to help customers obtain business financing and consists of the following products:  Business Plan, Business Website, Business Entity Formation, Business Credit Enhancement, Personal Credit Enhancement, and Lender Matching.b.  As consideration for electronic delivery of the Lender Preparation Package, Mr. [redacted] promised to pay DBL $330.50 down, $165.25 for the next 24 months, for a total amount of $3,500.00, costs and  fees associated with collection, and interest at the rate of 18.99% per annum, until paid in full.c.  DBL declared that it did not guarantee Mr. [redacted] any type, kind, amount or time frame for business financing.   d.  After the expiration of his five day right of rescission, Mr. [redacted] promised to pay DBL a cancellation fee of $1,495.00 to close his account.2.  To date DBL has electronically delivered Mr. [redacted] every product that he has purchased, except Lender Matching.  Specifically, DBL has delivered Mr. [redacted] the Business Plan, Business Website, Business Entity Formation, Business Credit Enhancement,and Person Credit Enhancement.   3.  Mr. [redacted] has received $2,916.67 in products because DBL has delivered Mr. Ogiemdudia all the products, except Lender Matching ($3,5000.00/6 x 5).   4.  To date, Mr. [redacted] has paid DBL less than $1,000.00 for these products.5.  DBL has not delivered Lender Matching because Mr. [redacted] has not completed the other products and Mr. [redacted] has requested to cancel his file.6.  More than five days have passed from the time Mr.[redacted] signed the contract until the time he made his cancellation request.   Yet, Mr. [redacted] has refused to pay the contracted for cancellation fee of $1,495.00.7.   DBL respectfully refuses to refund Mr. [redacted] any fees because Mr. [redacted] has received $2,916.67 worth of intellectual property from DBL, Mr. [redacted] has paid DBL the contracted for cancellation fee, and Mr. [redacted] has paid DBL less than $1,000.00.8.  DBL wishes to resolve this matter amicably.9.  Accordingly, DBL is willing to waive Mr.[redacted]'s contracted for cancellation fee of $1,495.00 and close his account with no further charges.10.  Attached, adpoted, incorporated by reference are copies of the following documents:a.  Mr. [redacted]'s Lender Preparation Package Agreement.b.  Mr. [redacted]'s File E-Mail Notes Page.

Complaint: [redacted]
I am rejecting this response because: I am not claiming that they have not done any work, I am claiming that they have failed to complete what is promised within a reasonable time. Proof in their own form that was submitted. To confirm their lies and false statements, on their submitted form it states that the Entity was created my "Kyle G.". This is is false just like everything else that they have stated. As I originally stated I created my own entity via legal zoom and have all the documents and receipts to prove it. They have repeatedly lied and continue to collect on a contract that they are clearly in breach of. Their promise was to have me lending within 30 days and only having to make 1 monthly payment before funding. We are now 8 months in and they have failed to complete what was promised. This is why I am asking for concellation and a FULL refund. The last email I received from Jon F[redacted] on July 29th stated "Of course we shall.  Client Services shall expedite fulfillment.  Thank you."
And yet here we are October 24th and they have not done what they have always said they will do. They are criminals and in breach of contract. I will gladly pay the $75 for arbitration with my lawyer involved cause they have submitted all the documents neccessary to prove that they have not completed what they stated would be completed with me paying. They will not be able to prove that I have missed ONE SINGLE payment or not held up my end of the contract. They need to close thise issue and issue a FULL refund and close this issue immedielty. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never missed a call. I have the dates and times of my callson  the Verizon call log. Dbl never called me on March 22 or April 4, 2016. The fact that you are misrepresenting the truth is scary. I called both days to find...

out why no one has ever called me." Logan", said that I would be put on the callback list. There was never a callback from March 23rd. I called again yesterday to resolve this matter ,they connected me with a voicemail, I left a message  and no return call. I have asked you guys what's going on. I would have paid the agreed upon reduction in Monthly payments  of 50.00, but no one is calling or trying  to  answer my calls. Why? I j u st left you a message on the number you provided at 3:39 michigan time and I'm waiting for your call. You guys are doing something that's not right.I'm not having any of my info stolen and promises madequate when no oNE call me.
Sincerely,
[redacted]

Direct Business Lending is, in fact, aware of Ms. [redacted]'s location.  Our office is available from 8:00-5:00pm M.S.T.  We frequently book appointments after hours to accommodate our cients that are located on theeast coast.  We have checked our voicemails back, and have not received a voice mail back from our client to let us knowwhen she would be available for a call.  She also does have an email address to communicate if she is not available.Also, on December 2, 2015, our office support staff did call and left a voice mail for the client to letus know when we can contact her.Our goal is to help our clients obtain business funding within 30-45 days; however, some clients are notready within that time frame due to red flags to be resolved on a credit report.  We continue to assistour clients no matter the length of time it takes to match them to a lender.  We just need some updatedinformation to review her current situation.On December 2, 2015, an email was received from the client stating that she did not want our correctedbusiness plan.  The client business plan has been corrected and is on file for our client. We are still attempting to contact our client.  We understand the time difference.  We can accommodate her schedule.  We just need to know when we can contact her. We feel that we are close to matching her toa lender and want the opportunity to fulfill our contract with our client.

Complaint: [redacted]
I am rejecting this response because:
I would like the following stated on the mutual agreement.I have not received any assistance from Direct Business Lending which is why I have reported the fraudulent behavior of the company to the Revdex.com. I did not receive ANY service from this company and the customer service was non existent.I will pay the cancellation fee once this is stated in the mutual agreement. Direct Business Lending did not render any loans or loan related guidance.Also state, the company is only a scheme to gain monthly payments until the consumer realizes no work is being done and attempts to cancel the services, only to be slapped with a $495 cancellation fee. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this company is made up of scamers. They are lying when they say I started businesd with them in November of 2015. I did not know about this company or call this company in November of 2015. The first time I had any contact with this company was on or about March 4 of 2016. I tried to cancel services with the company several times in March. I called on or about March 11, 18 and the 25. They would keep me on hold for periods of 45 minutes each time I would call and they would tell me somone would have to call me back in a few days in order to cancel. This would continue to push the date back further and further. Finally, I demanded to speak with somone and stayed on hold for an hour. They told me I had to keep doing business with them or they would put me in collections. I continued to tell them thay they could not force me to do business with them and I tried several times to cancel before the 5 day period. These people are liers and they should produce all of the phone calls especially the calls they are saying were made in November of 2015. I have never called them or had any dealings with them in Novemeber. I delt with this company for two weeks in March and they did everything in there power to prevent me from fullfilling my request to cancel all services with them. Additionally, I paid them over 800 dollars and I was suppose to get services such as a website. They never produced any of the products I paid for and they only tried to tell me my website was done once they new I wanted to cancel services. At that point, I informed them I didnt want anything from them but they insisted I had to keep doing business with them. I want my money back and I want them to stop taking money out of my account that I did not authorize. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not see that they are going to do anything , I let them know that I may still need a loan  , last week , and have not seen or heard anything positive from them at this time. I am asking that the draws from my checking be stopped , and my needs will go to others , and see if I can get action from others
Sincerely,
[redacted]

As set forth in the contracts of Mr. [redacted], DBL does not guarantee that is shall complete the work in a particular time frame.  Absent a time frame for completion, contracts in Utah are enforceable for 6 years.  Accordingly, DBL possesses 6 years to complete fulfillment of the file.  In less than 6 years, DBL has already fulfilled fulfillment of every product that Mr. [redacted] has purchased except Lender Matching.  The only reason that DBL has not fulfilled Lender Matching is because Mr. [redacted] has not completed the other products.  DBL respectfully refuses to refund any fees to Mr. [redacted] and demands Mr. [redacted] to pay the cancellation fee of $1,495.00 because DBL has timely fulfilled it contractual obligations, Mr. [redacted] has prevented DBL from fulfilling the remaining product, and Mr. [redacted] has unilaterally chosen to termina the contract.

Thank you for bringing this matter to our attention. We strive to provide an outstanding experience to each and everyone of our Clients. If we failed to do so initially our goal is to rectify the situation immediately.On November 13, 2015, the client signed a sales contract.  Our...

compliance department discusses theterms of our contract for services on a recorded line.  Copy of agreement is attached.  Included in the Lender Prep Package are the following services:Provide client entity paperwork to be filed with the client state.Personal credit restorationBusiness credit coaching and vendor establishmentBank ready business planWebpageWe spoke to the client on November 16, 2015, and went over all services that were included in her lenderprep package and what documents would be needed to complete the lender prep package.  On November 17, 2015we received the web survey so our web designers could begin on the web page.  We also receivedthe business plan survey so we could begin that service.  On November 20, 2015, our client spoke to ourpersonal credit department and discussed items that needed to be verified to clear up any redflag items on the credit reports.  The personal credit department set an appointment for the clienton December 8, 2015 to further discuss any other items.  On December 7, 2015, we received the businessverification documents from the client.  DBL also set an appointment with a supervisor on December 9, 2015.Direct Business Lending called the client.  The first call was disconnected.  The second attempt to theclient, she stated that she could not hear us and hung up.  The third attempt made to the client, ourcall went directly to voice mail.  On December 16, 2015, we provided credit dispute letter to the clientby email.We continually search for lenders that our client would qualify to be submitted to.  It is common that thereare certain items that need to be addressed before submitting to a lender.  The average file takes 6-8 weeksto submit to a lender.  Most of our clients do need some work to clear any red flag reportings.We were advised today, 12/16/2015, that the client disputed with the credit card company the down payment for hercontract for services on 12/16/2015.  Direct Business Lending was unaware that the payment was disputeduntil today.  We are unaware who would have contacted the client.  There were no attempts for calls today.  We didsend credit dispute letters to the client today by email.  We would like to continue to provide services to the client for funding and would like to fast track her file to get her to lending.  The client has only been with Direct Business Lending for a month.  As mentionedpreviously, most files take 6-8 weeks, sometimes longer to present to a business lender.If there are additional questions, please feel free to contact us.

We have sent a mutual settlement agreement to the client and are awaiting her decision regarding the settlement agreement.  We have offered to release her from her contract with no additional cancellation fees.

We sent the demand letter erroneously and have reached out to the customer.

Complaint:...

[redacted]
I am rejecting this response because:I need to see in the writing that you allow me out the contract and waive cancallentions fees. And please your sub-contractor that is drafting Money out of my accounts once I see those in writing I will then accept the agreement here with the Revdex.com
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Contacted Jon said I'll get a email later today confirming they'll stop direct billing my account. 
Sincerely, [redacted]

Direct Business Lending will file a response to clarify some of the items Mr. [redacted] has stated.  First, DirectBusiness Lending provides the entity paperwork completely ready for filing.  The client just needs to printoff the paperwork, sign it, include the State filing fee requirements and mail it to the state.  We provide different credit restoration letters to the client according to each circumstance in which the bureausare reporting incorrectly.  Once again, the letters are prepared and emailed directly to the client.  Theonly task is to print them, sign them and mail them to the credit bureaus to the address provided to theclient.All of our calls are recorded for quality and training purposes.  We have listened to the recorded calls and have notbeen able to determine the call in which the client refers to "reading his papers".We reiterate that the client put a stop payment on his monthly payments in November.  Our contract is not amonth to month contract rather a 24 month contract for services.  The compliance department does go overthe terms of the contract also on a recorded line. We are very sorry for the financial harships of the client.  We are trying to work with the client to helphim obtain the funds he needs to help his business grow. Our company takes very seriously an accusation of being a scam.  Direct Business Lending is a legitimatebusiness that assists many clients obtain funding and provides services that are contracted for. We have attempted another call to the client to resolve his concerns but have not heard back.  We havealso sent an email with a direct number to contact or email address and have asked for a time suitable forhim to call.  We will continue attempting to reach the client to resolve his concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to us in which Direct Business lending, LLC agreeing to waive the cancellation fee of $1,495 for cancelling the contract of service with them.  However, my business partner and I are not happy with the decision because Direct Business Lending, LLC did not provide us with any intellectual property that was promised to us listed in the contract that will be sufficient to assist us with a business package to turn into lenders in a efficient manor so we believe a refund for any services that we have payed for so far would be sufficient.
Sincerely,
[redacted]

Ms.  W[redacted] signed our services on March 24, 2015.  If client’s do not pay $3500 up front for our services then per the serviceagreement they agree to make monthly payments. Clients can and do request more funding than they need in order to pay off the $3500 balance when they...

receivefunding, but monthly payments are required until funding is achieved.  Our service agreement that Ms. W[redacted] signed states in multiple places that monthlypayments are required.  Additionally verbal verification is also made regarding payments and monthly statements, including a copy of the serviceagreement, are sent via USPS to all clients.  Ms. W[redacted] did call and express her desire to cancel services and we encouraged her to pursue funding that she came to is for in the firstplace. We also discussed if client wishes to cancel, that per the service agreement, about an inch above her signature the cancellation process isoutlined.  If a client wishes to cancel after 3 days there is an early cancellation fee.   However, in a gesture of good we will waive theearly cancellation fee and terminate the contract upon Ms. W[redacted] signing and returning the attached settlement agreement. Please note that to date work has been completed on Ms. W[redacted]’s file including, drafting her Articles of Organization to be filed withthe State of Texas and her Business Plan is nearly completed. We have also had two consultations where we outlined steps that are needed to achieve fundingand discussed a co-signer to help Ms. W[redacted] possibly achieve funding faster.    We agree to part ways and ask that the attached settlement agreement is read and hand signed. Once returned the agreement willbe cancelled.As always if you have questions let us know.

The Client's rejection does not address the factual circumstances of his file.  Therefore, we respectfully refuse to refund any fees to the Client.  As a courtesy, and to resolve this matter, we are willing to allow the Client to cancel his account without paying the contracted cancellation fee of $[redacted].
1.  As set forth in his December 28, 2015 Funding Assessment Agreement, the Client certified that he understood that we did not guarantee him funding.  Likewise, he certified that he would provide us ALL financial statements, tax returns, bank and trade references or other financial information that we requested.
2.   As set forth in his file detail notes, from February 26, 2016 to present, we have requested the Client to deliver the documents necessary for us to provide lender matching:  On February 26, 2016, the Client took the following actions in violation of his contract:  We told the client he needed to provide us his December 2014 business bank statement and his 2014 business tax returns.  Instead of producing the documents, the client violated his contract, told us he would find financing on his own, that we were wasting his time, and terminated the telephone call.  The Client called back, we explained that he was not eligible for an SBA loan, that we needed personal credit information to apply for other loans, and he hung up again.  The Client called back, discussed the cancellation fee, agreed to move forward, and terminated the call.  On March 8, 2016, the Client told us that he had gone to another company for lender matching. On March 30, 2016, the Client did not respond to our telephone calls.  From April 15, 2016 to April 20, 2016, we requested the Client to provide us updated personal credit information so we could help him find other lines.  Instead of completing Lender Matching, he has filed this frivolous complaint with the Revdex.com.
3.  Accordingly, the Client's rejection does not address the factual circumstances of his file.  Therefore, we respectfully refuse to refund any fees to the Client.  As a courtesy, and to resolve this matter, we are willing to allow the Client to cancel his account without paying the contracted cancellation fee of $[redacted].
Enclosed are copies of his Funding Assessment Contract and his File Detail Notes.

The client was originally contacted on February 10th, 2016
and spoke to a Funding Analyst about his business needs. The client disclosed
his personal situation and our clients expressed that "He would like
funding in the amount of $25,000 to $45,000 within a month.”  At this time,
Direct...

Business Lending, to consult our Client, was upfront in advising our
Client, as we are with all clients, that his “within a month” time frame was not
guaranteed. To discuss further and offer transparency, Direct Business
Lending took time to consult our Client on the items effecting his lending
opportunities in his timeline requested of Personal Credit. Our Client didn't
want to hear that his credit needed repair because of the time it will take and
is working with another Credit Repair company. He has been denied by lenders,
such as [redacted], before coming to Direct Business Lending." 
Knowing this, Direct Business Lending took the time to discuss our process in
full to protect against more declines and build his lender ready file accurately.
 At this point, Direct Business Lending was also upfront about the lending
timeline and not guaranteeing lending or timelines only entering into an
agreement with our Client at his discretion. Our client decides that the
consulting services we offer did, in fact, meet his needs and signs our contract for
consulting. Discussing our very happy client’s that have received Lending by
way of consulting services from Direct Business Lending, our client enters into
our consulting contract. After consulting on Personal Credit and AFTER consulting
on building up Business Credit, our happy client’s receive funding by way of
Personal Loan for business use, as well as Business Loans. Both and all our
offered from our Firm. We did not force our client to take either; rather, we consulted on the path of least resistance to achieve the client's objectives. Our objective is to due so while avoiding more declines that this
client has already experienced due his credit and previous lenders. Our Client
signed to continue with Direct Business Lending. Direct Business Lending offers
multiple options for our clients, ensuring that the options presented are only
selected by our client, and not by Direct Business Lending. On February
12th, our Senior Funding Advisor walked the client through each aspect of the
Lender Preparation Package, including credit repair, and how each of our
consulting services can benefit his company specifically. Our Financing
Managers further outlined the details of the contract and worked with the
client through the signing process on the same date for dual verification. The
client was disclosed verbally and in writing that they had a three-day right to
rescind from the Lender Preparation Package and participated in our services
fully.
To address the allegations that services have not been
completed: Stated on the Service Agreement which was signed on February 12th,
with the Client’s financed amount of $3,500 paid monthly, our company would
provide the following services:
1 Business Plan
1 Website Creation
1 Business and Personal Credit
1 Entity Establishment
1 Lender Matching
Consulting Services
During the Introductory Conversation, the client is given a
step-by-step break down of the work that will be needed to be completed by both
parties to make progress on the services outlined in the Service Agreement.
[redacted] voiced his concerns to the Account Manager on February 15th, threatened
to sue and file a complaint with the Revdex.com if funding was not obtained within six
weeks of his sign up date with our services. Direct Business Lending, knowing
we go out of our way not to guarantee timelines, especially with credit as a
factor and this client knowing his credit was below average, took time again to
explain our process.  The client continued work with Direct Business
Lending.
As stated on point 5 of the Service Agreement, which was
also reviewed verbally on February 12th, the client was provided a three-day
right to rescind and did not take advantage of this option after being
explained our process. The client has the option to opt out of any of the
services outline in the Contract, such as personal credit repair. Client
already had a website previously and opted out of our Website Creation
Services.
A sales agent updated the file on February 16th after being
contacted by the client about having to pay for a third party service in order
to participate in credit repair services. The agent notated on file that he
explained to the client the following:
"Client was informed of needing to do business plan,
business credit, and that credit monitoring/repair was just part of the process
and that it would be included. His 6 week time frame is indicative of him
signing up for business credit and getting us in statements." [redacted]
enrolled into monitoring services on the same day, February 16th to proceed
with Credit Repair with Direct Business Lending. Client expressed his
dissatisfaction for a different company that does Credit Repair, called
[redacted], and reflected on his bad experience during this conversation.
Based on the context used, the client was indicating that his previous
experience has impacted his trust in our credit repair services.
On February 16th, the client apologized to our Website
Designer for their behavior on the Introductory Conversation. The Website Department was able to obtain the necessary information on February 17th to
schedule a Personal Credit Evaluation with one of our Personal Credit Experts.
During the appointment with our Personal Credit Experts, advice on how to enhance
the client's credit were provided and declined by the client. A personal credit
repair strategy was reviewed and created by our team.
An account manager sent the Business Plan assessment to the
client again on February 26, 2016 and the client provided the requested information on March 1st.
On March 4th, the client escalates the file review with one
of our Account Managers to our floor Supervisor. At this time, the Entity
Formation had been completed and sent to the client, the Personal Credit Repair
strategy was in progress, as was the Business Plan and Business Credit.
To do right by our client, Direct Business Lending pulled
call with [Sales Agent]. [Sales Agent] is clear when he states the client is
not qualified for lending at this time and to get there it will take work to
get where he needs. Client is fully aware of the financing of the $3,500 and
what needs to be done.
The client continues to pressure his Account Manager on
March 8th about getting Funding for his business within a restricted time frame.
The account manager documents that the client was assured that the lending
process has many working parts and we cannot guarantee time frames in our
industry. The client agrees to move forward on this date and a future
appointment date is set up with the client, March 22nd.
With 12 documented appointments and 8 active agents working
on the file simultaneously over the last 45 days, the allegations for lack of
services is being addressed with the above summary of the file progress
provided by Direct Business Lending.
Our team explained to the client and confirmed his awareness
of needing personal credit repair multiple times. Personal Credit is an item
within our Lender Preparation Package that continues to be necessary to
position him for funding. Furthermore, the time frame of the credit repair is
dependent on the credit bureaus, a third party, of which Direct Business
Lending has no control over.
The client completes a file review with his Account Manager
on March 22nd and specified that he would like to cancel. After referencing the
Service Agreement, point 5 which explains the three day right to rescind, the
client mentioned he would have an attorney review the Service Agreement. The
account manager offered to schedule an appointment with a Supervisor to discuss
a resolution before the line disconnected. A supervisor will continue to
attempt to reach the client in order to come to a resolution.