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Dear Revdex.com Corporate Office, October 14, 2015We are writing you in reference of ID #***, regarding *** *** in unit #***.This was an unfortunate turn of events for us at Rocking Horse Ranch; we are very disappointedin the outcome of Miss ***s parting with our apartment communityThis
letter is in response to theletter we just received October 12, 2015.Miss ***, significant other and minor child applied to move into Rocking Horse Ranch June8, Due to an unfortunate incident they were not able to move into the original apartment theyleased, #***With us understanding the unfavorable circumstances we offered Miss *** twodifferent optionsOne was a full refund of all of the money she had put down for the original apartment,application fees, admin fee and depositThe other option was for her to move into our larger twobedroom unit, which was leasing for $1,plus $trash and pest controlGranted this unit is 1,115sqfttwo bedroom two bath, first floorWhich they had originally leased an sqfttwo bedroom onebath unit on the third floorWe offered a reduced rate at $plus the $trash and pest controlfeeMiss *** accepted and moved into the new apartment on July 22, I have enclosed a copyof her move in condition form; all the issues that needed repaired were entered into our computersystem and completedAs far as the countertops, we were aware of the condition, we did offer to getthem resurfaced for herUnfortunately it is a timely process and has a strong odorMiss *** wasaware to let us know if she wanted to get them resurfaced but never contacted us.It is our policy to have Renters Insurance and Electric Account information at the time of moveinIt is the resident's responsibility to have both accounts set up before move inMiss *** gave usthe account number and provider for her electric the day of move inMiss *** stated it was theelectric companies fault for not getting the account switched over to the correct apartment number.Unfortunately it was not set up for the new apartmentIt is the lease holder's responsibility to pay forthe electric during their lease contract or the duration of living in the apartmentWe worked with theresident by removing the standard $electric reimbursement fine, for not having the electric in hernameAs for the actual electric bill we cannot remove the chargeHowever, we waived days of theelectric bill because she claimed she picked up keys on July 22, but did not move in until daysafter.After having a meeting with Miss ***, we agreed that October 10th would be the day shewould be out of the apartmentWe had an agreement to let her out of her lease contract contingent onher paying October 1st through 10th rentHowever, she did not withhold her end of the agreement andOctober rent from the 1st through the 10th was not paid.We have also included the pictures from Miss ***s move outThere are obvious signs ofunauthorized pet(s) in the apartment, which we were not aware ofThis is a violation of her leasecontractAlso, there is wall damage all over the apartmentThe apartment had a full paint job beforeMiss *** moved inAlong with the move out you can see the apartment was not cleanedWe havecharged the resident for the damages on her final account statement, also attached.We doing everything we can to work with Miss ***Please let us know if you need anything.Thank you,Rocking Horse Ranch Management

Dear Revdex.com Corporate Office, October 14, 2015We are writing you in reference of ID #[redacted], regarding [redacted] in unit #[redacted].This was an unfortunate turn of events for us at Rocking Horse Ranch; we are very disappointedin the outcome of Miss [redacted]s parting with our apartment communityThis
letter is in response to theletter we just received October 12, 2015.Miss [redacted], significant other and minor child applied to move into Rocking Horse Ranch June8, Due to an unfortunate incident they were not able to move into the original apartment theyleased, #[redacted]With us understanding the unfavorable circumstances we offered Miss [redacted] twodifferent optionsOne was a full refund of all of the money she had put down for the original apartment,application fees, admin fee and depositThe other option was for her to move into our larger twobedroom unit, which was leasing for $1,plus $trash and pest controlGranted this unit is 1,115sqfttwo bedroom two bath, first floorWhich they had originally leased an sqfttwo bedroom onebath unit on the third floorWe offered a reduced rate at $plus the $trash and pest controlfeeMiss [redacted] accepted and moved into the new apartment on July 22, I have enclosed a copyof her move in condition form; all the issues that needed repaired were entered into our computersystem and completedAs far as the countertops, we were aware of the condition, we did offer to getthem resurfaced for herUnfortunately it is a timely process and has a strong odorMiss [redacted] wasaware to let us know if she wanted to get them resurfaced but never contacted us.It is our policy to have Renters Insurance and Electric Account information at the time of moveinIt is the resident's responsibility to have both accounts set up before move inMiss [redacted] gave usthe account number and provider for her electric the day of move inMiss [redacted] stated it was theelectric companies fault for not getting the account switched over to the correct apartment number.Unfortunately it was not set up for the new apartmentIt is the lease holder's responsibility to pay forthe electric during their lease contract or the duration of living in the apartmentWe worked with theresident by removing the standard $electric reimbursement fine, for not having the electric in hernameAs for the actual electric bill we cannot remove the chargeHowever, we waived days of theelectric bill because she claimed she picked up keys on July 22, but did not move in until daysafter.After having a meeting with Miss [redacted], we agreed that October 10th would be the day shewould be out of the apartmentWe had an agreement to let her out of her lease contract contingent onher paying October 1st through 10th rentHowever, she did not withhold her end of the agreement andOctober rent from the 1st through the 10th was not paid.We have also included the pictures from Miss [redacted]s move outThere are obvious signs ofunauthorized pet(s) in the apartment, which we were not aware ofThis is a violation of her leasecontractAlso, there is wall damage all over the apartmentThe apartment had a full paint job beforeMiss [redacted] moved inAlong with the move out you can see the apartment was not cleanedWe havecharged the resident for the damages on her final account statement, also attached.We doing everything we can to work with Miss [redacted]Please let us know if you need anything.Thank you,Rocking Horse Ranch Management