Dilling Heating & Cooling

Incident occurred July 12th 2024. Our niece Ashly Adams and her husband Sean Adams paid for a Services they did not receive. They pay a monthly fee, for years, to protect their investment, their A/C in their home. Dilling did not take care of them in a proper fashion! Dilling states the have Emergency Service. When Ashly & Sean needed Dilling to come and take care of their A/C, they blew them off, stalled them out, and left them their son, a special needs adult, and two heavy fur coated large breed dogs and us their elderly Aunt and Uncle that is in his 70’s in 90* - 96* plus heat for three days. Dilling has been receiving a monthly fee every month for years. There was no reason other than incompetence and lack of Customer Care that Dilling did not come immediately. They took Ashly & Sean’s money monthly for years, but did not provide the “Service” that they paid for. Dilling takes the money but does not train their employees to properly handle their job duty functions. Dilling should not guilt their customers by saying … “we are struggling, we can not find any good technicians”! That is not a Customer Issue. Ashly & Sean have paid good money every month for years and then to have Dilling treat our Family in that manner is appauling, unprofessional, unethical and down right immoral. No Company should endanger a special needs adult, an elderly couple in their 70’s and animals the way Dilling did. That’s Abuse, Neglect and Endangerment in 90* - 96* Degrees for three days. Any one of us could have stroked out and or dehydrated and died! Dilling does not seem to struggle with taking their Clients money. However, they do struggle with properly training their employees that are supposed to be proving a Service to those paying Clients. Dilling should be ashamed, embarrassed and display humility for the way they treated Ashly & Sean and their Family. Dilling needs to do better by actually Servicing their Clients in a proper & professional manner immediately every day!